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February 2024 by RED on VFR
Redid the filtration system, mostly plumbing. Also his the battery pack. Track your techs to make a clean and neat install.
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January 2024 by Mark Whipple
Todd did a great job walking me through the program which allowed me to make my buying decision. Installation was fast and the tech did a great job with excellent clean up!
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January 2024 by Trung Le
Love our water filtration! Nobody compares to Culligan
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December 2023 by John De Angelo
Wow! What a great experience from the meeting to discuss the best system for our home to the final installation. The service and attention to detail was excellent. We are truly enjoying our water and are thankful for the professionalism and respect for our home during the installation. We have used Culligan Water for many years and they have never been a disappointment. I highly recommend them if you are looking to add a entire house water system and water softener.
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December 2023 by Michael Shoemaker
Very Nice system !! our old softer went out. We purchased the He smart system it works great love the app as it tells you how much salt is left and a lot of other information. I like the fact it has an alert if there's a leak or system has a need for service. NOW the customer service is impeccable. The install was great the tech was amazing. very professional and we had a issue that came up. the Tech took action and got the issue fixed. communication with the staff in the office also were great to work with. I tell all my family & friends how smooth everything went. Thanks again Culligan of Minnetonka.
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November 2023 by Madeline Johnson
I stopped in to get some information on the hardness of my water and water softeners that might work for me. Isaiah at the front desk helped me. He did a great job explaining things to me and leading me in the right direction. He was very nice and helpful. Great employee! Keep up the good work and thanks for your help!
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September 2023 by Madisyn Sandberg
Product is good but customer service is so-so. Not very good communication on their part. No or slow response to emails. No confirmation emails. No notification that the price is increasing on the product? I get with inflation prices have increased but no notice? They just raised my monthly payment without any notice.
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September 2023 by Adam
Writing a review to commend the work done by Finn. We had a RO system installed. He was at our home at the crack of dawn, in a good mood, and did a great job. Called me sir. They don't make many like that anymore.
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August 2023 by Bonny Skovbroten
As long time clients of Culligan we recently moved and continue to be impressed with their customer service. We had a seamless experience transitioning. Scheduling salt delivery is so easy and saves our backs lifting and carrying heavy salt bags down stairs.
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August 2023 by Steve Rachac
Very customer service oriented. Delivery guy (Nate) called my cell phone when no one answered the door. We talked through the next steps and appreciated him calling.
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August 2023 by Heidi Williams
I have been using these guys for 5 years. Super friendly and consistent. I like the convenience of not having to do a darn thing.
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July 2023 by Kristina Anderson
We have had a non-working water softener for the last three months. The people who have come out to fix it have been very professional and apologetic about not being able to fix it. However, when they have said they need a new part or it needs to replaced completely and someone from culligan will call me-no one has called me! I have called many times trying to get this serviced and nothing and they credit me some money but still no update on if we will have a new softener. I’m ready to be done with them and go with a completely different company. Terrible customer service and lack of communication.Edited-Elias, you called me yesterday after I spoke to Scott at headquarters because no one was calling me back from your office. You said someone would be calling me today to set up a service appointment and still haven’t heard from anyone.
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July 2023 by Craig S.
No delivery on the scheduled date, no update nor communication from Culligan, just a no show, horrendous customer service, will be looking for a new water provider.
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July 2023 by Mark Hodowanic
The installation and service technicians have always been professional, knowledgeable and courteous. Similarly, the office staff has been very responsive to my inquiries. Super friendly and helpful.
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June 2023 by Ning Liu
Poor Customer Service. Once signed and paid, you will be ignored. Nobody replies the email request because no one saw the email. Until I called in three weeks and asked, then they saw the email. That's purely ridicules. Another thing is I didn't receive any word of apology from this company for installing the system incorrectly.
