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February 2022 by Joe Vo
Worst experience and management. I rented a truck and the lady kept pushing for the $15 insurance. I said it's a short distance so I don't think I'll need it. Long story short, I returned the truck with my friend and luckily took pictures of it before we dropped it off. A few days later I noticed a charge of $900 on my credit card. I called the place and had asked about the charge. The same lady said they had to replace the windshield and there were multiple cracks. I said there was absolutely no cracks when I left it, had asked her to pull up the camera, which she refused.I said I'll have to go to upper management then, her response "good luck, I am the regional manager". I called around and finally got to the VP of Uhaul, sent her pictures from my phone and finally got a call back the following day stating that she reviewed the camera at the parking lot, along with my pictures and indeed there was no damage to the truck. A refund was issued thereafter. WOW, just wow! Imagine how many other customers this stunt was pulled on. I've always used Uhaul, unfortunately never again. Trust is a very hard thing to earn once integrity is lost. I will no longer rent here nor any other Uhaul including my friends and family.Good job, you have lost more than just one customer over a false broken windshield claim.Also, if you think I'm making this stuff up I'll be gladly to attach my full email conversation with the VP of Uhaul.
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January 2022 by amy walstra
The worst costomer service I have ever had in my life. DO NOT RENT FROM HERE.
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January 2022 by Mike Ruoho
Terrible management and terrible company do not recommend
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October 2021 by T T
I haven't had an issue. They are always kind and willing to make any changes needed. They have a great team of guys in maplewood
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October 2021 by marcus ammerman
Truck was clean
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September 2021 by Tswj Yeej Xiong
Terrible service. I waited over a month on my order and it never came, called uhaul and canceled my order. They never gave me my money back. They said they will return it to my credit card but they lied, they never did. I won't order anything from uhaul ever again
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October 2020 by June Everson
Always Easy To Get Needed Equipment
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September 2020 by Mary Veira
If I could give this establishment a minus star rating I would! Went there to return a trailer collected at another location and was verified to drop off here. The “manager” had on no mask and rudely told me I was not leaving it here. I said but that’s what I paid for. Again she was rude and abrupt telling me not happening and that I would be charged for wrong drop off. I told her to check her system and when she finally did, said okay park it around the back and you don’t owe any money.Will never use them again , nor recommend. Not to mention that she and the office smelt like an old ashtray.
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May 2020 by Hubert Loincloth
Called half hour before closing, was immediately told to hold. Held on for half hour. Phone was picked up and hung up.
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June 2019 by James Johns
Three trips to reserve a trailer. Staff got it wrong first time, lost it second time, third time demanded money before I could have a quote.
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June 2016 by Maxwell Lent
One person working Saturday morning. Door was locked when I got there during open hours. Took over an hour before I was helped to pick up reserved rental truck. Service was friendly but under staffed.
