-
January 2024 by Toni R.
I have auto renewal & my account was setup with a promotion at my work. Our work program changed & no longer allowed the auto renewal. Instead of Sam's Club contacting me, they found my mom's credit card since she purchased items before and auto charged her the membership. Horrible, unprofessional service to have. The rep claim it's their standard practice.
-
October 2023 by Montessahall H.
Sam's has gone from bad to worst for customer service. The self checkout is disgusting. If you make an error checking out you have to get a refund rather than a correction that takes 7-10 days to receive a refund. This is ridiculous!!! When my club membership expires I will not be renewing.
-
June 2023 by Sandra ..
I have been a member of Sam's Club since 1999. I'm trying to reach their customer service number, called several times, they do not answer the phone! If you need Sam's Club help, you better drive to the store to get it. Bad, bad service!!!!
-
May 2023 by Donald E.
I went here on (4/28/23)First time at a Sam's clubI took advantage of the one day birthday membership went from $50 to $10 year membershipfor sam's club 40 years!it's simliar to Costco.I like costco better but its nice..!Has a service meat counter..
-
March 2023 by Bill R.
I have been a member of Sam's Club in Maple Grove for over 10 years. I have done business with the optical department more or less continuously during this period of time. I have nothing but respect for the optometrist and feel the manager of the optical department is competent and customer-friendly. However, that department seems to be employing incompetent and rude assistant help. In particular, Paulette is probably the most rude, unpleasant individual I have encountered in many years. One does not like to be greeted when bringing in a prescription with "well, whaddya got, a prescription or something?" I ordered new lenses for my older frames. After the order but before I have received the lenses, the older frames developed a crack. I went into the club to see if something could be done. I can't believe that there aren't frames that would fit the lenses. However, Paulette told me there was "nothing to be done, the order is at the lab." I said I had a cracked temple. She shrugged and said the same thing again. I then asked if they sold replacement temples. She looked at me and rudely said, "What's a temple?" If a person selling glasses can't tell what a "temple" is, that person shouldn't be selling glasses.This is not the first encounter I've had with this person. She always acts like SHE is doing YOU a favor by waiting on you and is unfailingly rude and condescending. I complained to the manager on duty, but he was an assistant, so I intend to follow up with the club manager. At a minimum, this woman needs more training. At a maximum, if her record contains similar complaints, she should be fired. If I don't get satisfaction from the club manager on this, I will go higher to his boss. I am sick of this type of treatment, and will NOT let this die. I am NOT going to "go away!"
-
March 2023 by Fivesfilms ..
A lack of store leadership and incompetent employees doesn't make for a good store. Very disorganized.
-
January 2022 by September H.
Love Sam club if you can't find it anywhere, you can find it at same club, and the prices are still great.
-
November 2021 by Kat G.
We got a free membership, which is the ONLY reason we persevered through the ridiculously long line at customer service to sign up. When we prices compared to Target, other other retailers, we could not find savings on nearly any items. But then we thought "at least there's cheap gas". Well think again- is it worth waiting in huge lines to get gas at $2.93(vs $3.19 nearby - and half the pumps are generally out of service, making lines even longer!Avoid Sam's club- membership definitely not worth it and gas savings not worth wasting time in line(plus potentially losing $ if you leave your car running while you wait).
-
October 2021 by Joel DeMarais
Tried calling Sam's Club Maple Grove MN twice today, NOBODY ANSWERS THE PHONE!!!
