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November 2025 by William Barnett
Excellent experience with Salesman , Dale and later with Rick.
No pushy sales with an outstanding knowledge of their products.
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November 2025 by Brian Mann
Dale at the Maple Grove Sleep Number store, provided excellent customer service from our fist visit to post-delivery. We chose to install the new mattress upon delivery. We had a few questions about pairing our new mattress with our older base. Dale provided immediate support and followed it up with a call the following day to make sure that everything was operating correctly.
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November 2025 by Becky K
Bought a bed there this summer & they registered it under another person who is not even in our family. Have made no attpts to rectify the situation.
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September 2025 by austin onwualu
Rich was very professional and was attentive to what my needs were. He was very knowledgeable about the products and helpful in my purchase of the product that meets my needs
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September 2025 by Kellie Kondziela
I thought I ordered and paid for (expensive, by the way) a Sleep Number Bed that had a cooling feature as well as well as the ability to lift the head part of the mattress. Thank Website shows the bed that I ordered had both. It has neither. It's just a plain old, expensive mattress. I'm told it can't be returned for 100 days. I don't understand that at all?? No matter what I will return it.
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September 2025 by Ralph Sabio
Good service, not pushy. Took the time to find what worked for my wife and I. Ty!
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August 2025 by Marlys Knutson
Grant did a great job of handling my sales experience. This is my 4th Sleep Number bed purchase.
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July 2025 by Adrienne N
Update: Well things didn’t go as planned. Sleep number was the bed that I’ve been working towards getting for a long time, unfortunately I had a bad delivery experience when they came out and they were unable to deliver my bed. While this was disappointing, I was actively looking to figure out a way to make it work and just left my order in limbo status while I worked on that. However, Dale called me about the order to find out what happened and as I was explaining what they said and stuff he asked some very racist questions about the delivery crew. It was at that moment that I decided I was not going to get the bed that I had been working towards for years because I have 0 tolerance for acting like anyone is less than based on their background.
Today I decided I was going to venture out into the public (yeah it’s scary but someone had to do it) and buy a bed. Not just any bed but a bed that would feel like I was sleeping on a supportive cloud. This adventure led me to the door of the sleep number store (nope not a poet but maybe I should be 🤷🏼♀️). Once in there I met Dale who was very helpful walking me through what options I had and which bells and whistles I wanted for my bed (obviously not literal bells and whistles because that would not help me get a peaceful night of sleep). In the end I ordered a bed that I feel will be the perfect fit for me. I give Dale 5 stars…even though he didn’t give me a free pillow….if he had I might’ve tried to find a way to give 6 stars but he didn’t so he only gets 5.
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July 2025 by Tasha Votava
The guys at the Maple Grove store were patient, helpful and very willing to answer all of our questions. Definitely purchase from this store.
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June 2025 by Mark Ley
I had a great experience purchasing my Sleep Number bed. Dale was very professional, helpful and friendly. He asked questions, listened to what I was looking for, and helped guide me to the best option. It was a seamless experience and I also appreciate the post-purchase communication!
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May 2025 by Darin Zumach
Dale was awesome and did a great job of communicating with me.
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February 2025 by James Smolik
Don't know yet. Spent $5000 on a bed.
I'm comfortable with my decision. They did not seem like pushy salesman
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January 2025 by Joshua Lind
Helpful staff!
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August 2024 by Kim Wick
My husband and I went to purchase another bed from this company. They had him linked to another person’s account by mistake for the second time. They were unable to resolve the problem. Instead, their idea of a resolution to their mistake was to cancel the order, have us reapply for credit, and reschedule the delivery date! Very poor customer service. They did nothing to resolve the issue or to keep our business. One would think that by spending that much money for a top of the line bed, the company from which the item was purchased would have better problem resolution and better customer service. We will not do business with this company again.
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May 2024 by Janie Bates
Great customer service
