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March 2024 by Dawn Martinez
I’ve been shopping at Cub for years I’m 52 years old. I shop here as a customer, and I also shop here as a Instacart shopper. And I’ve really never had any problems with any situation finding groceries checking out even at the deli bakery until today. And this has to do with the deli, more so the food part of the deli. I was in there today as a Instacart shopper shopping for a customer and they want hot chicken from the hot food department . I don’t know if it’s Instacart app or it’s cub foods app but they give you an option of ordering a 10 piece fried chicken dark meat. So I go up to the counter and I asked the guy behind the counter. He says he can’t do that I said OK he says they’ve never done that I said OK so I text the customer. I told him I can’t order the 10 piece dark he’s like OK I’ll take an eight piece. OK I go back to the counter and so I go up to the counter and I asked the guy behind the counter. He says he can’t do that I said OK he says they’ve never done that I said OK so I text the customer. I tell him I can’t order the 10 piece dark he’s like OK I’ll take a eight piece. OK I go back to the counter and a lady helps me and she says they can’t do the eight piece all dark either. I don’t want the meal I just want the chicken the customer wants the chicken so I have to order 2… 4 piece fried chicken dark meat to get a eight piece for the customer so they want to charge you I think it was 699 for four pieces of all dark chicken , but you don’t wanna give that to me or a 10 piece you’ll sell out all your dark meat and then you won’t have any left and then you’d have to go make more isn’t that what you’re supposed to do anyway so if I bought a four piece and the next person bought a four piece and the person after that bought a four piece there’s all your dark meat right so I’m just trying to figure out make this make sense because I come in there with a order and I want all dark meat. Why can’t I purchase all dark meat, so regardless, I wasn’t shopping for myself today I was shopping for somebody else, but it just showed me a different side of cubs policies that they have to follow and it is really sad. My families been going to Cub for years , it’s a Minnesota base company. Why wouldn’t we? But after today I will not be bringing my business back to Cub.
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March 2024 by MB Joslin
This store can get busy depending on the time of day, but they have a good selection of things and are rarely out.
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February 2024 by Quintus Sertorius
Cub always tries charging full price for items marked on sale (hoping you won't notice)
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February 2024 by Tom (Merrywindl)
Obviously people are not using your self checkouts so instead of having 50 people waiting on 1 or 2 cashiers to checkout open a couple more checkouts you clearly have enough staff ? ?
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February 2024 by Devin Crampton
Doors are locked before stated hours
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February 2024 by Hershey Her
I couldn't find any specific milk I'm looking for and found an employee by the deli section. I asked her if she knows who work in the dairy section. She said doesn't know but she can page someone. She drop what she was doing and took her time to follow me to see which brand and milk I'm looking for. She said she'll look in the back to see if there's any milk and if not she'll page someone. She was so kind and patient with me. The other gentleman who worked in the dairy section, came out fast to help me and was also kind. Thank you, you both for your great customer service. I wish I had taken the time to ask for your names.
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February 2024 by Judith R Prokosch
Very well stocked!
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October 2023 by T and J H
The selection of products is satisfying here. They rarely run out of my preferred items. I mostly want to talk about Sterling, a staff member that works in the deli who has who has impacted my life by being such a kind and wonderful person.. His social skills are so exceptional that he has actually brightened some hard days for me. And he's brilliant at his job! ❤? I think this also speaks to the excellent management that I've also noticed.All together a FANTASTIC Cub foods location -- stocked with my favorite things, and service from some really great people. well done.
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September 2023 by Lisa Lucci
Irritated with this place today. My mom was going to the bathroom (she spends hours shopping here and is there basically everyday. A worker took her cart while in bathroom and after she noticed a man argued with her saying she was in there for 20 min. She wasn’t and even if she was so what. She’s older and moves slower. And obviously parked right outside the bathroom. I get it so I have to be put back, but the fact that they wanted to argue with her about how long she was in the bathroom is what irritated me the most especially considering how much money we spent your weekly!
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September 2023 by Sue Walters
They are no longer 24 hours, but to say you close at midnight but not let you in to grab a couple things at 11:40?! No other store does that!
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August 2023 by knslm
It’s a busy time of day and they have one person on a register. Left and went to Lunds & Byerlys where they respect your time.
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August 2023 by mars melo
bought a turkey sandwich and even double checked the ingredients for pork, since im allergic. i take a bite and theres clearly a different kind of meat in there that's not listed on the ingredients. first the bathrooms always being dirty and now this?
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August 2023 by Tim Keegan
Lately when I've been coming up to the customer service counter to buy my lottery tickets I'm 49 years and I buy lottery tickets out there all the time and now carded and never was before only one guy does card people no other person does
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June 2023 by chris tenquist
On July 15th 2023, at approximately 10:42pm. I had just walked up to the self check out to ring up some stuff for the following day for my son and I for Father's Day weekend. I spent about an hour going around the whole store picking up items.They have sale prices all over the store and they have cub rewards sale prices that look identical. I was also being very carful because I didn't have my card on me to get the cub points. Making it very confusing and frustrating for customers.(in which just being in line I had heard multiple people ask about sale prices and most people just didn't want to deal with the conflict of going through all the troubles. I didn't know price gouging and not honoring your sale price was legal.I had asked for help to use my cub rewards (that I had someone send me a photo of) after a lie was told to a security guy named Chris. Then the escalation, aggressiveness, irresponsible, power trip, began. Completely unprofessional to get in the face of a customer asking question. Said I was yelling when I was just asking question. Obviously, Night Shift staff should not be operating at those hours.I first had to flag down the check out lady that was in deep conversation with the security lady about none work related stuff. Then I had to ask nicely if she could come over, and I wasn't heard. So I had to raise my voice and say excuse me miss... And she got mad that I had to ask her for help. After about the prices and cub rewards and then told me I was stealing because I was trying to get Sale price. She then became frustrated and upset and didn't care. So I just asked her if she had manager. She never told me she was getting one she just walked away. (Night shift people) She then lied to the manager or security guy named Chris, saying I was yelling and telling him a false story. Chris then became, aggressive and agitated towards me trying to show dominance and escalating the situation where it could've gotten out of control very easily. He then proceeded to tell me to get out of the store and wouldn't even let me talk just becoming belligerent with speech and was about to put his hands on me. Luckily I was already turning to leave after such the situation because of how I was being treated.This guy is out of control and the two women who lied about to occasion and they were chatting not paying attention. The manager or severity guy name Chris wouldn't let me explain about my cub card and just became combative on his power trip. This guy Chris will end up in a law suit, insurance claim or possible jail/prison Because if he would have put his hands on me I would have acted in self defense knowing you can't touch or push people. You can tell them to leave but you can't force them... I wasn't stealing I was simply asking for a discount in which I had the cub card.....What a terrible store, terrible prices, doesn't honor their sales prices, doesnt honor the cub rewards , doesn't listen to the customer, complete hostile inviorment, and luckily I was in a good mood that day.They over date their foods so when you buy it's moldy or gone bad. Never in my life have I ever been kicked out of anywhere, not even a bar. The three out of the four people who were working that night should be relieved and jobless.
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June 2023 by corrie jager
Jenna who works in the pharmacy is always polite and very helpful. I never write reviews but she definitely deserves it.