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December 2025 by Taylor
Horrible customer service! Xfinity outsourced my wifi setup appt to a third party that never showed up, even though I got texts that they arrived. I called and got rescheduled for later in the day and they STILL never showed. Customer service gave me the “next available” appt, 1 week away, and doesn’t understand that my setup needs to be prioritized over existing appts, since they no-showed for mine.
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December 2025 by Nancy King
Very helpful when I need guidance. Friendly staff. I am very disappointed in xfinity as a whole. My upcoming bill with them will break me. It is ridiculous. My mistake xfinity has stepped up and made things good for me. Thank you and I give you 5 plus stars.
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December 2025 by Mark Sandau
I dread every interaction I have to have with this company! Every single time it's an awful, time-consuming, terrible experience. Always! Nothing is easy, everything is an over charge and/or numerous chats, texts, phone calls to solve the most basic issue. You should never voluntarily use this company for any reason.
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November 2025 by keith epperson
Have been to the MNTKA store several times, many times its busy but I always walk out satisfied. Went in the other day to try and reduce my monthly bill. Got helped right away, some great options to reduce bill over $50/mo, an upgraded box for free and information on converting phone.
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November 2025 by Mike Miller
I just wanted to cancel my service. I couldn't do it over the internet — they had no link on their web page for that. I called them on the phone, but they couldn't help me on the phone. I went to the store and turned in my modem. The guy there told me that he couldn't simply cancel my service. I had to do a video call with someone on an iPad. That guy told me that I had an old kind of service and they had a new service that I might like. I told him I just wanted to cancel my service. Finally, after all that, he canceled my service. I will never go back to Xfinity.
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November 2025 by Zoey
Incredibly difficult to cancel service from xfinity. Not worth the hassle, Stay far far away
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October 2025 by Meghan Fifield
This review is an edit to a previously extremely poor review.
Linda, thank you. I appreciate your assertive response. You changed my mind about Xfinity and I feel much better doing business with you. Brian is great and so helpful as well.
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October 2025 by Abdul wahab Saifee
3 times trying to get the attention.And the process they make new mistakes. Took me a long time to figure some of them mistakes... When is the selling progress. Also , there's a complexity of the system too , and that makes things difficult... There's something else is also happening and I cannot name.
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October 2025 by KING ROO
The worst customer service ever, had Me waiting, while two People that came in behind Me, was taken care of first. Remove Management ASAP!!
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October 2025 by Rachel Plantenberg
During our visit to the store to activate an iPhone that we purchased from Apple, we encountered challenges with the customer service provided. Upon entering the store, we approached a staff member who was stationed near the entrance. Unfortunately, she was unable to assist us and inquired why we had not purchased the phone through Xfinity. We explained that we had attempted to do so the previous day without success.
We asked if there was any assistance she could offer, but she directed us to call the technical support number, advising us to do so outside to avoid disrupting other customers in the store. Consequently, we spent over 30 minutes on the phone with technical support in the rain, as we were determined to leave with a functioning device.
Afterward, we returned to the store in hopes of receiving further assistance, but unfortunately, the same staff member was unable to help us again. Eventually, the call to technical support was disconnected, and we left the store without an activated phone.
The experience highlighted a lack of support, possibly due to our choice of purchase outside of Xfinity, despite our previous efforts to acquire the device through their service.
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September 2025 by Jana Larson
Waits were 20-30 minutes long.
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September 2025 by Mary Vang
Horrible service, seems racist and biased as they kept helping people before my husband when he clearly put his name down before many people and they kept taking everyone else
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September 2025 by Bill S
Agent was not very well trained
Costs per month are going to double
Not a positive experience
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August 2025 by Rusty Tower
The best...'nuff said.
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August 2025 by Wesley P. Fontes
I just came back from my visit to that store (Ridgedale Xfinity), the manager - a lady with a red hair, - refused to say her name (she hid her badge), didn't hear me out with my problem about the online services, was extremely unpolite, unpleasant, disrespectful and rude. I can't understand how they give a manager position to such an unprofessional person. I regret doing business with Xfinity.
