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October 2025 by ReallyRose
Called a million different people. I was in a crash recently and I lost my parking decal. I called the full on police to find out this is the company who tows only for them to say that my new vehicle is indeed at risk tonight despite it being new and me not having the proper pass due to my car crash. 0/10 stars. Go anywhere else.
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October 2025 by Hunter Massucco
Sort of at a loss of words. I called for a jumpstart and they never started it. The guy tried for a few minutes and then quit, although it was regaining power. My ignition interlock was even reading that it was gaining power, like I told him. I said wait a few minutes. He said he can’t start it but he could tow it. I said no because it just needs a jump because I’ve dealt with this before. But he wasn’t patient and left. They also charged full price for a service then didn’t complete. $100 for a jump start? They tried to say the vehicle had more issues. That’s not true because I then uber’d to the store to buy my own jump pack and what do you know.. the trucks running. So thanks for literally nothing.
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September 2025 by Todd Trettel
They don’t have change, terrible customer service. They dug through my truck with no reason to.
DO NOT RECOMMEND.
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September 2025 by Cherilyn Biehn
Thank you so much you are life savers! Your driver is amazing he needs a raise. He is also hilarious to joke with. Keep up the great work others would have cost more especially my AAA. I was given their number in a Kwik Trip parking lot. If the woman who gave me William’s number thank you so much you are a blessing from heaven. There are still lovely people on this planet. If I could give them more stars I would. I recommend this company always.
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August 2025 by G M
Stay away from this company.
Will cost ypu significantly and very troublesome service.
Would Never Use Again
Horrible place. Worse people.
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August 2025 by Stacy Eull
Horrible customer service. Dispatch hung up on me and told me to drive to their place to find out how much it would cost to get my car, THEY HAVE MY CAR!. This after their driver said he would take my car down for $100 cash, then he took off with my car. At least Wesley was nice when I picked it up, but they charged over $400, it went 20 miles and was picked up within a half hour.
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July 2025 by Bailie Lancette
Customer service is AWFUL. I called Williams towing 2 times today regarding my car being towed after I had fled an unsafe home situation with my children. I had been attempting to get information about my car since recently finding out where it was located this past week... I was told that I was unable to retrieve the belongings in my vehicle without paying all fees that are due first.. I have NEVER heard of this and looked it up. Under Minnesota Statute §168B.07, Subdivision 3 and 3a, I am entitled to access and retrieve personal property not affixed to the vehicle (including but not limited to clothing, documentation, electronic devices, tools, children's car seats, medications, and other personal effects) without being required to pay any towing or storage fees.
You are legally required to make these contents available for retrieval at no cost, upon proof of identity and vehicle ownership, and to do so within reasonable hours as outlined in the statute. I am prepared to provide all necessary documentation upon arrival.
I am unable to find any policy stating this. When I called back I asked about this and and didnt understand why they could not allow me to grab my belongings. I told them that the contents were all of everything that my children and I owned, and I was met with aggression, zero compromise, zero compassion, and they couldnt care less. I have NEVER had such a nasty experience with a tow company ever.
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June 2025 by Reece Schwirtz
These guys are special ed
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January 2025 by Darrell Erickson
Do not allow these guys to take advantage of you. They have a good deal going with the police and know it. Use Karels towing! 24 mile tow for $218 vs 13 mile for $345 plus 3 days storage @ $60. Car was brought in at midnight on Saturday and picked up at noon on Monday. Spread the word and help us all out!
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December 2024 by Marcia Larson
Excellent auto care!
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December 2024 by Holly E Hales
I had literally driven my truck off the edge of a driveway and my right front tire was hanging off an embankment.
It looked like an impossible situation to solve.
After calling several tow companies I was given very discouraging comments about getting my truck back onto the driveway. Also very high costs.
We called Williams and the dispatcher worked hard to get someone there quickly. He was a real problem solver and got my truck back onto solid ground in no time. Super reasonable price as well.
Thank you!
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August 2024 by SJF
Not very smart or professional of your driver to be tailgating a flatbed semi driver loaded heavy with utility poles with your company name on the doors. I can't say I would ever use your company's services. This happened 8/8/24 at 2:00pm going west on US 12 from 494
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August 2024 by FED UP_GAL
I don’t understand the price being charged for the “POLICE” to have this company come and tow a vehicle to their company lot (William’s Towing). Over $500 overnight _ TRULY OUTRAGEOUS! They IMO have an operation going on and it may very well include the police. The guy bragged about HIS $150,000 truck he owned while telling me it’s normal to charge an out of work “down on his luck” an over $500 fee to retrieve his vehicle. What is going on with this company— Anybody know… STAY AWAY!!
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August 2024 by Merideth Shykes
On 7/13/24, the alternator went on my car. Williams was my first call and Craig called me to give me an ETA. He showed up and was beyond helpful and actually cared. Highly recommended by me if you need a tow.
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July 2024 by Rachel Owen
Highly recommend! Great, fast customer service. Jesse the tow guy was so courteous and great at his job.
