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April 2023 by Brian Smart
Fantastic regional bank branch with friendly and competent staff. Highly recommend!I started with US Bank in college due to campus convenience. However, I decided to explore other options for loan services and personal support from a nearby branch. Gate City Bank met these requirements perfectly. My wife and I worked with Angie, who was flexible, kind, and helpful. We're now transitioning all our banking to Gate City Bank.Bonus points for the festive blue Christmas lights and the well-designed mobile app.
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July 2022 by Bruce Slavick
Poor behavior displayed by the tellers.
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June 2022 by Sara Morberg
Sadly, I just had the worst experience with Kenzie a teller at the 8th street location. She was extremely rude, impersonal and should not be working in a customer service position. We have banked with gate city for 10 plus years and will consider switching over to new bank to have better customer service.
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April 2022 by Frankie Dale Vernail Jacobs Sr
The two telling was standing there talking, I m an actor and I Native American I stand pride when I go to a business I receive great service… I worked for Sheraton Hotels for 21 years. Have learned not to say anything just write
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June 2020 by Jaymond Starr
My main bank, the service is wonderful and every time I need service it’s always met with more than expected. Fantastic workers and still my favourite place to go if I need banking help. Love y’all!
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October 2019 by Emily Stevens
Best customer service i ever got was from Austin! He really deserves to be known. There was always something missing from the other locations but Austin made sure i was happy. I visited the hornbacher on40th ave s in Moorhead and I really didn’t like the representative that had Attitude because she wanted to get home ASAP and she was not scared to show how annoyed she was by rolling her eyes. I wont say names but she is the blonde short hair! So No i will always make sure i see Austin from now on because he treats people with respect.
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May 2018 by Giavanna B.
When I was in a car accident with a serious head injury, my math skills suffered and I was overwhelmed with medical bills; also I kept miscalculating what was in my account. Gate City was very kind and kept helping me until I could get my financial situation back under control. Their professional staff and their graciousness in my situation was incalculable as I was gradually able to recover my basic math skills. God bless you Gate City Bank! They are there for you in good times and hard times!
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April 2018 by billy nelson
sometimes they get my perchance authorization wrong and have to go back. they need to allow the customers to buy cryptos without asking permission to do so. otherwise the people are nice and you can get a free cookie or brownie whatever they make that day.
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January 2018 by Kitty VooDoo
Sitting in the drive up for 10 minutes now without a word spoken to me. Literally the worst service I have ever received at any of these banks. Not everyone has all the time in the world to waste.
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June 2017 by Jodi Middendorf
I love the ATM refunds, the cookies, the prizes for referrals, and the great service.
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March 2017 by Amber Bender
They are always welcoming, and helpful when you come in. I would consider myself a very small fish in the pond. They make me feel like I have a million dollars every time I come in! Kind, professional and VERY understanding!
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January 2013 by Morgan Swanson
I LOVE GATE CITY! I relocated to the Twin Cities and still use my Gate City Bank account almost exclusively (I have an account down here as well, but it is mainly to cash checks locally if I need to) They go out of their way to help and are always very kind! I have had issues with my bank here and it makes me appreciate Gate City even more!
