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November 2022 by Richard Haver
Craig was great at explaining everything about the mattresses and box springs. We found exactly what we wanted! Thanks Craig!!
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October 2022 by N. Chethana Perera
Ron, the manager, is absolutely fantastic! He is very knowledgeable and insisted we lay on multiple mattresses to make sure we got the perfect one. We left very happy with our purchase!
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October 2022 by Joshua T.
Staff are nice enough. I just know a lot about mattresses and they use low cost parts to make a low price mattress. I'm buying elsewhere as I can get a better mattress for the same price shipped from out of state. Minimum density for mattress foam should 1.8 lb. Anything less is cheaper and will crush more quickly. The springs and all that stuff are all smoke and mirrors but the staff did say as much.
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May 2022 by Andrew L Fraser
Older salesman was a total j**** Didn't try to sell me a bed. Just smart mouthed me as soon as I entered the store! Unbelievable!
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April 2022 by Sam L.
We bought 2 beds (a king size memory foam with adjustable base and a twin traditional) during the height of the pandemic and love them both. Not only did the location provide a safe environment in which to shop (only allowing 4 customers inside at once and requiring masks) our salesman man was extremely knowledgeable and personable. It's now a couple years later and our remotes for the adjustable base have started to work intermittently and we have moved outside the company sales area. So I contacted the company via their web site. I was surprised to get a call a couple of days later from a representative who's helping to problem solve the issue! THAT is pretty awesome customer service in my opinion.
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December 2021 by Carolyn Carpentier
We purchased a new queen mattress from them in June. We were in the process of remodeling a home that took longer than expected. When asking if we could exchange the queen for a king-sized mattress, we were told that we could not exchange it as this was their policy. The queen mattress that we wanted to return, is still in its packaging. If would have purchased our mattress from HOM or another vendor, this would not have been the case.
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December 2021 by Bruce Nisbet
Salesman lacked any customer service skills. He did not even tried to sell me a mattress. I bought from another company.
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August 2021 by Wendy Sandstrom
Good old fashioned mattresses that last for years.
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May 2021 by Lisa Yang
Great customer service provided by Ron!
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February 2021 by Amy Rice
***Edit: bumped up to 3 stars...management contacted me and very graciously offered to send a mattress topper at no charge to use during the next couple months of break-in period. They are going to follow up with other options if the mattress is still too firm after another month or two. Very impressed by the customer service I received today. Will update again once this process is over...hopefully will be able to give a 5 star review when it's all said & done!***Tried the mattress in the store, absolutely loved it. Perfect. Everything I was looking for. Ordered it, it's as stiff as a board, literally NOTHING like the one in the store. I thought maybe it just needed to be broken in...nope. A month later it's still just as stiff. Terrible. I thought perhaps they would make an acception to their "no exchanges" policy since the product they sent me is completely different than what they led me to believe I was purchasing. But no, they flat out refused to do anything about it. Extremely disappointed in their dishonesty and unwillingness to make their own mistake right. I will never shop here again.
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February 2021 by Laurie Kermes
I (actually my house partner) think the Elite adjustable is a fine product, backed up with outstanding support. We had the control box fail, and a replacement was shipped out within a weekday. I think they stand behind their product, and Tyler is an excellent leader at the OMF.
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December 2020 by Lynn Rosen
Great, no pressure, shopping experience!
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October 2020 by Brian Yackel
I have nothing negative to say about my experience with TOMF. The salesman was kind, informative, and helped us make the best decision based on our needs. Glad that we were able to get a quality mattress for our son compared to the junk these other brands sell.
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March 2020 by Tom Hus
They had record of our original purchase onfile so it made getting a replacement a piece of cake.
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March 2020 by Kim Tast
Sales staff was helpful and explained things very well. After lying on several different mattresses we selected on of the orthopedics. The mattress that was delivered seems to be very different then the one we laid on and selected at the store (much firmer then the one at the store). Haven't addressed it with them yet. Like the idea of being able to flip the mattress.
