Shoe Dept. Encore offers a wide selection of footwear and accessories, including name brands, socks, and backpacks. Customers appreciate the store's variety, especially the availability of women's dress shoes, which many other stores lack. The staff is known for being incredibly friendly and helpful, providing attentive service even during busy back-to-school shopping periods. While some customers have faced challenges with the return process due to inexperienced staff, others have praised the team for their willingness to assist and their strong work ethic. One customer highlighted the dedication of a single employee who managed multiple responsibilities during a hectic day, demonstrating exceptional composure and professionalism. The store has recently relocated, which has enhanced its visibility and accessibility. Overall, Shoe Dept. Encore is recognized for its good selection and friendly atmosphere, making it a recommended stop for shoe shopping. Many customers express intentions to return for future purchases.
Why is there only one person working and she is cashier so you have to bring the shoe to front and she has to go to back to bring the other sude
October 2024
The salesperson tried very hard to find shoes to meet my need, and I bought a pair, but ended up returning them. The return process was difficult because the person who helped me was obviously new and needed more training or experience. They do seem to have a good selection of shoes, but not what I wanted.
March 2024
I do not recommend this store if you have small feet! Im a size 6 sometimes 5 1/2. I saw on the website that some of the shoes I was interested in come in a size as small as 5. I looked at many of the shoes and it seems the smallest they carry is size 7.
