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November 2024 by Maggie Koebnick
This was by far the worst experience I have ever had a Verizon store. The staff complained about us wanting to join Verizon because “it is so difficult to set up a new account” and were so lazy, we ended up leaving and going to a different location because of how disappointed we were with the attitude of the employees. They were extremely disrespectful and made multiple rude comments to us.
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November 2024 by Tanner Wilson
I lost my phone so I went in to get a new one. The staff proceeded to sign me up for a more expensive plan and add YouTube premium to my account with telling me.
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July 2024 by Brad Christianson
Very poor experience at this Maple Grove Victra store. I stopped in to change my plan and upgrade my Samsung. They changed my plan no problems. When it came to trading in my Galaxy S21 Ultra for a Galaxy S24 Ultra, they bring out a bunch of phone cases and screen protectors and tell me to pick 2, they are free. I questioned this and got an answer of, "it's a promotion, we have a box of old phones in the back we use when customer trade in their old phone." Very odd answer. It get worse. The promo for upgrading was a device credit of $1,120.00 over 36 months. They didn't want to provide this in written format. They did eventually. I agreed to the promo and the salesman told me to leave my phone at the store with MY PASSWORD so they could transfer my data from the s21 to the s24. Yeah, thats not going to happen. So they insisted of doing the transfer right there, so I let them. I noticed that they were using a public wifi connection to do this and I stopped them. The salesman then pretty much tole me to leave the store at that point. I returned my old phone to the Verizon corporate store at Arbor Lakes. They were unable to apply the $1120 promo credit. Long story shorter, 1 month later, I got a $720 credit on my account in 1 lump sum. This is because the Victra store didn't apply the promo before the order. If I didn't get that printout of the promo, I wouldn't of gotten it at all. Do your due diligence people, get it in writing, protect your personal data, never give your key or password to your wireless device to the "cellphone guy". Oh yeah, they pushed me out the door at the Victra store before I signed the contract, so they FORGED a signature.
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May 2024 by Matt H
They do a good job at this Verizon. They do not try to rip you off and tell lies like many of the other stores.
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April 2024 by Tam S
I switched over from T-Mobile and I have been regretting everyday of it.
They asked to set up an automated payment through bank account, which I did.
For whatever reason (NOT due to insufficient funds) it didn’t go through.
Then they blocked my account and requiring my to BRING CASH TO A STORE.
Not even allowing me to pay with a credit card.
Which genius came up with that policy?
Who asks their customers to come in IN-PERSON TO THE STORE AND BRING CASH,
Other than drug dealers, I suppose.
Is it 19th century again?
On top of that, they don’t have hotspot. :-(
Don’t fall for their commercials; save yourself the headache.
Are they intentionally trying to lose customers?
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April 2024 by Sandy Horman
Great service, professional and very friendly!!
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April 2024 by Michael Lentz
Friendly, helpful
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March 2024 by Tim MacMurdo
Make an appointment. It's a Verizon shop.
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March 2024 by sue morrison
The help that I received was above and beyond my expectation's. Thank you Daniel!
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March 2024 by Chris Horne
Excellent staff, wonderful service.
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March 2024 by Sally
?THIS V STORE IN MAPLE GROVE & ESPECIALLY CHRIS & ETHAN ARE AMAZING!!!! ?CHRIS & ETHAN? ARE PROBLEM SOLVERS & MONEY SAVERS?! THEY EACH TRULY HELPED ME WITH MY NEW SAMSUNG 24 ULTRA & GENUINELY CARED TO TAKE THIS TIME TO HELP ME?!!! THEY WERE SO KIND & FRIENDLY... KNOWLEDGEABLE... INCREDIBLE EXPERTS!!!! I'M SO IMPRESSED!!! THANK U SINCERELY??!!!
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February 2024 by Greg Bunce
The Verizon store in Maple Grove gave me excellent customer service. I tried the app and was nothing but frustrated. The store personnel were just great and got me all squared away
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December 2023 by Dave Shusterich
Daniel was great!..friendly and professional!!
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November 2023 by Lorrie Pesheck
Very pleasant sales associate. Eager to help. Knowledgable. Both my husband and I bought accessories—phone plugs, cords, cases plus the new i15 phones. We should have waited and gone to Best Buy online and bought the same accessories for much less. A very minor discount was given at the Verizon store-disappointing. But surely enjoying our new phones.
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November 2023 by toua xiong
This Verizon was ALOT more helpful than the OTHER Verizon store in MAPLE GROVE
