-
October 2025 by robyn irwin
It was quick and easy to apply and find the right locker! The storage unit was very clean and organized.
-
October 2025 by Rose Hebert
EDIT:
I want to come back and say, the manager I spoke to originally, Trisha, left me a voicemail this morning. I was unfortunately in a meeting and could not answer. But she said she is refunding my admin fee as I had to buy my own lock. I am impressed with this companies effort for customer satisfaction and I am changing my original 3 star review to 5😊
I’m generally satisfied with my storage unit rental experience. The facility is clean, easy to access, and the space is exactly what I needed. Customer service has been kind and helpful, including a call from a manger, even though they were based two hours away.
However, I did encounter some confusion regarding the locks. I had purchased the required disk lock (as mentioned in the lease), and called the facility when I realized it didn’t lock the door. I was then informed over the phone by a representative that the facility actually provides its own locks, which are stored inside each unit—but this wasn’t mentioned in the lease, and I wasn’t aware of it until after I’d bought my own lock. When I checked in the unit, there was no lock. I was later instructed by the manager who called me from 2 hours away to take one from another empty unit.
Additionally, I was told I would receive a follow-up call on Monday by the Maple Grove facility manager to ensure everything was properly set up with my unit, but I never received that call.
Despite these issues, the space is great, and I’m overall satisfied with the unit. A little more clarity on the lock situation would go a long way in preventing confusion for customers.
-
August 2025 by Allen Lindgren
Very nice location. Kept clean, cool and comfortable, and it was very easy to move my stuff in.
-
June 2025 by David Patricelli
Arranged the rental by phone, the agent was very patient and helpful. It went flawless from the start to move in!
-
May 2025 by alex sinclair
The facility was very clean, and the staff was very friendly and helpful. Ron was especially nice and accommodating.
-
October 2024 by LaKimberly Jefferson
Jackie is awesome. I really appreciate her help when I come in.
-
October 2024 by Theophilus Dadzie
The lady at the front desk is so lovely and I will recommend everyone to go to Metro self storage for the best deals and great services.
-
October 2024 by Walker Johnson
Jackie was awesome! Very friendly and answered all of my questions quickly and professionally. Highly recommend you go see her, if you’re looking for storage!
-
October 2024 by Robert Krieger
Clean and easy to access. Great storage facility.
-
October 2024 by Natalia Cortes WhiteEagle
Jackie is phenomenal. She helped out so much and answered all the questions I had. Her customer service was excellent. The facility looks clean.
-
October 2024 by shwebbster
Amazing experience! Jackie is the best!
-
October 2024 by A Hanson
Jackie was very helpful. Great customer service .
-
October 2024 by M M
Jackie was incredibly helpful and nice, and answered my many questions. Highly recommend!
-
October 2024 by Mark Robinson
Great location. Clean, well maintained. Easy access and sbility to drive through. Service is great as well. Highly recommend!
-
October 2024 by ben francis
the people are extremely helpful resourceful and friendly, especially the lady working at the time I think her name was Jacky and I gratefully appreciated it
