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October 2023 by Montessahall H.
Sam's has gone from bad to worst for customer service. The self checkout is disgusting. If you make an error checking out you have to get a refund rather than a correction that takes 7-10 days to receive a refund. This is ridiculous!!! When my club membership expires I will not be renewing.
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June 2023 by Cassandra Dee
The pharmacy staff here is extremely rude. There was some confusion apparently with medication that they’ve already filled for me in for multiple months that I have been on for years and I switch to SamsClub because it was a better option for convenience for me. I will not be picking up from this pharmacy anymore after my current refills are done, and I suggest that you do not either. Also, they are not open on Sundays and they close down in the middle of the day Unlike other pharmacies. I will be filing a complaint with BBB for putting my health at risk as my clinic office has directed me to do. The medication’s that they were refusing to fill that I’ve already been filled previously could put me into a seizure or worse complications abruptly stopping them, and when I called them, they gave me a different story than my doctor did, and it was not my wrongdoing with whatever they’re dealing with the doctors office, and when I expressed my concern to the pharmacist, Melanie, she was extremely rude and laughed at me, that’s so unprofessional and embarrassing as someone who’s supposedly in the profession they are. And like I said, I am filing a complaint with the attorneys office and the BBB .. after reading the other horrible reviews before I posted mine I can’t say I’m surprised. I would suggest people do not get their medication’s filled here. The staff is very rude. They laugh at people that are ill and are zero help.
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June 2023 by Sandra ..
I have been a member of Sam's Club since 1999. I'm trying to reach their customer service number, called several times, they do not answer the phone! If you need Sam's Club help, you better drive to the store to get it. Bad, bad service!!!!
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May 2023 by Donald E.
I went here on (4/28/23)First time at a Sam's clubI took advantage of the one day birthday membership went from $50 to $10 year membershipfor sam's club 40 years!it's simliar to Costco.I like costco better but its nice..!Has a service meat counter..
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March 2023 by Bill R.
I have been a member of Sam's Club in Maple Grove for over 10 years. I have done business with the optical department more or less continuously during this period of time. I have nothing but respect for the optometrist and feel the manager of the optical department is competent and customer-friendly. However, that department seems to be employing incompetent and rude assistant help. In particular, Paulette is probably the most rude, unpleasant individual I have encountered in many years. One does not like to be greeted when bringing in a prescription with "well, whaddya got, a prescription or something?" I ordered new lenses for my older frames. After the order but before I have received the lenses, the older frames developed a crack. I went into the club to see if something could be done. I can't believe that there aren't frames that would fit the lenses. However, Paulette told me there was "nothing to be done, the order is at the lab." I said I had a cracked temple. She shrugged and said the same thing again. I then asked if they sold replacement temples. She looked at me and rudely said, "What's a temple?" If a person selling glasses can't tell what a "temple" is, that person shouldn't be selling glasses.This is not the first encounter I've had with this person. She always acts like SHE is doing YOU a favor by waiting on you and is unfailingly rude and condescending. I complained to the manager on duty, but he was an assistant, so I intend to follow up with the club manager. At a minimum, this woman needs more training. At a maximum, if her record contains similar complaints, she should be fired. If I don't get satisfaction from the club manager on this, I will go higher to his boss. I am sick of this type of treatment, and will NOT let this die. I am NOT going to "go away!"
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March 2023 by Fivesfilms ..
A lack of store leadership and incompetent employees doesn't make for a good store. Very disorganized.
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January 2023 by monica green
I've had great experience here. Staff have always been helpful and friendly, and gone above and beyond a few times to help me with insurance issues. Glad I switched from the Walmart pharmacy, but I should've done it sooner!
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November 2022 by Kyle Johnson
Not helpful at all.
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November 2022 by k j
Not helpful at all.
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November 2022 by Lora Kartyn
very bad costumer service, and stuff are very rude
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February 2022 by Anna Harris
As I was waiting for a parking spot with my blinker on, a cart attendant came and banged on my window and told me I had to move because I was holding up people. And I said yeah, I’m waiting for them to back up as the car I was waiting for was backing up. I said “what do you think I’m just sitting here to hangout” and he said “I think your wasting peoples time” NO ONE was trying to get out. They just wanted to push their carts through at that exact moment.
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January 2022 by September H.
Love Sam club if you can't find it anywhere, you can find it at same club, and the prices are still great.
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December 2021 by G R.
Do not buy tires at Maple Grove or St. Cloud Sam's. Costly damage to vehicle. Between the two locations damaged my rocker panel, scratched all my rims, took 4 times to balance tires correct, weights literally fell off rims, hammered on a rim to get the TPMS sensor out, stripped and lug nut. Manager never called back. People in tire department were very nice at both locations. Will never buy tires from you again.
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November 2021 by Kat G.
We got a free membership, which is the ONLY reason we persevered through the ridiculously long line at customer service to sign up. When we prices compared to Target, other other retailers, we could not find savings on nearly any items. But then we thought "at least there's cheap gas". Well think again- is it worth waiting in huge lines to get gas at $2.93(vs $3.19 nearby - and half the pumps are generally out of service, making lines even longer! Avoid Sam's club- membership definitely not worth it and gas savings not worth wasting time in line(plus potentially losing $ if you leave your car running while you wait).
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August 2021 by Cara J.
Worst Sam's club ever they were out of mustard at the food place and I ordered a pop and they were out of all the flavors of pop besides Mountain Dew and dr pepper everything else had out of order on it or was water so I was stuck with no pop and no refund. Whom ever is in charge of ordering for the food place should be fired it's not that hard to order syrup and mustard packets.
