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November 2023 by Savanna Anderson
I stopped in for a quick oil change. Chuck, got me in quickly, and seated in the waiting area. In no time, my truck was ready to go. Chuck always has a smile on his face and his service is remarkable.
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November 2023 by Alicia Sparling (Morgan_Vizsral_Gaming)
So I am editing my review as I was contacted by the business and they are trying to resolve the situation and did an internal investigation.I'm still going to fill you all in on what happens in the end.11-01-2023 ORIGINAL REVIEW: I don't want to give a survey. I'm so frustrated at the situation. I allowed them to talk me into a car that supposedly had 7k worth of issues, purchased 2 months before for double that.It is ridiculous. I had an agreement that all work would be done to remove the engine light on my dash and the light to this day remains.I have tried not to do this survey. They continued to send me daily requests to do if.Please stop harassing me. Leave me alone.Update As of 11-02-2023I've gotten a call from the owner who did an investigation and has promised me that the issues will be fixed at no cost to me.I'll keep you all posted and will update my experience when all is done.I will say this: They are really nice and are trying to fix the problem. I'm really glad I accepted the call I got today.11-12-22: The dealership really has been trying hard to fix the issues, the light is still on but they completely rebuilt the engine and will look at on the 13th. I trust they will find the issue.To be completely fair, I'm really glad that I did the survey and that someone cared enough to reach out. They really are trying hard and I'm glad I got the car there.
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November 2023 by William Slettom
Joe Jackman and the team delivered excellent service on my vintage Buick Rendezvous. Joe's explanation of work to be performed is thorough and detailed. I appreciate that.
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November 2023 by Nancy Fell
Kate at Kruse was great! Super helpful and not pushy at all. Would absolutely recommend her!
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September 2023 by Samuel Helmer
Joe Jackman was very helpful with my recent service visit! Always takes the time to explain everything thoroughly and always treats me with top notch service!
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September 2023 by Mary Jo Lubben
Very knowledgeable, super friendly, no high pressure. I appreciate that. Will be doing business with them again.
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September 2023 by Shannan Thompson
I am blown away by the service I received from Shannan in the service department. She greeted me with a smile and kept me updated while my car was getting an oil change. She showed me my cabin and engine air filters which I appreciated because I have been told elsewhere my filters were dirty but never actually saw them. It was nice to be able to see them. I then was informed about some maintenance services that would be good to do based on my mileage. I am not a car person so it was so great to have someone help in educating me about what I could do to keep my vehicle in tip top shape. Then at the end after my oil change, rotate, new cabin air filter, and transmission flush they washed my car and gave me a $10 coupon to use next time! I am totally coming back!
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September 2023 by Powerhouse78 Powerhouse78
Monday the 7th of August: got my Ford Explorer serviced....Kyle @ service was awesome.....give this man a raise!!!.....explained everything....Thank you Ford Kruse!!
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September 2023 by Storm Rzaszutak
Joe was absolutely amazing. A huge help in getting things on my vehicle squared away
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July 2023 by David Steadman
Kate made this car buying experience very easy. She was extremely responsive to my calls or texts. I would highly recommend her for your future car purchase needs!
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July 2023 by Tara Staab
I have found that a piece of the chrome trim was not replaced that should have been because I was informed that all pieces were in and that all chrome pieces would be replaced. I have also found paint chips on my vehicle now after having it at the dealership. I took pictures of the blemishes in the paint. Very not happy! I will gladly report this to the corporate office and will take my business elsewhere. The staff also is not very easy to work with.
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May 2023 by Jessica Weber
I worked directly with Joe Jackman in the service department for some warranty work. Joe handled my situation and every inch of the experience with ease and absolutely outstanding customer service! I have never experienced such GREAT and fast service. I have never purchased a vehicle from Kruse, but this experience makes me want to be a future customer and never have my car worked on anywhere else. Thanks Joe and the rest of the service department!!!
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April 2023 by Michael Vaniperen
The service advisors did an amazing job keeping me informed during my visit and my accessories were installed perfectly. Highly recommend.
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March 2023 by Doug Schroeder
1 Star only because it won't let me post zero stars. We bought a 2016 Equinox from them and it overheated in 2 days, engine block had a crack in it so they put in a new engine. Couple months later it leaves a huge oil spot on the driveway. All seals were leaking, on a new engine. They put another new engine in it and I ate part of the cost and of course they found some other things wrong that cost me an extra thousand. Now we are a year later and supposedly the valve gasket needs replaced...... seriously on a new engine (its third)? They made a low ball trade offer for it. I told them we were going elsewhere. Salesman Tom had the nerve to tell me that my daughter "trashed" them on a google review. Well no Tom she didn't, she expressed her disappointment in a customer email that you all sent her asking about her experience. If you don't care how disappointed your customers are, then don't ask. But since you thought there was a negative google review, I present you this one.
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January 2023 by Celia Welch
I had the pleasure of working with Joe Jackson and he was AMAZING! He took the time to explain everything that was going on with my vehicle and he made sure that I was taken care of, he even recommended a financing option which I desperately needed. He was punctual and so nice. I will always recommend him going forward because you cannot beat that kind of service!!! THANK YOU JOE!
