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February 2024 by Marietta Looby
Didn't find what I was looking for but had great help from an employee in the fabric dept.
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January 2024 by Chris Thorson
Associates are always very nice. You walk around the store and wonder when they are going out of business, half of the shelves are empty, half of the displays seem ransacked. Looks like they are a week from locking up tight..
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January 2024 by Siobhain Rivera
Always friendly, have treats for my pup on days it's too cold to walk outside, and they have a unisex/family bathroom.
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January 2024 by Ajay Lawrence (PM_street)
This place used to have great customer service. Not as of lateI decided to order online and curbside pickup. I got to the store only to figure out that my pickup order showed as “picked up” when I hadn’t even reached the store.I get there and walk up to the customer service counter. I see my bag sitting behind the counter with my name on it. The customer service lady asked if there was anything I needed. I started to explain that my pickup order showed as already picked up and is sitting right behind her when she cut me off and told me to stand in the line which was LONG.Long story short, I decided on a pickup order so I wouldn’t have to wait in a line, only to wait in a line for another over 15 minutes just so they could hand me my bag.Do better.
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December 2023 by 7 Chances
Today I visited Joann’s to pick up some fabric for a quilt I’m making in class. When I went to checkout the lady, Jashmae was incredibly friendly and helpful! She definitely deserves a five star review!
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December 2023 by Mary S
I needed help finding an item, and asked an employee. She spent 15 seconds, telling me they are on an end cap somewhere, but she didn't know where. She then turned around and walked away while i was talking, leaving me to search the store. I didn't find them, even though the website said there were 12 in the store.
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November 2023 by Kenzie Pawelk
the two times I’ve been here to start/fix a project my experience has been amazing. Both times Jennifer has helped me, and she is truly dedicated to helping customers have the absolute best experience. She spent 20 minutes helping me find a fabric that had been discontinued just so I didn’t have to start completely over. I absolutely love coming to this location.
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November 2023 by Mariluna Mahoney
Their customer service here is very poor, they simply aren’t very nice. Jennifer, a manager, told me I could not return a Serger because it was opened. Okay, fair enough. She showed me on the receipt where it says no opened electronics can be returned.My issue is the way in which she treated me when I came to return it. She acted as if I should have already known I couldn’t return it and was bothered to have to take the time out of her day to come explain it to me.I didn’t argue, I didn’t demand I get a refund, before I even spoke a word all she said to me was “Uh so, what’s even wrong with it?” With a snarky look on her face and a sharp edge to her tone. This is customer service these days. It’s disappointing because I shop here a lot, I wish the workers were nicer.I had another interaction a few weeks back where I was guilted for trying to find a more affordable option on Amazon, she said “That’s why Joanns is gonna go out of business, people always wanna save a buck.” Excuse me, but Joanns is not a mom and pop store.
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November 2023 by David Anderson
Great service and kind people at this location. Larger selection than my local Joanne's as well.
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July 2023 by Melissa Carlson
Love the store, but I felt the 3 employees (1 most definitely manager/higher level) could have helped the one cashier. About five customers waiting and their was a coupon issue- on a Saturday! The cashier handled it like a boss. Not in a hurry, just hate seeing 1 person taking on the entire workload- especially when a manager is five feet away.
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June 2023 by Liss Crlsn
Love the store, but I felt the 3 employees (1 most definitely manager/higher level) could have helped the one cashier. About five customers waiting and their was a coupon issue- on a Saturday! The cashier handled it like a boss. Not in a hurry, just hate seeing 1 person taking on the entire workload- especially when a manager is five feet away.
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April 2023 by Tom Green
Online price was lower than the marked price on a poster frame. Cashier honored the online price. Good service.
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April 2023 by Sue Urista
Employees were very nice and polite. But the bathroom was the dirtiest I have seen in long time. It has been a long time since they have cleaned! Walls,sinks,toilets and floors.
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April 2023 by Z Dawson
Had fun in the store. Got help with what I wanted. Bought what I wanted. Ordered on line some stick on letters before going. It was easy and will do again.
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March 2023 by Sara
The store associate was great! She helped me find what I needed for my business Sara Jane Collection.
