The Verizon store at Maplewood offers a convenient place for customers to get the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store in person or choose to order online for easy pickup, free 2-day shipping, express lockers, or same-day delivery when available. The store staff are highly praised for their friendly and knowledgeable service. Customers often mention being greeted immediately and experiencing short wait times, sometimes less than five minutes, for assistance. The staff, including specific team members, are described as personable, pleasant, and dedicated to helping customers with various needs, such as setting up new phones, transferring numbers, or troubleshooting issues. One customer appreciated a staff member who went above and beyond to resolve a difficult number transfer, making the experience smooth and personalized. Others have expressed satisfaction with quick service, efficient setup, and a friendly atmosphere. While some reviews note that the store's role is mainly to facilitate phone purchases and setup, they emphasize the helpfulness of staff and the overall positive experience. Customers also value the ability to manage appointments online and the flexible options for order pickup and delivery. Overall, the Verizon Maplewood store is recognized for excellent customer service, quick assistance, and a welcoming environment that encourages continued loyalty.
Pricing isn't very transparent and you can just feel the pressure they exert to get you off the phone quickly
March 2024
If you're needing help, you just need to call the number 611 or the 800 number or asurion if you have a replacement need because the store will not help you with anything other than buying a new phone
March 2024
I went in a few days ago with our old phones, and with new Verizon sevice, the girls there set our phones up with no problem, I felt so well taken care of, and we love the service, I see why Verizon is number one. ❤️ Love it.
