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February 2024 by Connie Moseman
At least they answered the phone. That's I why I drove a lil further to give them my business. I had questions before I made the trip. Clerks were so polite and helpful. Great customer service! They went above and beyond to make me a satisfied customer! Thank you so much. I was blessed.
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January 2024 by Chad Hardy
Experience was amazing ?
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December 2023 by Jim Mulligan
Really enjoy going to the north town store the people are always a pleasure to work with and very helpful
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October 2023 by Felicia Bennett
Dana, was awesome in helping me on buying my Personal jewelry. Kay is the best place to buy. Clean and friendly workers.
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August 2023 by Kristina Steck
Dana was a really big help to me I just recently went through a bad divorce
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July 2023 by Brianna Ryan
purchased a ring from this store, and had it sent in to be resized. Came back with the whole setting crooked, bent, and with a small crack in it. Brought it back into the store after realizing how bad off it was, and the lady at the counter said that the ring isn’t one that can be re sized, it has to be reordered in the correct size completely. So, I had to re order a whole new ring and give up the old one that was destroyed. Luckily this wasn’t a wedding or engagement ring, but if it was that would’ve have been devastating to have your sentimental piece destroyed and then having to give it back completely. Would not recommend purchasing from this store.
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July 2023 by Monnie Rassen
Great services, love trading my ring in for a bigger one.
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May 2023 by F m
the asian lady was soo soo rude towards me with the fake Gucci belt im never coming back
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September 2022 by EnigmaJG
I been a long long time customer for years Dave is my go to guy my sales rep. Never had a problem with them or Kay Jewelers. Always been taken care of & always got the best deals & shiny fine jewelry. That lasted me for years & still have in new condition. i wouldn’t shop anywhere else but here. I have all my business there handled.
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August 2022 by Valerie Payne
Kay's jewelry is a rip off and I had a warranty and they still rip me off, when I had my rings sizes my wedding, Anniversary and a thumb ring first they sizes my rings too small. Second time I pleaded to them for the sizing, from when they we're first measure Each time they take more and more gold. And my diamond earrings Kay's said it was 14K gold but they wasn't. other wise My skin wouldn't have been breaking out!!! I've been gong to Kay's for years Not any more. I didn't do business with rip off ?
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August 2022 by jfp subwoofer
Took a bulova watch for a battery and they scratch all the watch no professional at all
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July 2022 by Amanda Milks
My husband and I purchased a wedding ring from the Outlet in Eagan in November of 2021. The ring that was closest to what I wanted ended up being a pre-owned ring, but it didn’t bother me and the ring was also offered with a warranty.Near the beginning of the year, I lost a stone. Using my warranty, I sent in the ring to be fixed. I used the Kay in Blaine because it was closest to home. This happened on two more occasions in the following 5 months, with my ring being sent in for repair, immediately each time. The last time, Kay (Blaine) wrote a note to the jeweler and sent it along with my ring, advising them to check every single setting to ensure tightness. I get the ring back and everything seems fine.June 12th, I go into Kay Jewelers at the Rosedale mall, for a simple cleaning and was told that one of my diamonds was loose. They offered to send it in to the jeweler once again, but my husband and I were frustrated and wanted more than a temporary fix, so we decided to go to the Kay Outlet in Eagan to discuss the issue with a manager at the store it was originally purchased from.Once we get to Kay (Eagan) we explained to the manager why were there, but she offered no empathy and simply offered to send in the ring to a jeweler for repair. To us, that wasn't a sufficient solution. Because we had sent in the ring for repair 3 times since we purchased it in November, and because it was a pre-owned ring that was obviously a faulty or damaged ring prior to it ever being on my left hand, my husband and I had hoped for a refund instead. But the manager made it clear, that that wouldn't happen. She stated that when her diamonds fall out of her rings, she simply sends them in for repair, "no big deal." She also stated that because I purchased a pre-owned ring, that is the risk I accepted; was having stones regularly fall out.We felt the manger blatantly minimized our concern and basically told us that because we didn't have the budget to purchase a ring brand new, that I am just going to have to deal with having a ring that loses stones. She offered to exchange the ring for something else for the original purchase price. But my husband and I were not interested. The manager then took the ring under the scope to poke at each diamond, to check for tightness. A minute or so later, she said there was "nothing wrong" with my ring so she had "no idea" what the Kay staff at other store (Rosedale) were talking about. I wish I would have had the mind to get her name at the time.We returned to Kay (Rosedale) so they could show me which diamond was loose. One of the staff members took my ring and pointed it out to me. She even showed me under the microscope when I asked her. There was indeed a loose stone.A week later, I decided to return to the Kay (Rosedale) to have my ring sent in for repair. I was assured that they use a different jeweler than the Blaine and Eagan stores, so there is a chance I may have better success. On that day, it was on paper that I was sending it in for a loose stone and a new, broken prong. When it was returned to me I learned this new jeweler replaced the bottom of my ring band with new metal, reshaped the entire ring, added rhodium plating, re-did 40 prongs, and tightened every stone.Although this ring should have been refurbished this way to begin with, I appreciated the time and care the jeweler put into my ring after everything I have been through.1. Avoid Kay Jewelers. 2. If can’t go anywhere else, absolutely do your business anywhere other than the Kay Outlet (Eagan). 3. You should also stay away from the Blaine store, their jeweler is hack and you’ll have to send your ring in, again and again. 4. Don't buy Kay's product without a warranty. They care more about the sale than standing behind their product or customer service. 5. The staff are not equally trained to be able to identify faults in the jewelry they sell. Don't be sorry to get more than one opinion as your warranty allows.
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May 2022 by Klynn Matthews
I've been going to this site for a few years but last visit was bad!! I requested my rings be resized and sodered together. My 3 rings came back, the first two came back and 2 weeks after that and not sodered. No apologies was only informed that the person who did the order no longer works there. Nothing else for my inconvenience and may I add that I am disabled and can't walk far. Rings are still not sodered!!
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May 2022 by Dave Schneider
The service was great, even though there were only 2 sales reps, they still cleaned 5 pieces of jewelry for us and replaced a watch battery, they didn't have the tool for the 2nd watch so they didn't charge us for the battery they did replace! Great job, great costumer service!
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November 2021 by Efrem Harris
Went in about 2 weeks ago to get a ring for my mom the young lady that helped me was superb. Thanks