The Tile Shop has been inspiring and realizing home decor ideas since 1985, offering a wide selection of high-quality tile products across their network of over 100 stores. Their associates travel the globe to explore the latest styles and innovations in materials like porcelain, glass, ceramic, and natural stones. While customers appreciate the nice selection of tiles, they note some issues. The store often lacks product in stock, requiring customers to order and wait. Competitors like Floor & Decor may have a better selection and maintain a better inventory. Additionally, some customers have found the staff to be unprofessional, with employees failing to greet or assist them. However, one customer had a positive experience, praising the staff for being professional and having their order ready. Overall, The Tile Shop provides a variety of tile options, but customers suggest improvements could be made to inventory management and customer service to enhance the shopping experience.
Excellent customer service. There was a mistake with the order, they fixed it promptly and were very helpful on the phone
August 2025
These guys are absolutely amazing. So knowledgeable, patient & helpful. They answered my millions of questions, perfectly matched my grout, told me about their instructional videos & even loaded everything in my truck for me! My Heroes
March 2025
These guys are awesome! Always the care of us and our clients!
