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November 2023 by VqGarage
Honest dealership, friendly staff. Al made buying my Mazda super smooth
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August 2023 by Mike Melton
Went in after hitting a deer, not in the best situation to be in; figuring this was going to be a long shot; but the vehicle had to be replaced as soon as possible or I would need to find closer employment. First, started with putting in a form on the website on a vehicle I figured was a very big long shot of obtaining, not the most expensive but it was brand new. Second, Terrell (Salesman) and Mark (Finance) did an awesome job to ensure we were able to get into the vehicle as promptly as they could. (Some slowness with finance company, not Lockwood Motors fault) Today (Aug 4th, 2023) I was able to drive away in a dream car, brand new, and absolutely love it. I sincerely appreciate the hard work that these two upstanding guys did, as where another dealership turned their nose up at us right away and left us demoralized. Highly recommend speaking with Terrell if looking to buy from here and looking for a car salesman that cares and loves his job, and is willing to do everything he can to ensure you leave happy!
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August 2023 by Greg Piller
What a great dealer & loved my sales person Zach!! Zach was patient, honest & professional. No high pressure or games here. He took the time to listen to what my family & my needs were in a vehicle & respond accordingly. Totally recommend both Zach & Lockwood Motors!
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August 2023 by Crystal Enga
I bought a car from Lockwood and it was a wonderful experience. Everyone was so nice! Big shoutout to Kent, Zachary, and Perry, who were so helpful and made the experience smooth and easy as possible. 100% would recommend Lockwood to anyone looking to buy a car.
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August 2023 by Ben Davis
Best car buying experience I have had at a dealership. They were open to reasonable negotiation. I live four hours away but won't hesitate to drive down again because they earned my family's business.
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August 2023 by Julie
We bought a vehicle from Lockwood Motors in June. Our salesman Kent did a great job! There was a small issue we had with the car and they took care of it. This was our first time buying a vehicle from Lockwood Motors since we don’t live in Marshall. However it will now be the first place we look when we are in need of another vehicle. Steve & Julie H.
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August 2023 by Matt Funk
Krysta knows her stuff great experience. Chet runs a top notch location!
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August 2023 by Tom P.
My Used Ram 1500 had a damaged Keyfob and I wasn't able to start it and was stranded at a campground. RedHead Nick in the service dept. recommended a tow service to get my truck to their facility in Marshall .I wasn't there for more then 1/2 hr and I was out the door. Thank You Nick & the rest of the crew. It saved my first trip to that part of the state.
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June 2023 by Petrine B.
I highly recommend Lockwood Motors in Marshall Mn. My adult daughter and I had been looking for a used car (around her budget) for several weeks. It was frustrating and exhausting dealing with salesmen (some pleasant/some not-so-pleasant) and traveling out of town several times to accomplish a purchase. We finally decided on a car we looked at a couple weeks prior in Marshall (90 minutes away). The purchase ended up a "no-go" so we decided to look at one last dealershipwhich was Lockwood Motors before leaving town. We were fortunate to to have John Afdem for our salesman. He greeted us with a continuous smile, was very helpful, showed a high level of interest in helping us accomplish our goal, easy to talk to and wasn't "pushy". We purchased the cutest vehicle from John and we feel very lucky that we had him as our salesman.We ended our long search on a very pleasant note. Thank you John!Forgot a very important thing:My daughter has an illness that prevented us from picking up her car ASAP...so John graciously offered to have her car delivered...90 miles away. We appreciated that so much!!!
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June 2023 by Darrell Waters
As you know, reviews are extremely subjective. The reason I only selected 3 stars is related to this dynamic.I had asked for two things to be done, but I should have been preemptively informed that the 2nd item on the list had not been done and why. I had to ask about it. And second, I was unintentionally overcharged for oil, (6 quarts instead of 5, having brought one of my own in), which was promptly and happily corrected.Otherwise, the service techs and support staff were characteristically polite, cheerful, and relatable. I know that each visit is and will be different, based on our expectations, and I hope to award 5 stars the next time around.
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April 2023 by Rene Diebold
The customer service at Lockwood Motors is awesome. I have always been treated respectfully and promptly. Keep up the great work!
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April 2023 by Carol K.
My husband and I had been considering trading in our van for a while. He found what we were looking for online at Lockwood. When we arrived at the dealership we were met with the most delightful salesperson. Kathy was most helpful answering all our questions. The fun began after they check out our trade in vehicle. Let the negotiations begin. It started out as one might expect, but we like to have fun so in addition to countering prices, I threw in a demand for a quantity of Schwan's ice cream. Chet gave us a very generous, but fair offer for our car. We left for a while to think about the deal. When we returned, I was still in the mood for more fun, so I rescinded the demand for the ice cream and in fun, suggested something else instead. Negotiations concluded and since we had other obligations, we made arraignments to return in a couple of days to finish the deal. We had so much fun with Kathy, Chet and Perry. Thank you for the special surprises. The Lockwood cooler tote was not expected. You're the best!!!
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March 2023 by Chad Bergan
they are working on my silverado with transmission issues that are under warranty! Nice people easy to work with!
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March 2023 by Josh Martin
Had a front axle go out , called in the morning .... dropped truck off at 1:45 and the truck was done by 3 ! Now thats what I call great service. Nick provided great customer service through the process
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February 2023 by Tara Geis
My daughter, fiancé, and I went to pick up a vehicle and arrived early to purchase it. They let my daughter sit in the car and she was so excited. When we were finalizing the paperwork they told us they were sorry but they had sold that vehicle one hour ago with someone placing a deposit (not full payment) down that same day. The owner said his family has been in the business over 50 years and that this “never happens” but it did happen to us. They weren’t even willing to do anything to make it right (sell us something similar on their lot or find her another car). Lockwood dealership wasted our day and they lost a young couples business for life!