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February 2024 by Dan Goeman
Really appreciate all the time spent with us to take care of the issuesThank you.
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February 2024 by Scott Buckhouse
Very helpful and knowledgeable on the product. Kary was very customer centered. Very nice job.
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February 2024 by anita erickson
Cody was very helpful and patient.
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February 2024 by Chad Beuning
An employee tried steeling my device while I was doing an early upgrade This error resulted in many phone calls to customer care and an $800 cell bill. I won’t return.
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February 2024 by Anna Vollbrecht
Kary and Austin were very helpful
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February 2024 by Craig M
Cody did a fantastic job today at the Monticello location. He understands customer service and that is very important. He was very knowledgeable about all of your programs, and understood how to problem solved very well. Overall, I will absolutely be recommending his service at your location.
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February 2024 by Connie Wischnack
ALISON WAS VERY PATIENT WITH US.
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February 2024 by Seth Hubbard
Dylan was excellent! Got me hooked up fast and easy!
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February 2024 by Brenda Stang
Great employees. very friendly
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February 2024 by Barb Tessmer
I met with Dylan this morning explained to him what the problem was with my wife’s phone because it was an old phone we talked about upgrading, which I was totally fine with. I explained that I didn’t want any extra frills get us the best plan with the most promotions possible. We talked about a few other things upgrading a couple other phones, as well as changing the plan on a couple of lines that had extra promotions. I appreciate it his straightforward info. Everything went according to what we talked about. The phone was upgraded along with everything that was copied from the old phone , I appreciated his straightforward presentation and honesty. He did an excellent job and I appreciate that as a Verizon customer.
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February 2024 by Tiffini Patten
Went into Verizon to get a new Apple Watch at like 5:30pm. I was greeted by Austin right away! I think is nickname is Peach? I told him what I was looking for and started throwing together promos for me and side by side bill comparisons so we could break it down together. He said he is relatively new, actually in his first week on his own, but I could hardly tell! He double checked a couple things with another employee but he nailed it. Upgraded me to a better plan to utilize the apps and streaming services under a bundle to save me a few bucks and get me more storage. Even went through the differences in the watches with me on the Apple comparison website. The watch took a long time to charge and start updating, but he made excellent conversation the entire time, so I wasn’t even paying attention to how long it was taking for it to charge ? He did a fantastic job!! He was suppose to be off at 6pm but stayed until almost 7pm…. During a snow storm even….. to make sure I was good to go!! Hands down, one of my best experiences at Verizon!!!
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February 2024 by Alicia Monson
We've always had a great experience here! Especially to Darrin for helping us. We went in to add a line for our son, he found us a great deal to add the extra line and upgrade our phones! Darrin went out of his way to help us and even stayed a little late to make sure everything transferred smoothly! It can be a little busy there at times but it is no doubt because they know to treat their customers! Thank you!
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February 2024 by Laurie McLeod
Kary was so helpful!
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February 2024 by Michael Ziesmer
Excellent service and very helpful
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February 2024 by Scott Angstman
Had what we were looking for, didn't try to oversell us and we were in and out quick.
