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February 2024 by Talyia Joys
Rude serviceWitnessed a man being bullied by an employee name Signa who claims she’s a manager so that makes it even worse. She came and changed the price on the bike when this man loaded 3 of them at the sale price $101 she charged it to 450. She literally did that right in front of him and said Nope you weren’t here he was there I was there witnessing this . I feel very bad for this man , just nasty and unpleasant feeling how they theat people, will probably switch to Costco instead.
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January 2024 by Toni R.
I have auto renewal & my account was setup with a promotion at my work. Our work program changed & no longer allowed the auto renewal. Instead of Sam's Club contacting me, they found my mom's credit card since she purchased items before and auto charged her the membership. Horrible, unprofessional service to have. The rep claim it's their standard practice.
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October 2023 by Montessahall H.
Sam's has gone from bad to worst for customer service. The self checkout is disgusting. If you make an error checking out you have to get a refund rather than a correction that takes 7-10 days to receive a refund. This is ridiculous!!! When my club membership expires I will not be renewing.
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October 2023 by Jesse Clark
It's dirty, kinda run down. They don't seem to have any cart pushers as carts are everywhere. It's meh for me. Personally, I enjoy costco more.
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October 2023 by M Godlewski
Stopped for gas. Went into store to wash my hands after using the pump. Decided to get a soda and a piece of pizza. While waiting in line the people two more ahead of me started yelling and swearing at each other. The cafe staff called for the manager but the manager never showed up. Need to have management here that can handle the job not hide in their office. The other customers should NOT have to listen to this behavior with out the store personnel asking them to leave. I will use Costco gas station next time when I travel through this area, seems like it’s getting dangerous to stop in here.
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September 2023 by Claire Kosel
The speed of the curb side pick up is ridiculous. Probably takes 20 mins. Doesn’t help that they have one worker working for the entire pickup section.
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September 2023 by Maliss Y-g
Bakery Review: Don’t order your custom cakes here. Second time they didn’t make a custom cake I ordered in advance. Yes, I went into the store weeks ahead of my events and completed the form with a baker. Super disappointing!Thought to give them another shot since it’s Sams but two strikes is enough for me.
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August 2023 by Kenneth DeRosier
Leaving the store and grabbed some food to go. Plenty of staff here and nobody can empty the garbages? This area is disgusting.
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August 2023 by Rachel V (Scratchel)
Great place to pickup all sorts of items (office supplies, electronics, kitchen stuff, bathroom, bedroom, all items you can wear, pools, bbqs, toys, books, medicine, eye glasses, photos and of course large quantities of food) Some items are there full time however some items are only available for a short time! If you see an item with the letter S by it, means it's seasonal. D or C means it's discontinued-so if you like it better get a few of the item. A means it's active and around-the-clock. (Images uploaded for example).*pro tip, don't have to be a member to buy food at the food court
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August 2023 by Samara Guzman
I am always highly satisfied with all my trips to the maple grove sams club. I do however miss the trampolines and bouncy houses that used to hang from the ceilings, they always put a smile on my face!
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August 2023 by Stephen Irrgang
I come here for the cheap consistent prices on gas soda cereal and many other food items. They have a great deals on all sorts of products, and it's super simple to check out. You can stand in line and pay for cash, stand in line and do self checkout or by scanning your own products using the app.
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August 2023 by Joel Sundstrom (Mistercarbohydrate)
Honestly, I don't understand how Sam's Club doesn't take any notes from the Costco playbook. Costco has a similar formula, but have much better products, gas, customer service, and an overall shopping experience. When I go to this Sam's Club I see backed-up lines, out-of-stock products, no healthy or organic options, disgruntled employees and customers, and lots of inefficiencies. It makes me wonder why it even exists, and why doesn't everybody just go shop at Costco instead.
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August 2023 by Mike Hauge
Won't be going back to that store. There's NO customer service at this store. This store is the reason Amazon and everything online are winning out against brick and mortar stores. I tried to ask a question to one of the assistant to the assistant manager and he ignored me and walked by. As I was waiting my turn in line to the one opened register with a human being I was watching three employees just standing in and around the registers doing nothing. I know they're trying to push you to the self check out lanes, but instead I'll just stop going to sams club and give my money to Amazon. Going to the store shouldn't be this bad.
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July 2023 by Nathan Alnes
My wife placed a pickup order the night before for a 5:00-6:00 pickup. She got there and her order was bumped back an hr. So she went shopping at Walmart. She got a notification saying her order was ready for pickup. She got there and waited 10 min. Nobody had come out. She tried calling the store and they hung up on her and sent her to voicemail. So 20 min later she was still there waiting. So I decided to call to talk to a manager. I was transferred and then they hung up on me. I called again and they said there was no manager on the floor and they couldn't get me to him. So I was pretty upset and told them that my wife has been waiting for 30 min on a order that was placed last night and they said we'll transfer you to pickup. I was transferred and hung up again....what a joke.
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July 2023 by Dileep Sivaraman
The shopping part of Sam's club is super fun till you decide to return anything. There is a lady at the return counter who looks as if they are judging you for returning items. And to top that she tells me incorrect return information. I would say Costco is way better in this regard. They treat you as a member and not like a solicitor if you have to return something.So while general shopping experience is great, do not dare return anything!
