-
December 2025 by Benjamin Anderson
AVOID AT ALL COSTS!
Purchased tires a year ago= 17,000 miles of 65,000 mile warranty.
Today during my rotation (that took over two hours), they let me know that they need to be replaced.
When asked how they were going to honor the warranty, they said we could take $100 off your next set. I am not even 1/3 of the way through my warranty!
-
August 2025 by FongToukta Channel
Don’t waste your time and money. Took my car in for new tires 10 am. Got new tires but drove it home and notice tires are not well balanced. Called to get it back in to get it balanced but was told to go in at 3 pm. Went back at 3 and nobody knows the hell going on wouldn’t help re-balance till I got heated and finally took it in. I watched dude who did it does not know the hell he doing. Dude keeps adding wheel weight, BRO take wheel weights off then start over!!! Test drove it again and it was definitely worst. I was done! Took it to discount tires and paid it to get re-balance. Staff at Discount tire even stated they put too much wheel weight on, probably kept adding. -5 stars if I could. Hire better tech!
-
November 2024 by Steve Harvey
DO NOT, (and I literally NEVER leave reviews) but seriously, don't use this location for your tire order, install, anything. They have completed screwed our order up 3 different times, and before moving ahead with another, I had to cancel. Sure, the prices are enticing, but the experience is going to be better elsewhere... trust me!!
-
December 2023 by Andrew Tigges
If you buy tires here you'll understand.
-
December 2023 by Alexander Gold
WARNING this location is called tire and battery but don't let that fool you. This location DOES NOT sell batteries! Drove 45 minutes to be told this location doesn't sell what they advertise. It's even painted on the wall...
-
November 2023 by Прикол Андреевичь
Dont buy tires here. They sell you warranty and then never be able to schedule an appointment to fix anything. Store manager was the worse. Suppose to fix flat tires under warranty but you need to schedule an appointment but they don't schedule appointments for flat tires only to get new once.
-
October 2023 by Montessahall H.
Sam's has gone from bad to worst for customer service. The self checkout is disgusting. If you make an error checking out you have to get a refund rather than a correction that takes 7-10 days to receive a refund. This is ridiculous!!! When my club membership expires I will not be renewing.
-
July 2023 by Eric Tate
The price is great, but service is seriously awful. I thought the tech was going to assault me at one point because I asked about my warranty.
-
June 2023 by Sandra ..
I have been a member of Sam's Club since 1999. I'm trying to reach their customer service number, called several times, they do not answer the phone! If you need Sam's Club help, you better drive to the store to get it. Bad, bad service!!!!
-
May 2023 by Donald E.
I went here on (4/28/23)First time at a Sam's clubI took advantage of the one day birthday membership went from $50 to $10 year membershipfor sam's club 40 years!it's simliar to Costco.I like costco better but its nice..!Has a service meat counter..
-
March 2023 by Bill R.
I have been a member of Sam's Club in Maple Grove for over 10 years. I have done business with the optical department more or less continuously during this period of time. I have nothing but respect for the optometrist and feel the manager of the optical department is competent and customer-friendly. However, that department seems to be employing incompetent and rude assistant help. In particular, Paulette is probably the most rude, unpleasant individual I have encountered in many years. One does not like to be greeted when bringing in a prescription with "well, whaddya got, a prescription or something?" I ordered new lenses for my older frames. After the order but before I have received the lenses, the older frames developed a crack. I went into the club to see if something could be done. I can't believe that there aren't frames that would fit the lenses. However, Paulette told me there was "nothing to be done, the order is at the lab." I said I had a cracked temple. She shrugged and said the same thing again. I then asked if they sold replacement temples. She looked at me and rudely said, "What's a temple?" If a person selling glasses can't tell what a "temple" is, that person shouldn't be selling glasses.This is not the first encounter I've had with this person. She always acts like SHE is doing YOU a favor by waiting on you and is unfailingly rude and condescending. I complained to the manager on duty, but he was an assistant, so I intend to follow up with the club manager. At a minimum, this woman needs more training. At a maximum, if her record contains similar complaints, she should be fired. If I don't get satisfaction from the club manager on this, I will go higher to his boss. I am sick of this type of treatment, and will NOT let this die. I am NOT going to "go away!"
-
March 2023 by Fivesfilms ..
A lack of store leadership and incompetent employees doesn't make for a good store. Very disorganized.
-
January 2023 by Tagore Singh
When you can get ahold of someone plan on being treated very rudely. They never answer phones. When they tell you it will take 30 mins it will take at least an hour. Don't plan on them updating you as well.Almost like they are doing you a favor.
-
September 2022 by Iahc Chang
It's impossible to call and schedule for a tire change. No one answers the phone and cannot schedule an appointment. Don't buy tires from Sam's or you'll be stuck with tires you can't get an appointment to change.
-
April 2022 by Ry An
I got my tires changed here. They were done when they said they would be, and everything appeared to be done correctly.
