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March 2024 by Tammy Seymour
Hotel should post the height requirement of 48" to use the waterslide. For people coming from a different country they may not know this "state rule". We travelled 7 hours specifically to use the waterslide only to learn that one of our children was a couple inches shy of this requirement. My son was extremely disappointed and this ruined our vacation. The slides that were available to him were for babies/toddlers and he didn't find them exciting. I would never booked at this hotel had I know my son could not use the slide and I certainly wouldn't have paid that much money. I could have saved hundreds and stayed at a hotel with pool only and probably had much better rooms. Possibly a room with a view and not the wall of the waterpark which we had to look at but could not use. I also did not appreciated the attitude and rudeness of the staff when I asked questions and tried to get more information. The next day I spoke with a supervisor who was much informative and kind but staff the night we arrived were extremely rude.
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March 2024 by Dan Wilson
Bit high on price but my daughter really likes the Waterpark and the location is near quite a few
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March 2024 by Jeff Long
All good!
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February 2024 by daria dee
Sylvalyn, the manager, was an absolute nightmare to work with. I dont know what shes going through, but it does not justify her condescending behavior towards customers.
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January 2024 by Brent Bassing
Was coming down for a family vacation but water Park closes at 12pm on Suns. Had to book a stay at Great Wolf lodge.
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January 2024 by Virginia Lynde
The waterpark is only open Fri-Sun. This is important if you have kids! 5 wrist bands came with the room. Our room was spacious and clean. We had a family of 4. There is a small Cafe for breakfast. It's 13.00 per person. Noise control was surprisingly great! We were on the 2nd floor and had a kids birthday party beside us and couldn't hear the kids in our room. Staff was pleasant and helpful. Close to everything! Seriously could walk to get food (Freddy's) and there is a Dave and Busters beside the hotel. I would totally recommend!
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January 2024 by D J
Great room, excellent location and Terry was super welcoming and helpful! Very nice after a long day on the road. Thank you Terry, I appreciate the stay!
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January 2024 by Allan K
Only reason for booking this Hotel was for the waterpark. However the waterpark is only open Friday 4pm-9pm, Saturday 9am-9pm and Sunday 9am- noon. Doesn't say anywhere on the website of the hours before the booking. Was only told of this by automated text message the day before arriving. Was too late to change. Would be nice hotel to say at on weekends but since we stayed during the weekday it was a waste. Breakfast isn't included so had I know the waterpark would not be open we would have stayed elsewhere with free breakfast.The rooms were clean.
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December 2023 by Michelle S.
We have called 4 times to try and get a room and continue to get hung up on. All we want is to bring our son here for a fun night and customer service has been nothing but horrible. If I could give 0 stars, I would.Edit:The front desk was part of problem. They hung up on us as well. Apparently nobody could take care of us so we went elsewhere.
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December 2023 by Leeangel Harrison
Wonderful employees. Checking in went smooth and breakfast crew were super kind and helpful. Was very busy upon check in but line moved fast. Lots of food options and plenty places to shop in area. Only downside is pool has special hours which we didn't know upon reserving room. Had to switch days last minute thankfully before they got booked up. Pool is only open on weekends and not Sundays after 12p. Much higher price while charging card than previously said on website. Was an additional $100 than previously shown on their website when they swiped my card. Definitely check the fine print and expect to pay over $300. Does include breakfast though and rooms were spotless.
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November 2023 by Chris J
Rooms have a little bit of a weird layout with the bunkbeds but I’m sure that’s perfect for families. The GM is an awesome person. Made us dinner reservations at a restaurant that didn’t even accept reservations and gave us excellent recommendations. All of the staff stayed on top of making sure we had the best stay possible.Food & drinks: Restaurant and bar onsite.
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November 2023 by Lily85
The guy manning the door to the water park tonight and after getting me a water bottle via "lottery win" showed me extreme kindness and just an all around friendliness. I'm not my best and don't want to "people", but that didn't stop his kindness. I hope the hotel is recognizing him for how he treats customers. Thank you for bringing brightness to my day even though I didn't return it. It didn't go unnoticed.
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October 2023 by Alissa
All staff were so friendly and helpful! They had our room ready early which meant the kids could get extra time in the waterpark-really helpful because we had to leave early the next day.Rooms: The room had an alcove with bunk beds so the kids had their own space.Food & drinks: The breakfast buffet had a nice variety of options.
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October 2023 by Ariane B.
I have to say I was pleasantly surprised with our stay at the Maple Grove Holiday Inn. We stayed during the MEA break for something to do with the kids. We were told the hotel was sold out so I was prepared for the noise and craziness but it actually wasn't bad! Check in is at 4pm but I called the day of check in to see if we could check in early and it was a quick and easy yes! We were able to check in as early as noon. We got to the hotel at 1pm and check in was quick. Sammy helped us and she was so friendly and welcoming! The water park is very cute but rather small, but still plenty to do for the kids. A lily pad crossing with net on top to cross, two water slides, 4 basketball hoops with plenty of balls, a kiddie pool with two smaller slides, and a hot tub. A part of the reason why I marked the rating down was because the water in the main pool smelled unpleasant, kind of like sweatiness. Like many other hotels now, if you provide your number, they'll text you a couple times throughout your stay to ensure everything is going well. Easy way to communicate any wants/needs!
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October 2023 by Stacy L
Great staff, great decore, comfortable beds and fluffy towels. The only disappointment was the water pressure for the shower, it was terrible. Unfortunately,that is the reason we cannot stay at Holiday Inn in the
