Harbor Freight Tools is known as America's #1 Tool Store with over 1500 locations nationwide. It offers a wide range of tools and equipment, including automotive, air and power tools, storage, outdoor power equipment, generators, welding supplies, shop equipment, and hand tools, all at affordable prices. Customers appreciate the store's extensive selection and value, making it a popular choice for various projects. Many reviews highlight helpful staff and good customer service, with employees often assisting customers in finding products, even if sometimes the inventory information on the website is not exactly where expected. Customers have noted that the store generally has items in stock, though occasionally they need to look around or ask for help. The store’s app and staff can guide customers, but at times, assistance might be limited or staff may be unavailable. While most experiences are positive, some reviews mention moments of poor customer service, such as an unfriendly manager or rude employees. Despite these issues, many customers find the staff friendly and willing to help, especially when seeking specific or small items. Overall, Harbor Freight offers a large variety of tools and supplies for less, making it a convenient and popular destination for tool needs.
I bought a gift card here for Christmas. The store was busy, but there were plenty of employees working and the service was terrific. I was able to purchase my gift card in a timely manner. The store looked clean and well stocked.
January 2025
Went in for a quick grab of a product I already knew I needed. App and clerk says where it is in the store.... Neither were right. Still got the item. It was priced as expected, and the service was good with helping me find my purchase.
