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April 2023 by Lily Williamson
They never run on time and leave you waiting for an hour for an appointment. If I make an appointment at one, i expect to be helped at one.
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April 2023 by D Oli
Fun and friendly service love the diversity of the staff along with their professionalism especially Heme she was kind
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February 2023 by Heather Starcher
Well made an appointment with a different location that had slots open all afternoon, and Jackson Hewitt changed my appointment to this location. Got here and kept waiting, since the Walmart door greeter let me know she was running late today, and I was okay with waiting a bit for them as mine won't take the entire hour slot. We'll, it's past my appointment end time and no one showed up for my appt to do my taxes! I would have rather it been like last year where no one was at the walmart cubicles and couldn't make an appt, at least then we all knew!
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April 2022 by todd floyd
The tax preparer was kind courteous and really seem to knows her stuff. I truly feel she got me the best return possible. I wouldn't go anywhere else.
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March 2022 by britney stoutenburg
Employee wasn't there for my appointment and the company basically told me tough bananas.
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March 2017 by Bailey Smith
Posting on my boyfriend's behalf. We got his taxes done 3.5 weeks ago, he chose to get a check so we thought ok cool wait for the mail. No the check has been sitting at the kiosk for over a week and a half waiting for us to pick it up. No call to tell him it was there. Then when we try to pick it up the lady isn't at any location Monticello or Elk River the 2 locations she works at. Effing myboyfriend and us as we have a 10 month son over completely. Never ever ever going thru Jackson Hewitt again!!!!!
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March 2017 by Rhonda Harms
I went in to get my taxes done because the website said they took walk-ins today. The problem is, nobody was there. A note was left with a contact number which was also unavailable. I was then sent to the national call center to sit on hold. If they want people to use the service maybe have people there to serve customers.
