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January 2024 by Todd Olson
Baker Road Automotive is great! My vehicle was serviced in 01/02/24 and I had a great experience. Routine service was performed along with repairing a problem with the vehicle. I appreciated the upfront pricing and no surprises when I picked up the vehicle. Some additional maintenance items were suggested and quoted so I can plan accordingly to have those items addressed when it works for my budget.
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January 2024 by Rick Jensen
I've used them for both my cars (older Jaguar and Volvo). I'm delighted they take a look, find the problem, and explain what needs to be done. Today I used them as a second opinion of a quote that I received from a close by shop,. A quick look and they saved me a ton. About 1/3 the quoted price which apparently included items that didn't need to be done. I'm single and it's a bit of a challenge to drop cars off. But, for major service, I trust them to do the job right and to provide a loaner.
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August 2023 by Milton Stephens
Rick did a fantastic job of listening to my concerns and understanding the issues I was having with my jeep. He advised me on the best course of action and he and his team were able to repair my brakes the same day. It brakes so smooth now! Thank you so much! You guys rock!Services: General repairs & maintenance
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July 2023 by Karen Moldenhauer
Eric and Rick are amazing, didn't treat me like I didn't know anything because I was a women, they are up front told me what I need and showed me the messed up parts after replacement. Good prices amazing customer service
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July 2023 by Jon Clark
Great service, reasonable prices. This is now my go-to shop.
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April 2023 by Cyndi Castro
Baker Road Automotive is a first class experience from drop off to pick up! In the past I have had my oil changed and just light maintenance performed on my 2007 Pontiac G6. Mostly because I have honestly never had to put any work into my little beast besides occasional routine jobs. Not this time.......one day coming out of the grocery store smoke was coming out from under the hood.....I finally got to use my Triple AAA membership....FINALLY! My car was dropped off "after hours" on a Friday afternoon. Staff was still around and let me in, offered me a loaner, which was great but I didn't need at the time being a weekend. I had a feeling it was going to be something big. Would wait for the dreaded phone call. On Monday, got the dreaded phone call, I needed a radiator, a water pump, a serpentine belt, some hoses, etc. Big sigh. Rick was great with phone calls back and forth between me and my husband to get approval for the work, which took multiple calls trying to reach both of us. Long story short, as the week went on, since my car was in the shop, I keep adding more work on. My heated drivers seat stopped working sometime this winter so I asked for a quote to fix it. Then I asked if they could fix my turn signal that had not worked for several years and I got used to manually turning it off. The staff was GRACIOUS AND FRIENDLY and so easy to work with. To my surprise, my car was completely finished and ready for pick up before the week was over. Since my car is old, the heated seat parts are no longer available but Rick provided me with a contact who may be able to help. All my repairs were done with a little surprise that I didn't expect either!I am a HUGE customer service person who enjoys sharing my appreciation when it deserves to be acknowledged. I don't write many reviews but I always read them. It matters. I often make decisions based on reviews. My husband has been taking his vehicles to Baker Road Automotive for a long time and I believe they now have a wife to add to their list of return clients.THANK YOU.....BAKER ROAD AUTOMOTIVE. Eric, Rick, and the rest of your amazing and friendly staff. Your customer space is also lovely and inviting for those of you who like to wait for you vehicle it is the perfect space to hang out in and relax!Be back soon for my new brakes and tail pipe!Cyndi Castro Houghtaling - MinnetonkaService: General repairs & maintenance
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March 2023 by Sarah Roth
I had my car serviced this week at Baker Road Automotive and had a wonderful experience. While most auto body shops are all quoting long wait times due to lack of laborers, Eric and Rick were able to get my car done in less than 48 hours.They were helpful right from the beginning, with recommending a towing company (Kelly’s towing) which came in under 10 minutes, to helping me get the diagnostic and assembly very quickly. Super friendly and super helpful guys!!Services: General repairs & maintenance
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January 2023 by Santosh J Hiriyanna
Baker automotive has been a go to repair shop for many years now. They are courteous and honest and do not go over board on things that aren’t needed. Eric and Rick are always nice to talk to. I would definitely recommend them. By the way, they even have loaner cars if you are in need.Service: General repairs & maintenance
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January 2023 by World P.
Courteous and honest. Eric and staff have always been great to talk to. They always explain in detail what needs to be done and never go over boards on things that aren't required. I would recommend Baker Auto.
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October 2022 by John Mabrey
Excellent service. I've taken my personal cars and service truck here and I'm always satisfied. Recommended to all vehicle owners!
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July 2022 by Logan Devin
I had been told the car that had a nail in the tire would need an entirely new tire, by another place. This place honestly told me they could plug the tire, thus saving me a lot of money. They did an oil change as well all without me having an appointment. I was in and out in less than 30 minutes with all my problems solved! Highly recommend!
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May 2022 by Martene Ackland
I had a great first experience at Baker Road Automotive! It's been recommended to me by coworkers for a while and I was sick of having the dealership give me the run around every visit.It was easy to make my appointment by calling, and they had availability within a few days. Through the whole process, they were great communicators and my vehicle was done quickly! They even made me aware of my tires being close to bald without any pressure to have them do it. Just wanted me to be safe on the road.I'll be bringing my vehicle here for all future service!!!Service: Oil change
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May 2022 by Paul Ahles
Excellent work and a busy shop. That translates into it may take a while to get to your spot in line. Schedule ahead
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May 2022 by Kevin M.
First day of the year to turn our AC on for our 2015 Buick Enclave and discovered it was just barely cool. This was at 2:30 pm and we are leaving at the crack of dawn for a long road trip tomorrow. First called our mechanic of 18 years to find out he just retired, but the new owner could not get us in. We then called Buick, which was a $300 diagnostic fee plus a bunch of other add-on union costs that they refused to guestimate. Then we remembered we have driven by Baker Automotive thousands of times but never thought to go there because we have not had AC problems and had a mechanic ... They were super nice in the phone and said they would get us in despite them closing at 6 pm. When I got there I was surprised to see they are full automotive repair and asked if they could also do an oil change, but only if they had time. They got both done in maybe just over an hour. The mechanic then explained in simple terms how the AC is designed, there is a design flaw, and that there was a recall that they could not verify if it was done. I really like this place. It is so hard to find a mechanic you can trust (a 4.9 rating on Google for 100+ reviews). They are local and prices reasonable ($331 for AC and synthetic oil). Plus they got me in and quickly. Five star service all around, and it turns out, we have a new mechanic.
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December 2021 by Craig Murtha
CHARGES FOR ESTIMATESI recently moved and needed a new garage close to my home. After reading reviews, I took my vehicle to Baker Road Auto expecting to have a positive experience.There is nothing on the garage website that indicates they charge for an estimate.There is no signage in the store that says they charge for an estimate.I spoke with the garage multiple times, and there was no mention of charges for an estimate.Charges never came up until I came to pick up my car, which the garage was threatening to withhold until payment.This was the first and last time I will take a car to Baker Automotive. I have never been charged for a repair estimate at any other garage. The business practices at Baker Automotive are misleading, fraudulent and coercive. I am asking to have my money refunded.Services: Check engine light diagnostic
