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December 2024 by Kenneth Murphy
Excellent staff. Well informed, courteous.
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December 2024 by Starr Ward
My husband has started a collection of Wüsthof knives for me. He typically purchases at a competitor who has provided great customer service over the years. He purchased my Christmas gifts several months in advance, as he always does due to our business's fall travel schedule. He purchased from Williams-Sonoma because he was in the area of one of their stores. He mistakenly purchased a knife I already have. I opened his gifts this morning. We decided to go right away to exchange the knife. I already had the one picked out that I wanted. They refused to do the exchange because we were past the exchange window. We had the original receipt, the item in its original, unopened packaging, and I wanted to exchange for a more expensive item. For a high-end store, this is extremely poor service. As owners of a retail business, we always provide the highest level of service and work with our customers to exceed their expectations, even if it means flexing our policy. Customer service has obviously been lost or overlooked at Williams-Sonoma. We will spend our money elsewhere and share our poor experience with our friends and fellow business owners.
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December 2024 by Lorelle Neu
Says they do Embroidering, But when you call they won't do any embroidering for hire.
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November 2024 by Youness
Terrible customer service when ordering online, wouldn't recommend dealing with this retailer at all.
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September 2024 by Nahh Bobby
5 people standing around doing nothing and now willing to help me locate something in the store. No wonder people shop online or just go to Amazon.
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July 2024 by Cody Schafer
Ruth and Ken went above and beyond and they had fantastic presence.
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August 2023 by James Beard
Knowledgeable sales force.
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July 2023 by Travis Veigel
I had an issue with an All-Clad Copper Core pan I purchased online and picked up at the Edina location. The pan was warped from the factory. After checking their stock, they noticed the others were defective as well. I checked for locations that stocked this item and found this store. When I called Ruth was quick to take my information and call me back after locating a pan that was not defective (this should not take place with All-Clad or William-Sonoma). After I explain the situation and that I would be making in exchange her attitude completely change. She advised me it would be best to return the defective pan to the Edina location and pick up the new one there. She told me about their policy and that their store would have to take a hit for the return and she would not get credit for the sale. Quickly, the focus became on her, the sales person not getting credit for the sale and not taking care of the customer. There was no part of the conversation after that point where she was focused on the customers service. Towards the end of the conversation, when I was explaining I would just return the pan because I was getting frustrated and did not want to do business with them anymore. She hung up on me. I called back and talk to Sue the assistant manager. After again, reiterating their policy and why their employees would try to sway us to be inconvenienced to benefit their store. She did end up making the exchange. At the end of the transaction, I was able to get my pan exchanged but not after going through great inconvenience. I will never step foot in this location again, and will always put Williams-Sonoma at the bottom of the list when looking for quality products when other competitors like Crate & Barrel have offered exceptional service. I expect a lot more out of this company than what I received.
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April 2023 by Anita Pekarik
I drove a distance to get to this location. Very friendly and helpful staff with in-depth product knowledge. I sincerely appreciated the help. Thank you Williams-Sonoma Ridgedale!
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March 2023 by cheryl ambruse
Great selection. Too expensive
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January 2023 by Randy Nelson
Lovely kitchen store with helpful employees!
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January 2023 by J Johnson
Great customer service from Keven. He helped me with the purchase of a new Breville coffee grinder in Breville drip coffee maker. Extremely knowledgeable and accurate about the coffee makers and grinders.
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December 2022 by Ethan Jefferson
Excellent customer service. Just don't sign up for the program and get spammed to death.
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December 2022 by Susannah C.
Went in today to purchase a few Christmas items and just look around. This sign was in front of the holiday candles so I picked one up (made sure it was one of the listed scents) and went to check out. It rang up full price and I mentioned that it was supposed to be on sale. The sales associate responded that it wasn't, and I mentioned the sign I saw. She briefly asked someone over her radio and apparently they said they were not on sale. She didn't head over to that section to look at the posted sign or honor the sale that was supposed to be going on. Needless to say I didn't get the candle and wasn't super enthused with either the incorrect sign or the cashier who was trying to sell it at full price.
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October 2022 by Gordon Majors
Great place to get your kitchen supplies.
