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June 2025 by Yana Lin
Always a line and even if there are people working they don't care about you. Just a simple deposit waited for 10+ min and still couldn't get through
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May 2025 by Robert Mooers
Jason did a great job making sure I was taken care of. I appreciate this location, always willing to help and get things taken care of, no matter what. New place looks great!!
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March 2025 by Melissa Johnson
Wow! So rude at this branch. Judging by the reviews this is a long term problem that needs to be addressed.
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December 2024 by Diane Nosbish
Waiting 20 min in drive through with 2 cars in front Wth
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November 2024 by Leah H
First time going to deposit cash into boyfriends account. Nathan was the one who helped me and was very pleasant to work with and made it quick and easy process. Thank you!
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October 2024 by Olusegun Fagbenro
Bethany was extremely rude to me on Saturday October 19th around 4pm to be precise. She angrily snatched my ID from my hand,I have never experience any rude treatment in any bank before. She s a lady and treating a customer this way was just out of it. The other pregnant lady later helped me out.
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September 2024 by AMMG
Never had an issues
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May 2024 by Cyn O
This is about the worst customer service I’ve had at U.S. Bank. The teller look like she didn’t even want to be there. First there was only two ladies. One told me to hold on while she was counting money and the other one was helping another customer. I probably had to wait about 6 minutes Until she was ready. When I came up to the desk, there was no emotion whatsoever or liveliness that made me feel like a valued customer of over 10 years. Not even a “what can I do for you today?” Even the thank you was dry and that was after I said, thank you. Oh yeah, and don’t even get me started on how dirty it was. There were candy sticks on the ground and crumbs. Not a financial advisor or rep and sight. I won’t be coming back
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April 2024 by Cyn O.
This is about the worst customer service I've had at U.S. Bank. The teller look like she didn't even want to be there. First there was only two ladies. One told me to hold on while she was counting money and the other one was helping another customer. I probably had to wait about 6 minutes Until she was ready. When I came up to the desk, there was no emotion whatsoever or liveliness that made me feel like a valued customer of over 10 years. Not even a "what can I do for you today?" Even the thank you was dry and that was after I said, thank you. Oh yeah, and don't even get me started on how dirty it was. There were candy sticks on the ground and crumbs. Not a financial advisor or rep and sight. I won't be coming back
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February 2024 by Dr. Jason Schwietz
Called 8 days ago to ask a simple question about my account, was told someone would call me back. No call back. Three days later, I called again, got told someone would call me back. No one called me back. Then today (8 days since initial call), called again, was told I was going to be the "top priority" and get a call ASAP. No phone call back.
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December 2023 by Stacey Oden
Drove all the way here to be turned around, the entire bank was empty but lady said we are short staffed we can schedule you an appointment. Like it’s no one else in this bank as a customer but me.
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November 2023 by Nelson Dufresne
I had a complication with my mobile direct deposit. 2 weeks ago, I deposited a check for $2k from my new employer. The check was on hold for a week, which is unheard of. I consulted with the off-site banking, and they couldn't help me. So I had no choice but to come to a branch. I spoke to a beautiful bilingual teller(Spanish)! She redirected me to her manager, Tom. Tom insured me that he would have my issue resolved within 2 hours. I came into the branch at 2 PM and Tom called me at 3:50 PM. Tom notified me that my funds have been released from my hold of my current new employer check. This is a prime example of excellent customer service. Thank you for doing business with me and managing my accounts for over 10 years! Happy holidays, and God bless!
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February 2023 by Mohammed Wehelie
I would not recommend anyone to be there.
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February 2023 by Emily Schulenburg
This branch is a JOKE.I will be closing my accounts with-US BANK-I will be banking elsewhere.Beware!
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November 2022 by Nici Browning (Daizzz)
If there was a zero I would pick it! First the bank allowed someone to change my address but this is not a location specific but this weekend a brown haired white girl that was working as a teller accused me of having a fake ID and got the Asian guy and Indian girl agree with her but then wouldn't call the police and gave me back the ID she claimed is fake which is wrong in so many ways because if someone is walking around using my ID and claiming to be me, this teller allowed that person to continue! This is a huge problem! They need to be fired!
