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September 2023 by Christina Moody
Don’t waste your time at any once upon child’s selling clothes. They meet their “max capacity “ every time I try to drop them off at different locations 5 hours prior to their closing.
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August 2023 by Kathryn Nord
I bought stride rite sandals for my toddler here. When I got them home and cut the zip tie, realized they were 2 left shoes and different size. Brought the shoes back today to see if they had the match and was accused of lying about $4 sandals and not actually purchasing them there. Save your receipt and check the shoes closely. Won’t be back.-Was not about the store credit. Disappointed with the customer service when I was accused of lying about the shoes. I completely understand a policy of no refund, etc with no receipt.Thank you.
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August 2023 by Mikki Slinde
Love this place found what I couldn't from 4 other stores should have known this was a cheap 1 stop shop for specific needed clothing for my 1.5 yr old grandbaby
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July 2023 by Julia Kenow
Tried to sell today, store was locked even though they say they are open. No note on the door, nothing on social media saying they closed early. Tried to call the store but no one picks up. Never have had good experiences with Once Upon A Child.Google said that you were open. When I walked up there was nothing on the door. Why would I lie?
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March 2023 by K M.
Absolutely filthy store! The floors were disgusting -- don't they ever vacuum? Everything is crammed in there. I'll be going to Eden Prairie store from now on -- nicer store & much more organized.
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November 2022 by Natasha hansel
Well it was going well until, I believe the manager on duty, came after me and accused me of stealing one of their strollers. I was offended, however I understand her confusion, she didn’t see me leave to grab my own stroller. However it made me feel bad and awkward so I’ll probably just go to another once upon a child
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May 2022 by Michelle T.
Second time at this store….GREAT selection and very, very well organized!!!! Super fair prices and high quality items. Definitely recommend.
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May 2022 by Kate Karja
Nice store. Kind people. Lots to choose from! Some clothes even have original tags.
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February 2022 by Brittany H.
I like their selection of clothes and shoes. When I brought clothes in to sell. I was so happy when they took about 90% of the baby clothes.
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December 2021 by Joe Campbell
Great place to buy used clothes for my kids. They grow out of them so fast anyway.
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November 2021 by Meghan Clark
This establishment has the best inventory and Theresa is very kind, knowledgeable, and also provided excellent customer service.
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November 2021 by Kelsey Dashiell
I would give this store a five star rating, but I’m not impressed with the customer service/staff. I’ve been going and shopping more recently due to my growing girl and each time I go, it feels more and more less welcoming. No eye contact with customers, a sense of annoyance when it time to check out, no “hello!” when entering the store… I’ve thanked multiple times and have even tried a bit of small talk to break the sense of tension but no response or the bat of an eye. I’ve worked in customer service since 2008 and was a former employee with OUAC Minnetonka when it was under a different owner and we were all “trained” differently, to show great customer service skills, smile and make the store feel welcoming. This has all definitely changed with OUAC Minnetonka and I know it’sunder new ownership, but still! Come in ladies! Put some smiles on those faces!
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July 2021 by Maya Tirpack
I love this store! I can find everything I’m looking for and it is very clean inside! The employees were very helpful and friendly. I definitely will be shopping here again!
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May 2021 by Monica Muonio
I thought the BYOB sale meant that if you didn't use one of the plastic 'Once Upon A Child' bags from behind the counter you could get 40% off. I asked the cashier about this and didn't correct me that you literally needed to bring your own reusable bag. So I paid and did not get the discount. I asked how to get the discount. I kid you not...they told me I had to haul all three of my kids out to my van get a reusable bag put my purchase in it. Return it all and rebuy it and put it back in the reusable bag...then they could get me my 40% discount. You. Have. To. Be. Kidding g. Me. I returned everything and left. Will not patronize a store that has zero understanding or sympathy for moms.
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April 2021 by Rob Wilson
Some good deals. Smells funny though.Edit* with the quick response of the owner I raised the score and just wanted to clarify the smells funny is just referring to the amount of products they have in the store. It doesn't smell dirty or foul. Seems every used clothing store you go to shares the same smell. So nothing negative. ?Definitely some great deals!
