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November 2023 by Jan Schaeffer
I WOULD NEVER RECOMMEND USING LOCAL MOTION FOR ANY MOVE, PERIOD!! We used Local Motion for our move in Aug of 2023. Almost every piece of our residential furniture was damaged in some way. We filed a claim the next business day and the company has been all but unresponsive for nearly 3 months. Damages included deep gouges, large dents, scratches, chips, etc. Damaged furniture included a brand new sectional sofa which was nearly ruined, full size refrigerator, large chest freezer, king size master bedroom set, two twin bedroom sets, large glass-front bookcase, sofa table, dining table, large poker table, entry bench, water dispenser, and other items. David Sealy, owner, promised he would find a way to repair our furniture, but now won't respond to any of our calls and messages. We were overcharged for the final invoice and haven't heard back about that either. All three movers arrived an hour late at our new residence for unloading and one of the movers arrived nearly two hours late. To cause such significant damage, something had to have happened during transport, but none of the workers mentioned anything during the unloading. The movers also significantly damaged a bedroom wall and left our home without saying a word. It will cost us thousands of dollars to fix or replace our damaged furniture that was in excellent condition prior to the move. We just recently filed a complaint with the MN state attorney general in hopes of resolving this matter.
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November 2023 by Marsha Hiskey
Local Motion is contracted by Lindstrom Restoration. Anthony, Jason and Kevin moved by thing’s very carefully. Placed everything where I wanted it. They work very well with Kristen from Lindstrom.Please tell your employees not to press the customer for a tip. That should be determined by the customer.
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October 2023 by Kristy Brown
This team is amazing. They were so helpful with finding my mother's things she needed in the vaults. They helped load up the truck and even dropped of a desk we could not fit in the truck. They were so patient, organized by, and thoughtful. Thankyou for all of your help and patience. Thanks Leo and Lee
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August 2023 by Margaret VanEchaute
These guys were great! Our movers were prompt and very professional. They worked hard and took great care of our stuff, and got everything into our new home quickly and safely. Would definitely recommend!
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August 2023 by Brenda Myrfield
I was a repeat customer and have referred several to them, but my last move they gave me too small of a truck so it took twice as long and two trips leading a substantial increase in charges. The movers broke my lamp and didn’t tell me and frankly weren’t going to until I saw it. They said they filed a claim and I have followed up so many times, but they refuse to respond. So they get to break my lamp and I just have to deal with it. They are unresponsive after spending thousands with them. Horrible. Don’t use them—there are plenty of others to use.
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July 2023 by Xiuqing Cao
I recently had the pleasure of using Local Motion for my relocation. I can confidently say that their services exceeded all my expectations. From the moment they arrived, the team of professional movers displayed exceptional expertise and professionalism. They meticulously packed each item with care, ensuring the safe transportation of fragile belongings. The moving truck was well-maintained and utilized efficiently, and upon arrival at my new home, the movers promptly unloaded and placed each item with precision. What truly sets Local Motion apart is the owner Penny and Li, they provided excellent customer service and they were communicative, attentive, and genuinely interested in my satisfaction. I wholeheartedly recommend Local Motion for their attention to detail, professionalism, and exceptional moving experience. Five stars well-deserved!
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July 2023 by Man Qi
I recently had the pleasure of working with Local Motion, under its new ownership. Penny, the new owner, was incredibly kind and patient, guiding me through the process of ensuring an exceptional moving experience. She connected me to their moving consultant, Stephanie. She was thorough and attentive to all my needs. The movers arrived on time, handled my belongings with care, and completed the job swiftly. The company's communication, both before and after the move, was excellent, showcasing their commitment to top-notch service. I highly recommend Local Motion for their outstanding service!!
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July 2023 by wei lin
I had an outstanding moving experience with Local Motion under new management. From start to finish, the movers demonstrated exceptional expertise and professionalism. We booked our move Stephanie. She took care of our needs, paid great attention to detail and communicated clearly, ensuring a smooth process. During the move, the movers were efficient, careful, and showed great respect for our property. I highly recommend Local Motion for anyone in need of a reliable and top-notch moving service.
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July 2023 by Claire Egan
I beg people to check the Better Business Bureau website before using this company. Says they are out of business but clearly they’re still getting away with their antics. Had such a bad experience in Feb 2022, and bait and switch tactics were used with pricing. Run far away. You’ll be quoted an extremely low price and then will be completely overcharged for any minutes over. My movers showed up clearly under the influence of a certain substance (they reeked and had trouble focusing) and DIDN’T BRING TOOLS! I repeat, they didn’t bring tools to disassemble furniture…. Blamed it on driving a “different truck” that day. Sat there with teeny tiny wrenches trying to take down my bed frame and wasting time. Damaged and dinged many things. The base of my dresser is completely damaged - after submitting a claim I never heard back (surprise)… again please do your research before subjecting yourself to this. And please take note of the lack of accountability taken in the business responses on these reviews. Take your business elsewhere.
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July 2023 by Julie Varda
This is the second move and second storage experience I have had with LocalMotion. Penny, the owner, and Leo, the warehouse manager were professional, helpful and followed-up quickly. Excellent customer service, and great handling of my household items. Nothing damaged or broken!
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June 2023 by C Tlnter
I am very pleased with the moving service from Local Motion. From the owner Li and Penny to the moving team workers, they were all professional, efficient, and friendly. The owner Li responded to my moving request promptly; Penny got back to me the estimate and scheduled the moving day right away. On the moving day today, the moving team worked hard and efficiently - packed/loaded and unpacked/unloaded everything carefully. I would recommend them highly. – Carol F.
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June 2023 by Clarice Jorenby
Local Motion was recommended by my realtor, but this company was a big mistake. My furniture was damaged and when we tried to work with them to correct the situation they essentially stopped communicating. Emails and calls have gone unreturned. I have no idea if they actually filed an insurance claim. Today the rep at the office couldn’t find any information about the move at all?! What a frustrating experience overall. I’ll tell anyone who will listen to find a different group to work with.
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June 2023 by Samantha Castillo
For anyone reading this review, I felt compelled to review again after this company flat out lied in response to my last review. To set the record straight, I, Justin and my wife Samantha recently moved from Tennessee to Minnesota. Our moving company from Tennessee contracted out to Local Motion for the unpacking portion of the move. Not only did they arrive over an hour late, but treated my home with absolute disrespect. They were extremely wreckless and took no precaution to protect my home or my furniture. I absolutely talked to someone in management on the phone, so their response saying we never spoke was a lie. They also lied in response to Samantha’s review. They have not repaired any of the damage as they stated. It is one thing for a company to make a mistake and admit it, but this company will lie to cover themselves. This is one of the sketchiest and most despicable excuses for a company I’ve seen.
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June 2023 by Justin Castillo
Worst moving experience I’ve ever had. Trashed my new build home while denying all responsibility. DO NOT use this moving company. Completely incompetent and would have rather moved everything myself than have these people in my home if I could do it over again.
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June 2023 by Sammi Gebhardt
Horrible experience overall. We moved from out of state so unfortunately our Tennessee moving company contracted out the unpacking portion of the move to Local Motion. There were so many issues with this crew, starting off with them showing up an hour late and having the wrong address. Then there seemed to be a language barrier which just made everything more difficult when it was hard to explain where anything should go. The biggest issue was the fact that this crew was so careless with our furniture and with our home. It was almost like they were playing pinball with our walls. They damaged our trim and walls, and tried to say they didn’t do it even though the house was brand new and we had just moved in the day before. The management wasn’t helpful either. Just overall would not recommend them if you want a pleasant moving experience.
