REI is a place for outdoor adventure, whether someone is new or a seasoned pro. The store offers quality outdoor gear and its own award-winning brand, backed by a satisfaction guarantee. Customers report excellent service, with staff who go above and beyond. The bike shop provides quick, thorough repairs and helpful advice without upselling. Employees are described as great, patient, and dedicated to finding the perfect fit for items like trail runners and multi-day backpacks. The store environment is noted as magical for camping and feels open. Some customers wish for deals with fewer restrictions on products. Overall, it is a place where the team shares enthusiasm for the outdoors and its products.
Great help in finding just what I needed for an upcoming trip!
July 2025
Overall, it’s a good store. They have a nice selection of items but options are limited for a few things. Most of the items are high quality but they are also expensive. You can find many discounts though.
July 2025
I received excellent service from the REI bike shop in Maple Grove. I brought in my bike for an issue with the tire. Ben fixed it quickly, and also took the time to show me how I can fix this issue in the future. I really appreciate the time and customer service. Thank you, Ben!
