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January 2024 by Alongside Services 2
Been going to Minnetonka Firestone for many years. You can trust these guys to sell you great tires, correctly complete routine oil changes and tire rotations. This visit I had a battery installed and I have peace of mind knowing they chose the correct battery and installed it correctly. I am very pleased with their hard work, and how they always inform me of any mechanical work needed on my vehicle.
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January 2024 by Bill B.
Could not be bothered to air up a nearly flat tire forcing my son to drive with a potential blowout!! Unfriendly and uncaring people!!!
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January 2024 by Jean Eksuzian
Warranted my defective Firestone tires at a fair share. Replaced tires on vehicle quickly and correctly.
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January 2024 by Patrick Garrison
Great team very Helpful
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January 2024 by Akshay Agarwal
DO NOT WASTE YOUR TIME AND MONEY BY TAKING YOUR CAR TO THIS FIRERSTONE. Your 2-3 minutes of reading this, would save you from big headache.Also don't believe the fake reviews. I had my car broke down due to over heating and coolant leaking and I made the mistake of taking it to this Firestone.First I was given an estimate of about $1000 including the things which were not even my concern. And I asked to fix mainly my main problem which was around coolant. I was told that the valve of radiator is broken and replacement would fix the problem and was given an estimate of $250. I approved it. But when I went to pick up the car, there were two check engine error codes related to coolant, one of them was there after the incident, but the second one was introduced after service at Firestone. And on asking about this, the representative JJ shamelesslesly said you are not getting other things fixed, which we gave you an estimate for and this would need a diagnosis and it would cost another $110 and the codes were just erased. After some discussion just to make a fool of customer, he agreed that he would get it looked. So I left my car for one more day to get it checked and the next day after following up twice, I was shamelessly told by Marty, that you can pick up your car and if you need to get the error codes looked, you would be charged $110 and the new error code introduced by Firestone may come up again even after deletion.Now my car is giving jerks. My car never ever gave jerks before taking it to Firestone. DISGUSTING experience.Question to the whole Firestone Team - Is this how you earn money by deceiving customers? Are these your business ethics and practices?
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December 2023 by Brian Wilkerson
The staff here is great! They are friendly and competent and timely. When I went for an oil change, they were patient with my questions and concerns. They even penciled me in for a quick oil level check when the oil change itself couldn't be scheduled any closer than one week out.
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December 2023 by Caitlin Blakeslee
Friendly staff, fast service, convenient online scheduling, much cheaper than Jiffy Lube or Valvoline
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November 2023 by Kyle Sheppard
So Brookdale Firestone was my goto shop in the 80's but never went back. Went to the Ridgedale today for basic service and it was a very pleasant experience, efficient and friendly. I plan on going back more.
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September 2023 by Stephanie S.
If you want fast service, go here. It's nice that it's close to the mall but also seemed to be kind of quiet when it used to be busier on weekend mornings
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August 2023 by Dre Glover
Not trustworthy, my Cadillac air conditioner wasn’t working I was told its the compressor ok $900 gone and still air conditioning not working; 2nd time, we(Firestone) top it all for everything is good no leak, still no air conditioner call today 3rd time oh we can check again for leak but now you part expired so we will have to charge you for everything again what we should have fix the first damn time…… Been coming here for over 3years for both of my vehicles but now just take all my services to Midas or someone who actually fixes my problem first and don’t keep charging peopleServices: Electrical repair
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June 2023 by AJ Ras
10/10 even advised me not to do work I had requested because I would be throwing money away. Big love for them
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May 2023 by Joshua Warren
Requested tires from this location but they didn't have enough. Their manager JJ went to a couple stores to get them for the appointment and they were about to get everything completed in less than an hour. Amazing service from this location.Services: Tires
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May 2023 by Greg Schirmer
Came in for what should have been a simple slow tire leak fix. The tech that called us gave false details including the inability to repair the flat tire and tread life that would support new tires anyways. "the option we can provided is a new set of tires". The final invoice showed an alternative option to repair the tire with tread life that would last many more miles...Service: Tires
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May 2023 by Mookey Mae
Every time I go to Ridgedale fire stone, I have an issue. Pretty bad when they try and give you someone else’s keys and car that has more issues than your own… I was not happy about that at all. Let’s just say Ridgedale is now out of my way.
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May 2023 by Julie Betterman
Had a really great experience here. I went in for alignment knowing that my brakes were most likely the issue—-sure enough it was the brakes/rotors. I had the flexibility to get the work done and they had the parts so I went ahead with the service.The location is roomy and they had water/coffee, plus plenty of great magazines to read. It was quiet and the staff communicated clearly over the phone when I was at the mall and in-person. I am happy to share that I didn’t feel any pressure or unkindness, which I have experienced a lot as a woman in other automotive places.What I really wanna share is that I saw JJ help a walk-in who didn’t know exactly what was going on with her car…but needed help to be able to get to her job. I work for a non-profit and know how quickly a person’s life can change due to unexpected circumstances (like health or transportation). Seeing JJ provide a little help was refreshing.And of course I am happy that my vehicle is all better too!
