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December 2023 by Stephanie F.
Car was crap- called to exchange- they told us we had to use the email link- 3 hours from MSP and no place to exchange car- was basically told TFB - car is all scratched up, seats stained, - I would give them a negative on customer service. We travel to MN often and will never use thrifty again. Oh and booked a full size car on website- was given a compact car- thank god no snow this trip... Pay a little more and book somewhere else.See pictures! Writing this review as we are on our way to return this shitty car - and then this happens....
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September 2023 by Mitch Rozeboom
Had a small issue with the vehicle showing an error code. Great service from Joe F. helping me take care of it.
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September 2023 by ricky f.
DO NOT RENT! waited an hour in line to hear they didn't have cars ready. They said the car would not be ready for at least an hour. Called customer service they had no information to help us figure out why. WORST EXPERIENCE RENTIN! WILL NEVER USE AGAIN
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August 2023 by Renee M.
Waiting over an hour for our rental car that we reserved 5 weeks ago. Fifty other people are also waiting. No help behind the counter and an agent that didn't give 2 shits. I hate Mpls.
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August 2023 by Aaron Witherspoon
TERRIBLE EXPERIENCE. I had reserved a vehicle a month in advance and had the confirmation number. Upon arriving, the employee at the counter couldn’t find my reservation with my ID & confirmation number, and she suggested downloading the app and reserving another vehicle instead. I downloaded the app and was easily able to find my reservation IN THE NATIONAL APP. It had my name, payment information, vehicle information, everything. I showed this to the employee, and she was still unable to find the reservation in her computer. She again suggested I make a new reservation through the app. What kind of terrible software and suggestion is this? Eat any possible cancellation fees just because your computer doesn’t show my reservation that I can easily see in the National app? Absolutely do not recommend National. Go with someone else so you aren’t heavily inconvenienced. NEGATIVE STARS
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June 2023 by Tara W.
WORST service ever. We got here before they opened at 6am and waited for 30 min for someone to come to the desk, and this was after following THEIR sign that said to go up the escalators for help, then being sent back down again to wait more. Finally someone shows up and proceeds to spend several minutes DUSTING before helping the long line of people who had been on red eye flights, we're starving, had places to be. (One man had been told it was a 24/7 location and had been there since the previous night.) The lady calls up the line but TWO lines had formed since she was servicing Thrifty and Hertz so we all stood there trying to get her to tell us which line goes first. She spoke so softly when we finally were in front of her we couldn't hear anything she said. Then she tells us after checking us in we have to wait again because she can't verify if our car is there. At this point I'd drive a tin can just to get out! We waited ANOTHER 20 min for her and the man who started to assist her (after dusting MORE!) to help other customers, send them in up, chit chat with someone who wandered up to say hello, and then to finally do her job, check that the car was there and send us up to find it ourselves. No apology, no trying to correct the issue, just oblivious to the disgruntled line in front of her. Nome of the customers there were happy and none of the staff seemed to notice. We will never rent from them again. We watched the competitors line move quickly for the 1+ hour we were there.
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June 2023 by George J.
I would give negative stars if I could. Part of Hertz. We had the worst experience today. Incompetence all around. Poor customer service. Runaround for hours. Thank you bastards for ruining our family trip!
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June 2023 by Candi K.
My husband and I rented a car from Thrifty In Minneapolis airport and it was a literal nightmare! First my husband had to wait over an hour to get a car. Then he was given a car that had to be turned around at the exit gate because it needed an oil change. He had to wait another hour for another car. This one had 49,000 miles on it fromFlorida. It was filthy inside and out. Smelled of an old cheap motel. Even the AC didn't help.It got fairly decent mileage which was about all that was good about it. When we went to return it (at noon) (which was when it was due back). There was nobody to check the car in they said just leave the keys in the car and we will send you an email receipt. Well several hours later he got a receipt saying it was checked inOver and hour later and was billed an extra $18! What? We left it at the correct time. Even have a time stamped photo of the mileage and time when it was in line to be checked in. My husband did the requested survey and stated all of these issues. He put a note to be emailed back with a response and now it's been a week and stillNothing!Do not rent from this company! Besides all this the tires were starting to be bald!!Stay away very far away!!We are still waiting for response. Where are you???
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June 2023 by Bob K.
I had a terrible experience at Thrifty car rental Minneapolis, St. Paul. I had a car reserved and a reservation number. I showed up at the appointed time and they did not have any cars, that was 9:30 in the morning. They said they might have a car, but it might be midnight before I would get one. Can you imagine being on a 3 day trip to visit a relative in north Iowa and no way to get there. All of the other agencies were filled as well. I ended up at Ace car rental where I was able to get an SUV. I was happy to have that set. My rental fee went from $330 to $880?? Need I say more? I'm not going back to Thrifty !!!!!!!
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June 2023 by Donee P.
Reserve a car month in advance wait 2 hours for vehicle Paid for day before my car should have been sitting here waiting on me
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May 2023 by Sam F.
There business practice appears to be to allow you to "reserve" a car, and in my case prepay hundreds of dollars, only for you to get to the counter and for there to be no cars. We could hear the guy at the counter tell people in front of us that it would be at least a 2.5 hour wait to get a car, but he gave each person a different reason. He told us we'd just have to wait in the lobby behind the hundred (literally) other people that they had told the same thing. When I asked why he said it would be 2.5 hours, he said that's how long everyone else had been waiting. He was basically telling us that we had to wait indefinitely, he didn't know if or when they'd have cars, and we were number 101 in line. I demanded a refund, but Thrifty refused to give it. Luckily, I booked this with Amex so they were able open a complaint against Thrifty and will get me my money back. What a nightmare. Avoid!
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April 2023 by Chris Higgins
Kenny was GREAT! Helped me get into a wonderful car and had an amazing attitude as well! This man needs a raise! Thanks Kenny!
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April 2023 by Reilys Julio
The car was absolutely dirty when given to us. It looked as if it had participated in a mud rally. Requested to have it exchanged and git it exchanged to one that was dirty as well, but not as much as the first one.
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April 2023 by Indie Path
The staff is very friendly, all the procedures are very fast.
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March 2023 by Micah Thurman
Hamse Hassan has great customer service very helpful.