Apple Ridgedale

Most Recent Comments

• November 2025 by Antony Mwaura
  Wow, i will get my iPhone upgraded from here courtesy of my friend Frank.
• November 2025 by Rev.Ignitius Malimo - Passy Iggy
  Great experience wonderful customer service. In case of wrong product you return they give you the correct. That was my case.
• November 2025 by Jessica Dengel
  If I could leave a zero I would. Unfortunately, Apple is the worst company I have had to try to work with, with zero success. My father's new phone (4 months) will no longer work/turn on. They think the inside needs to be replaced, they have not seen this before. They messed up his log in so now he needs to reset his apple account, which Apple refuses to do for 2 weeks. They say it's a security feature which is completely unacceptable to leave someone with no access to their brand new phone for weeks, what happens in an emergency!! I can't even be a back up on his plan because I don't have Apple products (for a very good reason). They say they can't get into fix his phone until this is resolved and they can turn off his where is my phone???. Apple products👎 This comment is more for Apple in general not the store itself.
• November 2025 by Nate Peterson
  One of the worst Apple stores in the cities. Long waits even with an appointment, unfriendly staff who are not interested in providing even reasonable customer service.
• November 2025 by Josh Stafki
  Steve at the Apple store was amazing!! this man went above and beyond to make sure that my new iphone was set up correctly and assisting with my trade ins as well 10/10, highly reccomend!
• October 2025 by Trader J
  Wow, I happen to run into the Best service person at the Apple Store, Nick, he is quick efficient and accurate.
  
  Also it’s about half the cost to get things fixed at the Apple Store versus going to another third-party repair shop
• October 2025 by Mike McAnally
  My son’s iPhone 13 screen started bubbling and separating from the casing, and eventually the phone stopped working. When we brought it into the Apple Store, the team quickly diagnosed it as a battery issue.
  
  I explained that I was close to turning in the phone and didn’t want to pay for a repair on an older model. Chris, one of the team members, was fantastic, he noted that since the problem stemmed from a battery issue that appeared to be toxic, Apple would replace the phone at no cost.
  
  Just three days later, we received a call that the replacement was ready. They transferred the SIM card into the new phone, and we walked out with everything working perfectly.
  
  Even with the store being very busy, Chris provided fast, friendly, and professional service. Kudos to Chris and the Apple team for making what could have been a headache an easy, positive experience!
• October 2025 by Brady Smith
  Got help for free for my MacBook and was quick
• October 2025 by Sharif
  This place is joke please don’t place Oder to pick up I have been here four hour took my money I was on the phone 1800 1:44 minutes to solve this issue the store people are not helpful and they are not friendly rude unprofessional please don’t h come here for pickup choose another store in town not this one
• October 2025 by Adam Petroski
  Elie and Eric were super helpful in dealing with Verizon for me when getting my new phone. Great customer service!
• October 2025 by Keenan Brown
  Absolute waste of time and money, most of these “geniuses” don’t even understand the upgrade process to purchase a new phone and continued to pretend like they did. Wasted 3 hours in here just to be told they wouldn’t be able to sell me a new phone and they won’t hold it for me to come back. Another user moving to Samsung.
• October 2025 by liam young
  Bought a new iphone here and they said my t mobile number will be automatically activated on new iphone after trade in. When I try to setup new iPhone I coudn’t pass the setup beacuse I need damn passcode from the t-mobile which I coun’t because they took my old iphone. Just pathetic
• October 2025 by D B
  First time in an Apple store, went in for a battery replacement. Made an appointment online near and it said it should take an hour. Easy enough.
  
  Walked into the store 15 minutes early for appointment and stood around for a couple minutes looking for an employee. Never been to an Apple store before this and didnt realize you're supposed to stand at the entrance like cattle until someone walks up to with their ipad to direct you. Its just tables with tech and some weird wooden box chairs. There are no counters with people behind them or easily identifiable employees. Look for the blue shirts.
  
  Speaking of the employees they were nice enough. The lady checking me in had an uncomfortable amount of that fake positive energy you often get from employees that have to deal with people all day. Cheering me on like a toddler when I entered in my phone password, because I said it's been forever since I used my apple password. She then points to wooden boxes and says sit there, someone will come help you. Im 10 minutes early for appointment at this point.
  
  25 minutes later, sitting on the box, another employee calls to me and says to follow him. We walk 15' to a table and the employee tells me to sit down and someone will be with me soon.
  
  10 minutes later another employee walks up. same high energy. My energy at this point is the complete opposite. I'm more halfway through my appointment timeframe and Ive just being the phone to be fixed. Guy says it'll take an hour to replace, I say ok and leave to walk around the mall.
  
  70 minutes later I come back, stand at entrance until someone wanders up to me. Give them my info and they say they will check status of phone. They come back in a couple minutes and say it will be 7 more more minutes. Oddly specific but ok. I walk some more.
  
  10 minutes later I return, stand at entrance until stone wanders up, and give into. They say they will check status, they come back and say it'll be 15 more minutes because they're running diagnostics. Again I leave and walk around.
  
  25 minutes later I returned, stood in entrance until some wandered up, and gave into. This time I was asked to stand by a wall while they went to get phone. I stood for 5 minutes and then someone finally came with the phone. Paid for the new battery (its $97 after taxes) and left.
  
  Came 15 minutes early, left an hour a half after original appointment time. The employees were fine, less indifferent than most employees in retail but borderline creepy with the forced optimism. The waiting was terrible, very bad seating (Lovesac is next door to you just get normal seating), forced to listen to the employees sell older folks phones and listen to younger customers have conversations on speakerphone.
  
  Battery was fixed and phone works great, plus got over 10k steps in. Next time I will replace the battery myself to avoid going back here and wasting an extra two hours of my day.
• October 2025 by BIG T
  Had to return something and Mel was the best !! She goes out her way !!
• October 2025 by Samuel Sabavuma
  Good 👍