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August 2023 by Joseph Wojcik
Rockstars! AC went out, they can on short notice, fixed the problem. Awesome and friendly tech. Lovely working with the billing side too.Excellent customer service experience.
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August 2023 by Steven O'Connell at Video Canvass
I hired the guys at Avid to install a new air conditioner unit. They were very knowledgeable and helpful. They took extra time to make sure my new system was dialed in properly. They were timely and responsive and got the job done in good time. They were respectful of my home and property. And they cleaned up after the job was done. They are competent at their craft. I would highly recommend them to others, especially if you live near or around the Lake Minnetonka area. I regard them as very trustworthy and offering a great value on the level of services they delivered. They also recommended replacing my furnace’s rusted burners while they were at it, since they were already working on the system. Glad they did. Thank you Avid heating and air conditioning for doing a great job.Services: A/C system maintenance
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August 2023 by Victoria Interrante
I wish I could give these guys ten stars. They are 100% professionals, providing service that goes way above and beyond expectations. They are also the most reasonably priced, and install the best brand of equipment (Trane). They are prompt with service and stayed working until very late into the night on a Friday, rather than stopping and coming back later, so that we didn't have to suffer in the high heat. When a hidden wasps' nest tore in half during the replacement of our A/C unit and they instantly got stung over 20 times, they were true heroes and braved the swarm of hundreds to remove the whole nest for us. We had also gotten a new heater from them a few years back and it was the same thing - best equipment, most reasonable cost, and outstanding service. I feel really lucky to have them in business in my neighborhood.
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August 2023 by Marie F.
Excellent customer service on the phone and when they came to install our air conditioner. Absolutely no pressure from them for anything and they were all so polite and well mannered. We highly recommend for any service you need!
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August 2023 by Jana Palo
I've used Avid for 2 separate projects what were vastly different from each other, and both times they hit it out of the park. The best suggestions for the situation taking into consideration use and budget.
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June 2023 by Janet Ady
We were very pleased with our experience in working with avid Heating and cooling. They explained to us the system that they recommended, and were able to install it at a time that was convenient for us. Their team was one of the best in terms of technical expertise, professionalism, and friendliness. We would recommend them to anybody looking for a new air conditioner or for service.Services: A/C system maintenance
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April 2023 by Rolando Ochoa
Avid is a great company. From the office gal setting up the appointment to the guy who came out to do the repair. 100% pleasant to work with, helpful and professional. Their cost were reasonably low, actually. I am very satisfied with the full process and would highly recommend them to anyone needing service done on their furnace. Thanks again Amber and Jake. ?
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April 2023 by Missy Miller
Lee did a great job installing the new humidifier on my furnace. He always goes out of way to explain how it works and what to expect. Super helpful! Highly recommend Avid Heating and Cooling.
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April 2023 by Ben Mollet
I've been working with Conrad for over a year now on a basement remodel project and he's been absolutely fantastic. He's been so patient with my remodel project and always goes the extra mile to make sure things get done rightServices: HVAC duct & vent repair
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February 2023 by Scott Schmidt
I realized my furnace was short cycling when it was struggling to keep up during a stretch of below-average temps. When I examined my furnace I saw it was flashing an error code that told me the problem was related to the high-pressure switch. After ruling out some of the simpler (read: within my ability to fix) causes, I contacted a repair company in my area (not Avid) and had them come out. An hour later that tech hadn't fixed anything, nor did he have any suggestions that made any sense to me based on my understanding of the issue. Eventually he suggested I replace the pressure switch, which I subsequently did, but that did not fix the issue.After talking to one of my neighbors, he highly recommended Avid - and now I see why. When Jake got here he listened to me explain the issue and symptoms, looked at the make/model of my furnace, listened to it run for a bit, and told me exactly what was wrong and how he was going to fix it. It seriously took him about two minutes to diagnose it, and his explanation made perfect sense to me given the problem. While he didn't have all the parts he needed to do the repair that day, he was back the next morning to complete the repair. Fixing the pressure switch issue then uncovered an additional issue with my gas pressure being too high, which Jake also took care of. He also fixed a small gas leak on one of the connectors. The furnace has been running like a champ ever since.Jake's ability to quickly diagnose the issue, his clear explanation of the problem/solution, and willingness and ability to answer all of my questions showed me that he not only knows what he's doing, but he's great about communicating with the customer as well. I will definitely be using Avid for all of my future HVAC needs.Service: HVAC system repair
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January 2023 by Brian Garrison
Avid Heating and Cooling provided our residence with the most professional quality service I have experienced in years for our 130 year old home. After we contacted them and explained our situation, they installed a new Boiler and additional thermostats within 48 hours. The temperature outside dropped to below zero temperatures and they brought us space heaters for all three floors the day we called. Who does that? Well, Avid does! In Minnesota, when you rely on heat in the winter and the boiler doesn’t work, call Dave. His kind demeanor and his crews expertise are great and fun to chat with. Thanks Dave! Avid Heating and Cooling is fantastic! 5 Stars for sure!Services: Heating system installation
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November 2022 by monty maitland
This is a top-notch outfit. I called early this morning and spoke to Amber, who was very friendly. She got me in touch with Jake, who was at my home within 3 hours of my initial call. Jake was very friendly and knowledgeable. He showed up and diagnosed my furnace within 15 minutes of his arrival. Problems solved!! great job
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August 2022 by Kevin Kordiak
Amazing customer service all around and great AC unit. The receptionist is very kind and Dave and his crew are one of the most professional companies I’ve had the pleasure of working with. Top notch! Keep up the good work Avid and anyone looking for an AC unit I would definitely recommend this company!5star and two thumbs up!Services: Install AC
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July 2022 by bucksnort bumblefuk
I've been looking for a hvac company for awhile now, someone who I can trust is is going to take care of my hvac needs. Jake was great to deal with and he is very knowledgeable. He did a through check on the system and found a capacitor that was on its last leg. They offer a comfort club that I feel is very reasonable and helps assure me that my system will be up and running on the hottest summer day or the coldest winter night. I am very pleased with the work he did and would recommend them to anyone.Thanks Avid!Dan JensenService: A/C system maintenance
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January 2022 by Cynthia Bay
My furnace broke last Wednesday, I called my warranty. On Friday morning they called and said they couldn't find anyone because too busy and new years. So after many calls and leaving messages because noone answered. I was beginning to give up . The temps were dropping fast. Then that evening this company called back !! Amber apologized for not answering but she returned my call asap ! Next thing I knew Jake was coming to look at my furnace !! He drove an hour to get here . He was very nice and knowledgeable and professional! Even though it was New Years Eve and Freezing out this company showed up and stayed until fixed and running properly. AND still running ! Avid is definitely #1 in my book ! Thank You !! CynthiaService: Heating system repair
