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February 2024 by John Riewer
Outstanding job! Was done in a very timely manner! Answered all of my questions and gave me advice for next year! I will be back!
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April 2023 by Bonnie Fossum
Easy and friendly people.
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February 2023 by Shae Gruba
Great service overall. Get peace of mind. Service fees are extremely high when you figure you’re basically loading your own documents in and doing most of the work. I would recommend if you have a complex return. Otherwise I would save the difference of other services ($200) and do them yourself.
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August 2022 by Jesse Seterstrom
Hi price for incorrect service. They made mistakes on my state taxes. Paid H&R block over two hundred and had to pay more to state for penalty.
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July 2022 by Marley Saice
Carissa has an extremely condescending attitude which wendy seems to encourage. They gave me the run around in my attempts to file an amendment to my taxes. I’ve waited 3 months and was just called a liar by Carissa, saying I didn’t have any documents uploaded which I in fact did multiple times, just to make sure they did in fact upload. It became obvious they were doing everything they could to not help me. At first I was told to wait until after tax day and then the last time I talked to Carissa I was told I would have to wait until they were done with property taxes and extensions etc. apparently amendments are extremely difficult and time consuming for this office, so I would take them elsewhere. Que the but we had COVID excuse. We’ll that doesn’t explain why you still can’t help me two months later. It’s been like pulling teeth trying to get this done.
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May 2022 by mark Kyles
The receptionist was acting nasty towards me
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May 2022 by Nancy K Basant
I like the service. Always helpful and understanding and efficient.
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May 2022 by Caitlin WIndus
The price. You advertise a price much lower than what I was charged and didn't explain why.
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April 2022 by dennis galvin
We spent a total of 13 minutes on the phone with our tax preparer, she wasn't able to figure out how to share documents with us, or figure out how to facilitate a video conference and there was no technical assistance available to fix the issues. Then we were told we could view on line at our H&R block page. We were but not until we paid $404.00 for the service. Let me stress we paid for a service that we weren't able to validate. It seemed very expensive to have a 13 minute phone call for $404 for subpar service. We have been customers for over 20 years, this will be our last association with H&R Block. When asked why we weren't able to meet in person the response was that they were short of tax preparers and telephone appointments took less time. I understood the last two years with COVID protocol but H&R Block should be embarrassed that their customer service has sunk to this level. Not acceptable.
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March 2022 by Samantha Beck
Didn't have the correct information and messed up where my refund went.
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March 2022 by d smith
Great people to work with fast service
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July 2021 by Peter Zandvliet
Messed my taxes up blamed me for there mess up
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June 2021 by Michelle Bartley
I had difficulty with authenticating/certifying the MyBlock account so I couldn't see the draft returns electronically. I spent over 2 hours with customer service related to correcting my MyBlock account and never got it resolved. The preparer wasn't as responsive as I was expecting
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May 2021 by kayla stephani
very rude place the lady named wendy is very rude and very unprofessional
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May 2021 by Daniel Koppendrayer
good and fast and helpful
