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February 2024 by Alexis
I have been actively going out of my way the past two days to stop at this location to shop.The first day I arrived I noticed a paper posted that they closed early, understandable as I know places can experience staffing issues.So I decided to be smart and call today to see if that would be the case a second day in a row.Whoever I spoke with on the phone confirmed they would be open till 6:00 p.m.Today I arrived right before 5:00 p.m. and to my disappointment the store was closed again.Extremely frustrating to have this experience as I even left work earlier to make it at a decent time and live on the other side of town.Figure it’d be better to change your store hours if it’s not going to be consistent.Edit (after being wrongfully accused a liar):Since my conversation is being confused with someone else’s, here is how the call went, verbatim…I said“I stopped by yesterday and you had closed early. I wanted to call today to see if you would be open till 6:00 p.m. today”“Are you selling or trying to shop”“Shop”“Yes we are open”Glad others can see you push business away before it can even walk through the door.By the pure unprofessionalism and lack of empathy I can now see why the location is rated at 3.6.
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December 2023 by Kay Myers
I have sold many items at the Minnetonka store. Very nice people to work with and more then fair prices.Go through your closets.
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November 2023 by Judith Hunt
Don't waste your time. Go anywhere else.
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September 2023 by Joelle Faraci
Waste of time sell your clothes elsewhere
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September 2023 by K Lamwers
Great store, the staff is incredible and they have awesome prices! Clean, well organized and a wide selection of name brand clothes - really high quality store and I can't say enough good things about it. Go!
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August 2023 by Walter Moreno
I purchased Michael kors watch but my surprise this watch it's not working i call immediately when i receive my packet how ever answer says go change the battery but the problem is not the battery i call again now the lady says oh is not more than 7 days please don't go this store clothes MENTOR MINNETONKA.
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July 2023 by Karla A.
This Clothes Mentor in Minnetonka is the ABSOLUTE Worst Customer service ever!!! They are so abusive & rude & very unprofessional!! Don't ever go there anyone!! I gave them several chances & very rude & snobby! Do yourself a favor & drive to Turnstyle! Much nicer people and don't bully you when you come in!!
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July 2023 by Andrea Thomas
I would consider this place a scam. I dropped off some clothes about a month ago, after 3pm and was told that it was too late because the person left for the day who prices items. They said we could leave the items and we would get a call the next day saying that they were processed. I signed a slip that day I dropped them off. The next day I got text saying they were processed, then I called to see how much they thought my nice clothes were with the tags on still. They said we cannot tell you over the phone. Life got busy, and about a month later, today I dropped in to get my money. They said they donated my clothes! I told them I was never informed verbally that was their policy. I asked for the manager, she said she was the manager. We asked for her manager, and she said it was her mom. I asked her for the phone number, and she proceeded to write it down and then stopped to crumple it up! I told her that is bad business practice. And she kept saying that’s what you signed initially. I told her, you need to let people know verbally to what they are signing. It was a little receipt. Worst of the worst customer service. If teens are going to run the business, you need to train them to explain the business to customers, and hope their business operates.
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June 2023 by Augustus Barron
They Gave me cash for everything i brought in??♂️ u just have to make sure it's clean/high-quality.
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May 2023 by Lexi Zimmermann
Tried to sell at this spot 2x and after dropping off and waiting hours, both times they took zero items. I brought the items elsewhere and made over $100. Not sure why I even tried a second time!
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April 2023 by Sally Welsh
Great place with great quality and selection. Higher end selection of clothes choices at this location. Staff is knowledgeable, friendly and great a putting super cute outfits together. I have also used the buy online feature and that has worked flawlessly. Highly recommend for expensive quality name banks items at a great price! I am and will be a repeat customer.
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April 2023 by Jasmine Foy
The staff was so friendly. They took maybe about 10 of my items, but I got $55 in store credit which I opted for. Great experience!
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February 2023 by B Rainey
I would not suggest selling clothes at this location. There are many more locations to choose from with superb customer service. Only the clothes on the top of your container or bag are considered. Others are not reviewed. If you question the process or ask about how items are chosen, you will receive a “nice” response. :)
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January 2023 by Merry Shaw
prices are ok and selection is decent. overall not a bad experience here.
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October 2022 by Brittany Ranney
I definitely like this location. I like this location because they are nice and friendly and are helpful when I come to sell my items. When they have to refuse some of my items they give me a satisfactory reason why they won't buy them e.i. they have plenty of the same items I am trying to sell, and I like the way they say well loved for items that are more worn. you don't get the same customer service at the Eden Prairie location.