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January 2024 by Chris Johnson
Found what I needed
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January 2024 by Rodney Miiller
Just at the height of the Christmas season. The store was crowded but well stocked. Everyone I encountered was friendly and patient.
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December 2023 by Caitlin
Wow. Dakota the manager is awful! Never again will I purchase flooring from home Depot!! First off, I bought 103 case and didn't realize that they never gave me the bulk price, so already I was out $350... (Not to mention it took the flag waver 2 hours to get 3 pallets of flooring to the front of the store. A nightmare). I went to the store and stated that it will be past the 90 days by the time the flooring is complete (I'm building a new house) and they assured me I would at least get in store credit. Now come the day where I need to return 16 boxes of unopened flooring, with the receipt and they will do nothing for me. I wait THIRTY MINUTES to talk with Dakota and he wouldn't even come to the customer service desk. He sent someone to tell me to call a number on the receipt. There was no number on the receipt. Way to go Home Depot. Educate your employees and hire a better manager, so your customers don't lose thousands of dollars. If you need great customer service see Tom (the manager) in building materials at Menards. We will be buying the rest of our building needs there and no longer going between the 2 stores.
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December 2023 by Nathan Bills
Very nice employees, young, shorter guy with a beard is extremely nice to employees and his customers! Makes a lot of his employees laugh and makes it seem like a great place to work
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October 2023 by Zach Campbell
Attempted to get sheet plywood which showed 66 in stock while I was in the store. After being run around multiple aisles, was told they were out of stock and the system was wrong. Went to the parking lot and ordered the same item, was ready for pickup an hour later…
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October 2023 by Rella Rupee
I love this place, especially Taylor! She's the best!
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October 2023 by John Xiong
Says milwaukee oscillating m18 tool not in stock and I had to order it shipped to store. I needed it asap. Delivery date change and I had no choice but go to fleet farm. Had to go pick up other supplies from home depot and what a surprise there was 3 in-stock. Can't refund until the one I order comes in. What a waste of time. Feeling disappointed.
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September 2023 by Lisa H
I always feel like I need trauma counseling after dealing with Home Depot. Last time I went in their associate told me I didn't need the jigsaw I came to buy so I went to Menards and bought it there. For some reason I didn't learn my lesson. I bought some appliances during their labor day sale. When they were delivered, the delivery people damaged the refrigerator. I noted it on the bill of lading and then immediately called Home Depot to report the problem. They push you to use their chat service - DO NOT USE THEIR CHAT SERVICE. I chatted with someone about the damage to the fridge that very day and they said someone would call me back during regular business hours to discuss my options (I called on Saturday). Not only did no one call me back, but when I called for a status on it they told me there was nothing they could do because I didn't call within 24 hours. Apparently the chat I had with the Customer Service rep was not noted. I am infuriated. I did what they asked and waited my turn only to be told too bad. They need to do the right thing. I won't buy another thing from Home Depot.
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August 2023 by Troy Minske
Purchased a $2600.00 A/C system from them. Had immediate issues with it. Kathleen the manager offered zero support. Spent weeks emailing with the vendor as instructed-no help. Lesson learned.
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August 2023 by Laurie Yarrow
Stopped buy the garden area. Lots of variety of plants.
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July 2023 by J P
Great selection of plants, flowers, and trees at very good prices.
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July 2023 by Joshua John
Garden center: went there a couple of Saturdays ago and most plants, trees, and veggies were completely dried out. So much inventory lost. I was completely disappointed. Especially when there were two cashiers standing there doing nothing but social hour. Management has been poor of late. If she is still there, she should go.
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July 2023 by Michael H.
We bought a Tommy Dock system for our Grandkids to use. They shorted us several parts . Instead of making it right, we got the, "we don't know how to fix the issue " from the store people. Evidently they don't have the parts, but we can drive up to Brainerd, and buy them from ACE HARDWARE. Other than that, the people who were there, were very nice and helpful when it came to loading the items in our truck. Oh well. It's Sunday and I'm going to have a little coffee and then hit the road.
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June 2023 by Jules
Went in and being I'm familiar with the store, I found what I needed...then went to what they call the "self checkout". Because I like the efficiency of the self check out and not dealing with a cashier. Well, every time I go to the self checkout, I'm bombarded with "Did you find everything", "Can I help you with this" or whatever else - which are unnecessary interruptions when I'm trying to SELF CHECKOUT!!! If I hadn't found what I needed, I would have asked and if I had needed help with anything else, I would ask. Maybe you should have a few of the registers as Self Checkouts - and the others could be Assisted Checkouts - and you can let people actually SELF CHECKOUT and not bother them.
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June 2023 by Julie
Went in and being I'm familiar with the store, I found what I needed...then went to what they call the "self checkout". Because I like the efficiency of the self check out and not dealing with a cashier. Well, every time I go to the self checkout, I'm bombarded with "Did you find everything", "Can I help you with this" or whatever else - which are unnecessary interruptions when I'm trying to SELF CHECKOUT!!! If I hadn't found what I needed, I would have asked and if I had needed help with anything else, I would ask. Maybe you should have a few of the registers as Self Checkouts - and the others could be Assisted Checkouts - and you can let people actually SELF CHECKOUT and not bother them.
