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March 2024 by Ryan Engmark
What a terrible experience purchasing glasses and lenses. I originally ordered both contact trials (dailies) per Dr Ziegler. When they came in they were monthly contacts and had to re order. When I asked where my dailies were after 1 weeks time they couldn’t figure out and lost them. I also had ordered a pair of glasses for both myself and my wife and last week the lenses were here and shown to me. But didn’t have the frames. This last week our frames showed up but then the lenses were no where to be found. We paid well over $900 and had to make several trips to the site due to contacts and glasses and finally are getting everything needed. Dr Ziegler was amazing but the service and the issues with the glasses and losing lenses and contacts was beyond frustrating. I was offered a $25 discount from the assistant manager for my troubles on a $900+ order. Honestly very upset, will be working with Dr Ziegler in the future but need to seriously consider purchasing frames/lenses and contacts from the maple grove location.
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February 2024 by Google User
A great place to get new glasses from due to the selection. I got a lot of help from Jessica. She made getting new glasses a fun experience. I ended up buying three new glasses as a result of her great customer service skills and thoroughness. I will most likely come back to get a 4th pair ??
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February 2024 by J Salem
The male doctor did the eye exam in haste. For me i wasn't seeing clear vision yet. I did not know the exam was finished and he didn't tell me the result of the test. Next I paid $10 for my eyeglasses to be sent through USPS. They sent the glasses 2 months after. The glasses are useless for me. Its very blurry.
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January 2024 by Timothy Phillips
I'm sitting in the lobby waiting for my scheduled appointment 30 mins now since the appointment should have started and I'm still in the waiting room. What's the point of an appointment if the dr can't follow though? I even showed up early like I was asked.
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January 2024 by Mariah&Jeff Rudolph
Dr. (Perreault) Pirruccello and her staff were outstanding!! I would definitely recommend them as they made the experience very enjoyable.
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December 2023 by debbie renstrom
My frames cracked and broke so I called them and they had my frames in stock I got new frames same day!! I live an hour away but they are my go to place for glasses the people are so friendly very knowledgeable on their products they’ll even help you pick out frames that fit your face if you let them they’re awesome !!
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December 2023 by Gaye Kirchoff
My husband and I had an absolutely wonderful experience this morning! Everyone was so great to work with. Special shout out to Dr Ben Hume, Ashtin (insurance whisperer) and Erin (frame guru). They were all very thorough and made sure we were satisfied with the whole experience!
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August 2023 by Rahlisha
I don’t like or recommend this location, the service I received was not good. And the protection plans are trash what’s the purpose of them when you can’t even accommodate someone. $500 down the drain.
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July 2023 by Greg Shish
Barrett was absolutely great. I've been going there for 5 years and this morning was the most informative time ever. He explained everything and even educated me on my eyes. The receptionist was also very polite and nice. Got me going on the paperwork and my questions answered very quick.
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May 2023 by Benjamin Boyd
I had a wonderful experience for my exam and for the time spent picking out new frames. Great experience with the Optometrist and Opticians. I would give them a five star review however, when I went in today I had the most unpleasant experience in picking up my new prescription. The associate I dealt with rushed me through the whole experience. They practically threw my new glasses at me an seemed to want me to get out of there as fast as possible. They literally threw them in front of me, "here's your glasses, here's your case, here's your cleaner, here's your cloth, put them on. Can you see?" I had to work hard to try to get them to slow down and stop rushing me but they kept rushing me! I give the doctor I saw there 5 stars but the associate I had to deal with about one star or less. It seemed like everyone else in the place wasn't being hurried out the door. I wish I had received service from a different associate. I like getting new glasses and it can be a fun experience but this was definitely not fun.
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May 2023 by Lee Kemrajh
This year is my first year I had to seek out new eye doctors due to health insurance changes and I had a good experienced but at the same time I felt rushed to getting my exam done which I didn’t like that. Otherwise everyone was very nice and helpful. They have very a decent amount of frames for my big head to choose from which I appreciated that.
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May 2023 by julez brenda
Brought my son in for an eye check up after inquiring if insurance covers for the cost and was told that it covers ? %of everything . we proceed with everything. My son was prescribed glasses plus a $315 dollar bill! Would never recommend this place ever again! I’m so mad I was lied to!
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May 2023 by Debi Heyn
I have never had such a great experience before from Pearle Vision. From the initial check up to catarac surgery, it couldn't have been better.
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April 2023 by Courtney Faydo
Absolutely fantastic service. Very highly recommended.Dr. Hume was professional, very knowledgeable, friendly, genuine and provided the help and information I came for.Came in for a professional opinion after 13 years of not visiting an eye doctor. I sought general information on what’s considered normal for those with astigmatism. (Found out 80% people have it and can very for everyone). He answered all my questions/concerns. He didn’t try to sell me a prescription I didn’t necessarily need. Dr.Hume was honest about glasses being covered with my insurance and I could get some but he wasn’t going to recommend purchasing unnecessary glasses. Having that authenticity in from medical/health providers is not as common anymore - very respectable.The rest of the staff were also kind, friendly and in good spirits. I was greeted promptly and assisted throughout the entirety of the experience.Very clean business both in store and in the lot.10/10 - Will be back again (in a year)
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April 2023 by Paul A
Went it to get an estimate for frames and lenses. We were greated as soon as we walked in. We told the person that greated us why we stoped in. There appeared the be alot of staff on duty, but not many customers at this particular time. The greater said someone would be with us in a few munutes. After 15 to 20 minutes of trying on frames, nobody came to help us. We left the store and purchased at a competitor.