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December 2023 by Marsha H.
If you want any type of help before or after purchase, don't go to Lowe's.whatever others have said about Lowe's good customer service are dead wrong. don't know what is worse trying to do online or phone connection- all bad!
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October 2023 by Scott S.
Silva and Yanez did an outstanding job on my delivery! On time! Communicated! Professional! First class!
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November 2022 by Laura S.
If I could give the so called manager Brandon and this store a negative number I would!! We spent $3000 of 3 bifold doors ordered in June. We were told it would take until September and we patiently waited. Finally delivered October 18 and 1 of 3 doors is the wrong size. Lowes claims it's the company... Masonite's fault. After repeated phone calls to the "manager" it's now November 7 and we won't have the correct door until January 6 (doubtful)!! Repeated lies and absolutely no customer service or care. DO NOT buy anything from this store!! I was told I could not speak to anyone else in management because that would "mess up" the current reorder....hmmmm go figure!!! Laura S
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September 2022 by Haveyou B.
Terrible wanted to buy dishwasher from this Lowe's. Called to buy and Nobody answered the phone. Then operater said she would have somebody call me back . Still waiting a day later.
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August 2022 by Jennifer S.
Yes a very impolite staff to work with. I had to return an item, I was given instructions but by the time I got there they had changed their mind about everything. I had to run all over town. Why does Lowe's want to hire such rude people I don't know. I won't be back.
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August 2022 by Jackie T.
I would give a -10 if I could. My email to them pretty much sums it up regarding shoddy work on a $50K kitchen remodel last year. They don't stand behind shoddy work when it's more than 1 year old.....I was 2 months past the expiration date!!!Well, I can't say I'm surprised even though that's NOT what you (Desiree) told me in person when I said it was over a year. You guys haven't stood behind and made right any of the screw ups that happened during my six month project. This is officially it. Lowes will never ever see another dime of my money and if I know of anyone looking to use a big box company for any type of home improvement (I'm in the real estate business) I will tell them to steer clear of Lowes as they hire contractors who do shoddy work then don't stand behind repairs.I also noticed the very critical review I gave your store last year has been removed from your the Maple Grove reviews. I guess I'll just have to write another one and mention my first reivew was removed!I'm also going to write a letter to directly to Schuler to let them know how you guys treat "their" customers.
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July 2022 by Sonya E.
They don't honor contracts, lost all pertinent records for my install refused to acknowledge me because of this until I drove to the nearest store which is an hour away to provide my copies with no compensation offered after a month of getting no where. There is damage caused to my home due to incorrectly installing and here I sit waiting for them to show they care. I used them for all my needs but not anymore.
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June 2022 by Eric S.
Terrible store with awful customer service, would not recommend. Their online inventory does not match up with what they actually have, and the workers are unhelpful at best. Don't waste your time here.
