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June 2025 by janette morey
Aways friendly and very helpful. Have great cookies
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May 2025 by Amy Neal
June did a great job thank you
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March 2025 by Marlysa
Good location and very nice people
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August 2024 by David Fettig
Rylee, of Bell Bank customer service located in Kentucky helped me step by step set up online banking. I was always leery of setting this up and moving forward with online banking. With her patience and guidance we sat up my account and I could not be happier.
Bell Bank continues to try and strive for the best possible customer service. A special thank you to June Kramer of the Moorhead, Mn Bell Bank Branch for her unwavering customer service to me as I am now long distance to the branches.
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August 2024 by M Morris
Have been going to this location for years. They are always welcoming and helpful, any questions I have had were answered thoroughly.
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March 2024 by Dave Mortenson
Very good customer service. They make it easy to talk to a person when you need one and also have all the online tools for when you dont.
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January 2023 by Debra Tucker
My husband and I met with Tyler H. today and he was very helpful and professional. After 33 yrs with another bank we switched to Bell when our friends raved about the great customer service, and it's true. We appreciate Tyler, June and everyone we encounter at this and other Bell Bank locations !
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January 2023 by Keith Sire
Terrible customer service switching banks. To where they remember customer actually matter.
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July 2022 by Melissa Mittag
We love our local Moorhead branch, but Bell has now outsourced calls to a call center which is highly disappointing (and FRUSTRATING!). I just sat on hold and talked to FOUR different customer service agents just to hang up and opt to visit in person to avoid the run around. Please go back to local, in-house call answering! This is likely a deal-breaker for any future banking with Bell. Sad!
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May 2022 by Todd Ulven
I have been banking with Bell for over 7 years now and have had nothing but great customer service and the best of experiences there. I would highly recommend!
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November 2021 by Hack Man
Great cookies. Decent employees. Always friendly.
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September 2021 by Haley
I opened my checking account online in April 2021. Since opening my account, I have overdrafted my account on numerous occasions, and a $33 fee has been assessed to the account for each overdraft. There have been automatic and cash deposits to make the account positive, covering the fees as well, as soon as I’ve been able to. On two instances, Vice President/Branch Manager Brenda Messerschmidt has blocked my card so that i have to call her once my account is positive so she can personally allow me to resume using my card Today, 9/23/2021, I called Brenda to let her know my account was positive and asked her to turn my card back on. She told me she would. A while later, I called customer service to check the status of my card, they sent me back to Brenda. I asked her why she hadn’t turned my card on yet and she told me, “you only have $1.64 in your account and I’m very busy today, so I’m just gonna close your account and send a check.” There is no complaints department at this bank.
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July 2021 by Thomas Overmiller
Having moved from a large metropolitan location on the East Coast to Moorhead, MN, I needed helpful, personal assistance, which is what Bell Bank definitely provided. Glen Deeton provided excellent mortgage guidance and Brandy Binstock provided friendly, efficient service in opening multiple new accounts for my family.
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July 2021 by Tammy Ruppert Johnson
Banker Dina was rude and condescending to my son as he tried to resolve account issues related to being on unemployment in the pandemic. The bank paid 13 automatic payments and charged him over 400 dollars in fees. When his UI paycheck was deposited, they took the fees and ONLY THEN canceled his debit card. He had called numerous times asking to stop paying subscriptions as he tried making other arrangements. Predatory.
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June 2021 by Vanessa Bakke-Fabre
Very friendly customer service! Love Bell Bank!
