July 2026
Called months ago, issue wasn't resolved. I called again today. Waited 2 hours for customer service to pick up, call was dropped and no call back. Impossible to get these people. My control panel doesn't work and I will not buy from them again. Will make sure I tell people to avoid this company that does not value the customer.
June 2026
Calling regarding my warranty on a heater that is broken that is less than 1 year old. On hold for 40 minutes and counting! NO CUSTOMER SERVICE!
March 2026
Over an hour on hold on two separate occasions. For a company that positions itself as premium, that level of customer service is unacceptable.
When Pentair / Conpool equipment issues arise, timely support matters. Pentair needs to significantly improve responsiveness and accessibility.
