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September 2024 by Dustin
Can't even get them to answer the phone. Left 2 messages still no call back. Unreliable
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August 2024 by chuck sweet
All ways perfect great service
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February 2024 by Tim Tuffs
Joe and Kitty absolutely crushed it in servicing and repairing my vehicle in a timely manner. The rear passenger window was smashed out in a theft incident right before we were to leave on a family trip. They understood how important the vehicle was to have ready, jumped on it and quickly expedited with insurance and repair parts. The vehicle looks perfect and they kept me informed of the progress throughout with a understanding and friendly manner! Thank you Monticello Auto Body!!
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October 2023 by B H
Joe was great to us.!!
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July 2023 by Robert Schoening
Questionable work +receipts .was supposed toDo repairs to sideOf car billed for wrong side and glass with no broken glass when car was delivered $480.00 on recept when paid for+ lots of parts never installed???
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January 2023 by Aimee K.
I went here to have a complete estimate on my Subaru. WE had our daughter Volvo there and they did a great job. However, since then they have gotten a new estimator who was very condescending towards women. After I told him I did not want it turned into the insurance. He did not do what I asked and tried to turn it into the insurance after I told him we had gotten paid by insurance already and I wanted an estimate for them to do the work. When I emailed him back and reiterate that, he emailed me back and said they could not give me and estimate until they had my Subaru in the garage to order parts. I still would need an estimate from them!!???? I will not be taking any work there as he is the first person you meet. And I know people who work there now and have in the past. But when he is the first person you meet. No Thank you!!! Aimee
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December 2022 by Dwight Mcelhaney
Everyone that works here is awesome and caring of what your needs are on your vehicle even though somethings were beyond their control they were great on keeping us in the loop even after about 3.5 months of having the vehicle......way to go Monticello Auto Body.... Happy Holidays
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December 2022 by Rella Rupee
When life shows you hardship and you think that you can't possibly understand what the insurance company will throw at you, there's Joe! He helped me through so much and doesn't expect anything in return. Thank you Joe, you're such a an amazing person!
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August 2022 by Sabs G
After a whole section of cars at my job were damaged by hail in late May 2022, I fully expected this to be a long process. While working with my insurance has not been easy- every single interaction with Kitty and Joe at Monticello Auto Body has been phenomenal. They have been so professional, helped me get my car in before a big trip, and the car is looking great! They even did a second check from my insurance estimate and found damage not originally listed, worked with my insurance to take something off my plate and have scheduled me for the last run of repairs. I am thrilled with my experience here and so appreciate how kind and informative they have been through the entire process. Highly recommend!Service: Body & Trim
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August 2022 by Denna McElhaney
Great people to work with, to get the job done as fast as possible
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July 2022 by Tyler Loebertmann
After months of being patient and MULTIPLE attempts to make sure they are taking care of us, I was told once again that they have no record of our estimate, and no parts were ordered. If you attempt to work with these guys, make sure you get electronic confirmation on everything they say they are doing. Joe was very kind in person and on the phone, portraying that he has everything under control, but did zero actual work.Very frustrating. In a world of delayed parts, it is tough to hear that after all this time we aren't even in line yet.
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October 2021 by Myles Root
Replaced my trunk lid and finish panel, and paint matched it perfectly. Good customer service and communication, easy to work with.Service: Body & Trim
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June 2021 by Pete Stupar
Excellent personal. Loaner cars available. I'm sure my Tahoe will be repaired to 100 percent.
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January 2021 by Edward Archambeau
Had a crack in my windshield that appeared out of the blue when I washed the ice off my truck today. They got me in immediately in a blizzard and ordered me a new windshield right then
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December 2020 by Michele Zavodny
After my accident they could not have been more accommodating. Excellent customer service, with beautiful body and collision work. My car had extensive damage, it looks brand new. You would never know it was in an accident. Great Body shop, highly recommend!
