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February 2024 by Rod Burriss
We always go to Anna at St. Louis Park for grooming our Golden. She is the best. Always goes above and beyond and their prices are reasonable. We always feel comfortable leaving our dog there and she looks and smells great when we get her.
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February 2024 by vplaza73
Great staff
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February 2024 by Mar Mar (Jellytinkles)
I feel like they always only ever have like 1.5 persons working at any given time. What’s that about? The stuff I need is generally always in stock, order online to pick up in store is the way to go. It’s usually clean as well, which I really appreciate.
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January 2024 by Winkelman Realty Group, Inc.
New puppy!
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January 2024 by Bruce Anderson
Wide assortment of items. Friendly staff.
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January 2024 by Lance Lietzau
Ryan from aquatics is super knowledgeable and gave me a lot of great information about my freshwater Aquascape tank! He also had expertise in the reptile division when I inquired about a chameleon! If you go to this location, find this guy!
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January 2024 by Ehadi
Alexis is great! Friendly, nice and sooo helpful. First time at a Pet Smart as I was shopping for someone and she helped me get in and out fast. She basically did the shopping for me ???.
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January 2024 by Shanise Black
I brought my puppy here for grooming services twice. The first haircut was super cute! However, I noticed no one seemed happy to be at work. There was quiet music playing, no one was talking, and the dogs seemed just as depressed as the staff. No one talked to my pup, or tried to make him comfortable. After his 1st & 2nd haircut, the staff complained that my puppy was squirmy. I understand he’s new to salons and can be skiddish. I tipped the groomer well for her efforts. The 2nd haircut, they complained again about my pup still not being comfortable. They made me feel like they didn’t like my pup and like he was a burden. He left with matting he didn’t have when he arrived, and it looked like he was trimmed at home. I will never bring my puppy back here. The vibe was bad, and the staff was not very friendly. Don’t believe me? Peak your head inside next time you visit.
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January 2024 by Bekah Szurek
Great selections! The staff was very helpful!
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January 2024 by Connie Williams
Guy on the phone was mad rude. All I asked for were helpful resources.
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December 2023 by Stacey Scherer
This is a decent pet store with great options. They are a little overpriced on litter and litter boxes, but they have a big selection of wet and dry cat food. Rachel who works there is amazing! She is always so friendly and helpful.
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November 2023 by Allison R
Too bad 0 stars isn't possible. It took them 4 hours to NOT cut my dog's hair because he "kept moving around and didn't like it". He's been groomed 3 other times (at other establishments), and while it's not his favorite experience, they managed to actually give him a haircut and nail trim/grind in half the time, for less cost, and no trauma or excessive frustration on his part. He doesn't fear-bite or nip (confirmed again by the groomers here), he's just a very wiggly and energetic puppy. So all he got was a $70 bath, massive waste of time and money - and he still needs a haircut! Cancelled 3 future appointments here immediately. If groomers aren't equipped to handle a 10 lb puppy who doesn't bite or behave aggressively/reactively, I'd highly suggest either re-training, or just re-thinking your career choice.
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November 2023 by Yadi fontez
This is Dean. He's 2 yrs old and waiting for his forever home. If I could take him home with me, I would in a heartbeat! So, if you're looking for a kitty, please consider Dean!
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November 2023 by Manisha Roberts
On 10/25/23, had a scheduled grooming appt. for my dog.Informed the young lady that my dog is deaf, has anxiety and may have issues with being kenneled. Advised to call if any issues.She was to receive the basic service, bath, nail trim, etc. and I was asked/advised to add on nail grind as her nails were “pretty short” and the vein was too close to the tips.Okay’d the service. Amount went from 34 before tax to 50.Received a call about an hour after leaving.I entered the grooming area and noticed the two were employees acting weird and having a side convo. I heard the groomer ask if that was me. All he said was your dog is so sweet as the lady behind the counter walked over to me and handed me a piece of paper and asked that I pay. I was confused. Never seen that process done before. It was a little loud in the there so I walked out as instructed to pay, sat the paper on the register, the lady picked it up, scanned it, put it in the drawer and told me my total.A little confused still I paid. Took my receipt and walked back in. Once I came in she was checking the computer and said something about now she can grab my dog.A customer next to me was greeted, service explained, young woman sat her dog on the ground and said for the camera we have to show that the dog walks fine - my opinion healthy- woman explained that even though it was her dog first time that her dog did excellent.Lady walked out with my dog and thanked me for coming.Nothing in regards to service was discussed.I asked her if she would step out the grooming area with me because I had a question.Asked her if it was standard to have customers pay before being brought their dog and that I didn’t receive my dog first. She yes it was standard now due to that fact that so many people run off and not pay.Asked her what was the difference between me and the other customer who was treated differently. Informed her I would not return and would post a complaint.My dog didn’t smell like any type of shampoo, nails were trimmed and none appeared to have had a grind appearance to it.I will post on bbb and am thinking about sending in another complaint in regards to overall treatment with this location.
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November 2023 by Natalie Donat
Have come here a lot. Tonight my husband and I came in and decided to look at the cats. We were in the room for probably about 8 minutes just looking at the cats and reading their little papers. An employee whipped open the door and said with his voice raised “I’m cleaning in here! You guys can’t be in here unsupervised!” As another employee looked on a few steps out of the room and stared at us as we left. Embarrassingly I started crying because I was shocked I got yelled at.If guests aren’t supposed to be in the room perhaps a sign and a gentle reminder would work better than yelling at them. The girl who watched us checked us out at the register and acted impatient and frustrated when my husband miss spoke while giving her our number. We felt as if we were treated like unsupervised children, I felt super embarrassed and uncomfortable.
