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November 2023 by Rachel Fenenga
I went to BAM in July, to address some issues with my vehicle. Matt was very courteous, then when it came to discussing what repairs to be made, BAM sent me a file with images from my car, descriptions of what was happening/what impact it would have, and Matt walked me through it on the phone. I felt empowered to make decisions in a low-pressure environment.Later, I was unable to find the trunk release in my vehicle, and I so called, brought my car over (an hour early, I messed up the time), and Matt adjusted a panel, found the trunk release AND showed me my coolant levels were good, so I was free to go on my trip to see family.I look forward to continue using BAM to care for my car, and I recommend them highly.
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October 2023 by Melissa Gonzalez
My daughter went in to have car checked for her drive to el paso ...checked meaning fluids, tires,etc. Ended up being a 263.00 bill....turned out they went n bought a speed control senor without asking or telling her the problem ...she had one already put on about 2 months ago..so the part had warranty.. I went back next day to get the old part n response was they didn't know n that part was probably a misfire n that part was missing n if we have any more problems take it back so they can put the missing part on...now come on they charged 130.00 an hourfor labor work done on the speed control sensor. Well I would think they would maybe or should've asked or told her before getting the part n they would've known it was still under warranty n far as fluids being checked no they were not because when they were done they were asked if fluids were good n they forgot to tell mechanics so he had to go back n Check them...so not sure what was added they just said they topped off what was needed...
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October 2023 by Urban Evans
They are always the best wheb it comes to giving me the facts of my car and the best affordable options.
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August 2023 by David Seidenstricker
My car would not start, and I had it towed to BAM. I really needed it within 24 hours. Matt told me they were booked solid, but he would try to at least diagnose the problem. BAM really came through and had my car running within 4 hours of dropping it off. Great customer service!
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July 2023 by Paulina P
We got our brake pads replaced here . Matt is an awesome guy and provided great customer service !But our complaint is that when we first drove it , we did hear noise from the front right wheel but we trusted that everything was okay. Since they did a test drive.Not even about two weeks after our appointment , the front right brake started to grind and shake the car. We had to bring it to our dealership to have it checked out.Turns out someone didn’t properly screw the caliper down. Which lead to our car to not be able to drive forward, because the caliper became wedged against the rim. Luckily we weren’t on the highway when it happened.
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June 2023 by Rachel B.
First time customer to BAM! Automotive. New to the area and looked up what was close by and had good reviews. I saw this place had a solid 5 stars and took my shot. Dropped my 2023 Kia off for an oil change and tire rotation. Was given a nice hour and a half window to drop it off in and told I'd receive a text message when the car was ready with inspection details. Once I got the text I followed the link to a detailed and photographed inspection of my car from air filter, to break pads to lights. I loved how they showed photos of the inspection on my car and it really added to the integrity of the report. Came in to pick my car up and saw a few of the techs leaving for the day and everyone was in great spirits, smiling and I loved the feeling that the employees really enjoyed working there. Then I was presented with my itemized bill and was surprised the price was lower than I anticipated (I didn't ask for a quote on the phone ahead of time). Also worth throwing in that being a woman going to an auto shop I've definitely experienced being talked down to at other shops and I never got a sniff of that here. So I would recommend this place to women looking for a service shop that will treat them with equal respect.I couldn't think of a single thing that would improve my experience there. Overall very happy with my experience and will definitely be back!
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June 2023 by Stacy Klone
5 STARSThe Minnetonka facility is staffed with friendly, knowledgeable professionals, and the waiting area is clean and welcoming! We found the approach of how they shared recommendations based on urgency and our budget to be excellent and appreciated the advice on what we should do to get a longer life from our 2013 Acadia.
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May 2023 by Nicole Mattson
The care the BAM team took to properly diagnose the issue with my car saved me from having to get a new engine and spending thousands of dollars. They were friendly and easy to work with and I will continue to go to them for any car issues.Service: Auto engine diagnostic
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May 2023 by Jordan Marmet
Friendly, thorough, sensitive to timeliness of getting me back my car. They had ordered all necessary parts ahead to make the repair quicker.Service: Oil change
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April 2023 by Peter Schmidt
Friendly and quality service. Would definitely recommend if you are looking for an honest and transparent car repair shop. Had two of my older vehicles fully serviced here and was very happy. Definitely my new go-to car service place.
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February 2023 by Betsy Earleywine
I had a wonderful experience with team at BAM. They were able to fit me into the question quickly and fix the problems I was experiencing with my vehicle. Thanks again!Services: Air & cabin filter replacement
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February 2023 by Devon Eklund
I was not happy about the oil spot on my garage floor the next day. This has never happened to me before using Bam. Please inform your staff to make sure they grab some paper towels and wipe down any areas that might hold used oil when they are finished. It would even be better, if they would use some solvent and really do some cleaning. PS: the cost has really gone up on oil changesService: Oil change
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January 2023 by Beth Jopp
Excellent Service! Quality work, trustworthy, and fair priced. I really appreciated that they took the time to explain the repairs as well as the recommended maintenance that may come up in the next few months. Highly recommend BAM Automotive, they will be my go-to for auto service.Service: Oil change
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January 2023 by Patricia Barry
BAM! Automotive is definitely under great management. Very professional, courteous, and friendly staff, from the front office to the mechanics. Thank You.
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January 2023 by Aman Bajwa
Great local auto repair and service shop. Austin was excellent to deal with. Sent someone from his shop to pickup our car with a dead battery promptly. Great follow up from service team with status of vehicle, repair estimate etc. Highly recommend going there instead of a dealer.
