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November 2025 by william gabby
Great experience working with Tom Schneider at the Sleep Number store in Ridgedale. He answered all of questions, helped us understand our options, did not try to oversell - in fact advised us a few times that we did not need to purchase more expensive model beds to achieve what we were looking for. We are looking forward to our new bed arrival and setup later this week. Thank you Tom and Sleep Number!
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November 2025 by Dave
My wife and I find the bed very uncomfortable. I don’t fault sleep number for that. Mattresses are a personal preference and this wasn’t a good fit.
The problem is their return policy. They hype the return policy as 100 days but in the fine print, they don’t take back the mattress base. In our case that was over $2,000. Additionally, they won’t allow you to return the bed yourself and charge $250 to pick it up. Our 100 days guarantee cost us nearly $3,000.
The only explanation given was that it’s in the contract.
My experience is that it’s an overpriced air mattress with some needless tech.
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November 2025 by Becky K
Horrible customer service! They've screwed up our account & have NEVER tried to fix it
EDIT: They said it had nothing to do with their location but it does because I told the salesman that this had happened in the past & he assured me over & over that if we purchased the bed, he would PERSONALLY make sure that this didn't happen again. We have NO access to our own bed. Who's going to fix this?????
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September 2025 by Shelley Fisher
Horrible, We will never use your products again. my husband is Handicapped.
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August 2025 by Jennifer Anderson
Tom was amazing! He was very thorough on educating us on the mattresses. We can’t wait to get out sleep number bed!!
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June 2025 by Sydney Fletcher
My sleep specialist Thomas, albeit helpful in finding a pillow that suited my needs, waited until the end of my transaction to present a microaggression to me, a Black woman. If you are a person of color, I would recommend asking for John, the other sleep specialist at the Ridgedale mall location. I don't think expertise overshadows common decency and the fact he waited until the end showed an intentionality behind the act. This review is simply for people who these things matter to and is not a reflection on the company or product as a whole.
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February 2025 by duane glew
I was looking online about the beds and shared my phone number and John called and after talking, we went in to talk with John. Being a previous owner of a Sleep Number, he enlightened us on the new technology. So I was happy to buy one.
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November 2024 by Nicole I
Bought the Lyocell Ultra sheet set about a year ago and this is the type of quality Sleep Number offers! Atrocious and definitely NOT worth the 250$ for these sheets. Do not buy these overpriced items just to be disappointed and ripped off with the prices. Upon going into the store no one really offered a solution or an apology for these faulty products. They did offer to sell another set for 280$ with a “discount”. I mean really, why sell such garbage when the quality is absolutely NON-EXISTENT. My advice is to take your money elsewhere.
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September 2024 by allen williamson
Even though the store was busy, they looked at my medical problems. They listened to me as to my.needsan fitted me to a bed that I needed and wanted. Nickolas was very busy he took the time to make sure I was getting what I needed..he was core man in the navy so he understood what I was saying and took the time to truly listened. I think I bought the correct bed.
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April 2024 by Adria Sorensen
They make you buy the whole set of sheets for like 150 bucks. That sucks hockey pucks
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April 2024 by Lori Bessner
Nicholas was great, knew his job well
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April 2024 by Joe
Customer service was terrible
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February 2024 by Kam Alipour
Absolutely amazing experience! First time buying a Sleep Number bed and the process was amazing! No pressure from Charlotte and she was extremely knowledgeable and listened to what we wanted and our price range! I would recommend the Ridgedale store for your next bed!
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February 2024 by Therese Manzer
We went to the Minnetonka, MN store to find a sleep number bed for my 80 yr old mother. Charlotte was incredibly helpful and our delivery in Scottsdale was flawless. Thank you all.
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December 2023 by Luke
Staff was prompt, listened to our needs and was not pushy at all about getting us to purchase. Very knowledgable about questions and making sure they addressed concerns.
