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March 2024 by Kaceyshanea Roth
Terrible customer service. They are very judgemental and treat people so poorly and were very dismissive. They never called me when my ring was done like they said they were going to do. I had to call them. And when I asked them why they never called me the guy chuckled and said, "we don't do that..." when I got my ring back it was not the same. The diamond was very cloudy. The lady took it in the back to clean it. When she gave it back she said thank you and walked away. No receipt either...
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December 2023 by Amy Vinar
We had a great experience at Jared in Maple Grove! Nancy was especially helpful and understanding, working diligently to find the perfect stone for my ring.
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October 2023 by Jessica Kohl
When I say Eder at Jared in MG is the BEST in the business I mean he is literally the only person we trust with our diamonds and watches. He cares. Like for real. He is professional and knows this business inside and out. HE IS THE BEST.
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October 2023 by Joseph Heyman
I stopped in to get my retirement watch band adjusted and I had the pleasure of working with Jason! Great guy. Very nice he provided excellent service!
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August 2023 by Anthony Zerka
I came in to resize my Omega and was greeted by Ed. He observed what needed to be done and began working on my watch right away. We struck a conversation about watches, and he shared the level of passion that I have which made this visit enjoyable! Thank you for the level of care and customer service, Ed! I'll be back eventually!
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July 2023 by Aaron L
Please do not do business here. I figured I would save money with my interest free financing instead of paying cash on the spot. Long story short, they tell you the wrong information when you call in to ask. Now I have to pay $2,000 extra because of the lack of training this place has. I was about to upgrade my wife's ring as well but it looks like I will never do business with this company. Please don't waste your money.
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June 2023 by Nolan Andert
Outstanding products. Great selection right on display. Good service and sales staff. I had Christina help me and my wife out a couple ocassioms. Christina knows how to close deals. I wish they could get a Jared around St. Cloud or St.Joseph MN. All my jewlery shopping is done at this location
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June 2023 by Kevin Schmidt
I had a great experience at the Jared in Maple Grove, MN today. A pin in the bracelet of my watch broke. This is a piece I received as a gift 20+ years ago, long before Jared of MG was a thing. I brought it in to the store expecting the worst (expensive and time-consuming repair if they even looked at it at all). Megan and Ed were able to get it fixed in less than 10 minutes and they did it for free.
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June 2023 by marissa kaye
Had a great experience today with Ed! He was able to get me in right away to size my watch and it took him little to no time! Excellent service and I will be coming back for all my watch needs!! Thank you!!!
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June 2023 by Rhetta H.
I had a lot of hope since the employees were pretty nice in person. However, the communication was absolute garbage--we had to call every time we wanted info on our order, or whether the work they were doing to our rings was done. It seemed like only certain employees knew what was happening with our order, so not many people were able to help us when we did call, and at one point when we called wondering where our ordered band was they literally didn't have a clue and had to call us back. I'm so disappointed in the way we were treated and I got left with the impression that had we spent more money we would've been treated better. I won't be returning.
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May 2023 by Ashley Pieri
Christina went above and beyond to make our Jared experience the absolute best possible. She has wonderful costumer service and is very personable and sweet. It's people like her that keep us always coming back to Jared for our jewerly needs.
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May 2023 by Mike Bradway
We went thru 3 different wedding rings. With each replacement ring we selected, the diamonds fell out quicker than before. We personally witnessed a couple of different customers literally screaming at salespeople. I won’t do that, but I will give you an idea of our experience. When diamonds fall out, the Jared salespeople will tell you to pick out another ring at a comparable price - they are very cavalier about the emotional attachment you may have with your ring.Their customer service is dismal - we left a few phone messages and never received callbacks. I would recommend going to a jeweler with more “skin in the game”. Consider yourself warned.
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April 2023 by Marissa S
Bought a $500 bracelet for my boyfriend from this location. Jack I believe his name was, helped me out. Overall very pleasant until I purchased the bracelet. I knew the bracelet would be too big for my boyfriend's wrist. The gentleman helping me out told me I could get the resizing done for free at anytime. There was no expiration date to get this done or fee is what I was told. My boyfriend arrived back at this location a couple months later to get the bracelet resized but they said it would be a $100 fee. They said to get it fixed for free would have been included in the warranty (you have to purchase this warranty). I was asked if I would like to purchase the warranty at the time I bought but i declined because i was told the resizing was not included in the warranty, and again that i could get it done for free. Disappointed I had to put another $100 into this bracelet. I would have bought one cheaper that I knew would fit him at the time. No refund or anything was mentioned. Was told i could not return the purchase because it was out of 30 days. Very frustrating. I understand this is due to miscommunication, please do better for the next customer. We will no longer be purchasing from here .
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March 2023 by Dave Clutter
It was just a matter of a simple watchband adjustment, but ‘Jared The Galleria of Jewelry’ in Maple Grove made it special! Ed was a friendly, knowledgeable & courteous consultant. He was also very kind to my son. The shopping environment is beautiful & welcoming. From the biggest to the smallest purchase, outstanding customer service is still alive & well, and you’ll find it at Jared in Maple Grove. Thanks again, Ed. I’ll be back!
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February 2023 by Tanner Tonn
I walked in to get my watch fitted was done immediately walked in and out in 2 minutes couldn’t of had better service, was so appreciative awesome company would highly recommend