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November 2023 by James Hammer
They offer to drive you to work or home while they are working on your vehicle. They do accept Apple Pay.
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November 2023 by S A
Only went here for a standard maintenance schedule that came free with a new car purchase (purchased from a different dealer), and it went really smoothly! I logged in to my app and was able to book an appointment for the next day. I was running about 10min late and they had no issues still accommodating me and finishing quickly. I was able to easily find the place with Google maps and was able to sit in their customer lounge with drinks, snacks, and tvs. Very convenient.
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October 2023 by Bettina Seelig
I just completed my 3rd lease with Greg Mickelson at Muscatell. he is the best-he lets you know when it's a good time to 'trade-in' & he explains absolutely everything in your new car before you leave. I am horrible with technology-he explains it, so you understand-he even 'quizzed' me ???thank you, Greg for making car-buying fun & your 5 star customer service!
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October 2023 by Cindy Ternes
This was a amazing experience with salesman Craig. I saw a car after searching for months on line. Craig came in on his day off to show me this car, test drive and quick purchase.
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September 2023 by Ryan Habgood
I came into the dealer to get a couple tires that were leaking air fixed. After a hour and a half they came to me and said they couldn’t find any leaks. I said I’d been dealing with this problem for over a month and have to put air in them at least once a week. They said they could do something else to find the leak but it would take another hour. They had already brought my car back to the drop off area so I’m assuming I had lost my spot in line and that’s the reason I would have to wait a additional hour. I asked why they hadn’t just did the extra steps to find the leak. I didn’t get a straight answer ad got the vibe they thought I didn’t know what I was talking about. A additional month has gone by and I am still filling my two tires once a week. Would have been nice for them to take 10 minutes and replace the two tubes with new ones, problem solved. But I wasn’t in the mood the wait another hour for my number to be called again at that point. Poor service. Don’t waste my time.
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September 2023 by Cindy Steile
Do NOT purchase tires here we purchased tires here in January the very next day had the car alignment in Hawley at muskatell as we being hit with one storm after another.. I got a flat on the way to work the we brought the car back to muskatell Moorhead as the inside tread was wire down to the cords, in which they called stating it was because of the alignment in which was done at muskatell, I had asked them to also change the oil, they are so sloppy they didn’t even reset the oil change 1000 of dollars on us, then the proceed to to me that can’t align it as the bolts are rusted in afraid they will ruin the suspension on my cost, well if it was aligned how are the bolts rusted now. I am bringing my car to my brothers tire shop after almost 3000 dollars in 8 months…pathetic!!! NEVER Do business here they obviously have enough money.
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September 2023 by K I
Very accomodating staff. Giving honest feedback regading the pros and cons. Special thanks to Cody for being patient with us and going beyond in order to meet our needs halfway.
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September 2023 by Dr. B
The Ward Muscatell Subaru dealership in Moorhead, Minnesota has left a lasting impression on me with their exceptional service and impressive selection of vehicles. From the moment I walked through the doors, I felt welcomed and appreciated by the attentive and friendly staff.One of the standout features of this dealership is their extensive inventory. Whether you're in the market for a brand new Subaru or a pre-owned vehicle, they have something for everyone. The showroom is well-organized, making it easy to browse and compare different models. The sales team is knowledgeable and approachable, always willing to answer any questions and provide useful information about the vehicles on the lot.I was particularly impressed with the transparency and honesty displayed by the sales staff. They were upfront about the pricing and financing options, ensuring that there were no surprises or hidden fees. This level of trustworthiness is not always common in the car industry, and it made me feel confident in my decision to purchase a vehicle from Ward Muscatell Subaru.The customer service at this dealership is truly exceptional. From the initial test drive to the final paperwork, the staff went above and beyond to make sure I was completely satisfied with my purchase. They took the time to listen to my needs and preferences, and worked diligently to find a vehicle that perfectly matched my requirements. The entire process was stress-free and enjoyable, thanks to their professionalism and expertise.The service department at Ward Muscatell Subaru also deserves praise. They have a team of highly skilled technicians who are dedicated to keeping your vehicle in top shape. Whether it's routine maintenance or a major repair, they provide efficient and reliable service. They also offer convenient scheduling options, making it easy to fit in an appointment around a busy schedule.Overall, my experience with Ward Muscatell Subaru has been nothing short of excellent. They have a commitment to customer satisfaction that is truly impressive, and they go above and beyond to ensure that every customer feels valued. If you're in the market for a new or used Subaru, I highly recommend visiting this dealership in Moorhead.
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August 2023 by Russell Ambros
Luckily, I was able to get an appointment for the following day for a diagnosis of my Forester. Muscatell Subaru's customer service was exceptional, and their waiting area was quite suitable for longer appointments.Ardin, my advisor, was thorough throughout the process of the 60,000 miles maintenance that I had also requested. In addition, I was notified by Ardin that the technician had found that my catalytic converter was cracked and needed to be replaced. With this, he found that the replacement cost was still covered under warranty. Overall, I am glad I chose this dealer and definitely will be coming back again. Thank you so much!
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August 2023 by Sid Moorhead
We had a dead battery (see attached picture) 6 days after an oil change and were stranded. The $81 oil change had the usual "X point inspection shows all green". Corrosion should be at a minimum a comment on the inspection- what else is being missed? We would've had the battery replaced that day benefiting both parties.Emailed the service manager and received a "I will talk with all the parties involved and with the whole Express team". When asking for a refund we were insultingly offered a $10 coupon on the next service.The cherry on top was the car reeking like someone passed gas while in the car (assuming during the car wash).Poor service, lack of professionalism, and distinct lack of empathy having been stranded 6 days after a poor quality inspection. Strongly recommend avoiding this shop.
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July 2023 by Lisa Klemetson
The employees of Ward Muscatell are amazing. They are very knowledgable and willing to go the extra mile to help people find the right vehicle.
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June 2023 by Deborah Nelson
I love the service I have gotten at Muscatel. They greet you warmly with a nice place to wait. Beverages available, comfortable chairs, and always clear communication regarding your service.
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June 2023 by Sarah Grendahl
Great experience buying our vehicle from Husain. He was super knowledgeable and so great to work with! We highly recommend him! The whole team was also very helpful.
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June 2023 by Jamie C.
My daughter lives in the area for school--the rest of us live 250 miles away--so when her car broke down in Fargo, we had to arrange everything over the phone. This dealership went wayyy over duty of helping us out. Sarah in the service department was amazing. She has really high standards for quality of service. She also understood our situation and exercised GREAT compassion for my daughters needs. Greg in the pre-owned sales department also gave us great care and compassion. I highly recommend this dealership!
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May 2023 by Benjamin Jacobs
Best car dealership experience I've had so far. Honest, not pushy salespeople, friendly and easy to work with.
