-
January 2025 by Suzanne Austin
My husband and I have shopped at Tommy Bahama in Ridgedale Mall several times throughout the year and usually enjoy great experiences with the staff.
Unfortunately, today was an exception. I’m sharing this review in the hope that upper management will consider improvements to their processes and procedures.
Three days ago I purchased one of their newer sweatsuit sets. After only five hours of wearing it, the wrist cuffs began to pill and fray. Once I got home, I removed the outfit so I could return it.
On January 19, I went to the store with the receipt and tags in hand, but the manager on duty refused to process a return, stating that the item had been worn. As a frequent customer, my purchases are also on file under my account. Their posted return policy clearly states that returns are accepted within 90 days with a receipt for a full refund or exchange, yet the manager insisted that I could only receive store credit because the item had been worn.
This directly contradicted the store’s return policy. Despite explaining my concerns, the manager was argumentative and claimed she was following the instructions of her management team.
This interaction was both disappointing and unpleasant, particularly in a high-end store where I’ve previously had great experiences. Regrettably, I will no longer be shopping at the Ridgedale Tommy Bahama location.
-
January 2025 by Jill Turrentine
Stopped in for a quick peek to see what was new and found a great early birthday gift for my significant other. The associate who helped us was friendly and so helpful! I appreciated the great service. Will definitely shop here again.
-
December 2024 by Joy Rukavina
Wonderful location. The staff is super friendly and attentive.
-
October 2023 by Jeff Tiedens
Love this store. Spendy but the quality is like no other clothing I've purchased.
-
September 2023 by Jeff T
Love this store. Spendy but the quality is like no other clothing I've purchased.
-
June 2023 by Scott Walmsley
Came in for a Floridian gifted shirt exchange. Left with a fine TB shirt. The experience was great.
-
May 2023 by Darla Braun
My daughter and I had a wonderful experience shopping at Tommy Bahama when we couldn't find a good selection of clothing at the places we usually visit. Tommy Bahama provided both a great selection of clothing and good fit. We also received wonderful service the minute we walked through the door. This is my new go to place to shop.
-
May 2023 by Sami Tholen
Janie was a wonderful help. Guided me patiently to just the right choices & then ordered them with overnight delivery so they would arrive before I left on vacation.
-
April 2023 by Shawn B.
Great quality and they stand behind what they sell. In a world of fast fashion this is one of the few places you can still find some quality clothing.
-
September 2022 by Scott Heilman
Quality clothes and nice options!
-
June 2022 by Susan Sparling Micks
Lovely clothes but are you kidding on the prices? First time in.
-
April 2022 by Susan SM
Lovely clothes but are you kidding on the prices? First time in.
-
December 2021 by Kenneth Duke
Esther was so helpful. I completed all of my shopping in one trip.
-
July 2021 by Corey Gallagher
Love Tommy, wish they had more sales?
-
June 2021 by Far K.
We were very disappointed with the customer service at this location. We were looking at a shirt for my husband. A customer service, David, came over to ask if we need help. We were still deciding which design of shirt. David started to pull a long face. Suddenly, he walked away from us like he was needed urgently elsewhere. My husband tried to get David's attention to get his opinion. But, David could not be bothered to ask if the shirt works out. David was busy arranging clothes on the rack instead of attending to my husband the only customer. Could it be because I'm Asian? I don't think we'll go back to shop unless we are returning something online. I hope Tommy Bahamas work on Customer service improvement.
