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December 2024 by Aaron Achartz
Used to be good. Came here for a decade and got excellent service. Now they (corporate) have spent tens of thousands of dollars on a "remodel," but still haven't fixed their online booking system. Tried it seven times over the last three years. Every time they claim they never got the appointment or that the system is "temporarily down." Every. Single. Time.
Today, I checked. Dozens of open appointments for the next week. Called for an oil change, because I learned after the second time, and they said they were booked solid until January. Do NOT use Firestone! They do NOT care about you or your vehicle.
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September 2024 by Dustin Wenberg
BEWARE IF YOU'RE A SENIOR CITIZEN. My mother took her car here to get the brakes fixed. Unknown to her lack of experience, the engine was making noises. The mechanic ignored the engine noise, which clearly needed more attention, and then fixed the brakes to the tune of $500 plus. Only to go around after charging her for brakes, then telling her right after that the engine is basically totaled. I confronted them on their dishonesty and the manager freaked out, started yelling and said his mechanics were "honest". complete trash crooks. If they were honest they never would have fixed the brakes and told her it wasn't worth it because the engine was totaled. DON'T GO HERE, ESPECIALLY IF YOU NO NOTHING OF VEHICLES. THEY ENJOY RIPPING OFF SENIOR CITIZENS.
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September 2024 by robert andrews
poor customer service. not sure if repair work done.
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June 2024 by Tammy Starcher
I had an appointment to have my oil changed at 2:30 pm. It took almost 1 1/2 hours to change my oil, and even after the $30.00 discount, it still cost me $88.00. They were accepting walk-ins, many of which came and left while I was there.
I could have done it quicker myself, not to mention cheaper. There are far too many other places that will change the oil in 15 minutes for $60.00, which I found out afterwards.
I definitely will not be returning.
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June 2024 by Stacey Lerourneau
Excellent service and friendly staff!
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April 2024 by Jodi Carley
I highly recommend. Firestone. I was shopping with a friend at Ridgedale and came out to a vehicle with a dead battery. They promptly had Michael come and jump it, and then put a new battery in for me. They were professional, friendly and kind. I’m grateful for their prompt and excellent service.
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April 2024 by Melissa Franzen
Marty was a very helpful mechanic technician. Firestone services are honest and helpful. Thank you
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March 2024 by Cathy Gray
Reasonably priced, great service, and super in explaining the repairs/maintenance needed or suggested fir my vehicle
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March 2024 by John Morrisette
Good service & Fair price...
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March 2024 by Jeanne Dugstad
I brought my car in for a no charge 2nd opinion. They did a check at no charge and made their recommendations. I also had them check my car's service history with Firestone. The whole process took about 45 minutes.
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January 2024 by Alongside Services 2
Been going to Minnetonka Firestone for many years. You can trust these guys to sell you great tires, correctly complete routine oil changes and tire rotations. This visit I had a battery installed and I have peace of mind knowing they chose the correct battery and installed it correctly. I am very pleased with their hard work, and how they always inform me of any mechanical work needed on my vehicle.
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January 2024 by Bill B.
Could not be bothered to air up a nearly flat tire forcing my son to drive with a potential blowout!! Unfriendly and uncaring people!!!
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January 2024 by Jean Eksuzian
Warranted my defective Firestone tires at a fair share. Replaced tires on vehicle quickly and correctly.
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January 2024 by Patrick Garrison
Great team very Helpful
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January 2024 by Akshay Agarwal
DO NOT WASTE YOUR TIME AND MONEY BY TAKING YOUR CAR TO THIS FIRERSTONE. Your 2-3 minutes of reading this, would save you from big headache.Also don't believe the fake reviews. I had my car broke down due to over heating and coolant leaking and I made the mistake of taking it to this Firestone.First I was given an estimate of about $1000 including the things which were not even my concern. And I asked to fix mainly my main problem which was around coolant. I was told that the valve of radiator is broken and replacement would fix the problem and was given an estimate of $250. I approved it. But when I went to pick up the car, there were two check engine error codes related to coolant, one of them was there after the incident, but the second one was introduced after service at Firestone. And on asking about this, the representative JJ shamelesslesly said you are not getting other things fixed, which we gave you an estimate for and this would need a diagnosis and it would cost another $110 and the codes were just erased. After some discussion just to make a fool of customer, he agreed that he would get it looked. So I left my car for one more day to get it checked and the next day after following up twice, I was shamelessly told by Marty, that you can pick up your car and if you need to get the error codes looked, you would be charged $110 and the new error code introduced by Firestone may come up again even after deletion.Now my car is giving jerks. My car never ever gave jerks before taking it to Firestone. DISGUSTING experience.Question to the whole Firestone Team - Is this how you earn money by deceiving customers? Are these your business ethics and practices?
